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August 2024 by Josh Marisko
The austell location went above and beyond to make sure my key fob replacement was working correctly.
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July 2024 by Dillon Young
The young man working the counter on july 8th 6pm was sooo nice and helpful! Great store!
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July 2024 by Victoria Claborn
shoutout to this Batteries Plus for clearing my phone’s charging port twice - simple, fast, and free. i am definitely going to continue coming here for my tech repairs and needs.
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May 2024 by David Parker
Very knowledgeable, very polite, very helpful people and decent prices for good merchandise.
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April 2024 by barry biddy
Another one of those entitled employees, Could not have been more disappointed, with the customer service. And they force you to give them one star just to give a review.
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February 2024 by Diana Williams
The best customer service kudos to the staff
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August 2023 by patricia mcmillan
Very nice people in there.
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August 2023 by revonda lovejoy
Love this place
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August 2023 by S O (Ladylove)
Lots of stuff not just batteries
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August 2023 by Susy Lockhart
Very friendly and great service!
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July 2023 by L D
We bought a new key fob to program for our car. We called this store and asked if they could program it. They said no problem, to bring it in and it would $89, which was $100 less than the dealership would charge. We showed up, filled out the paperwork and were asked for the PIN number from the dealership. We did not buy this car from a dealership; the Batteries Plus gentleman said we could call any dealership or go there for a code. We have not been able to contact a dealer as it is Sunday but will tomorrow. Issue with this Batteries Plus- lack of training and information. We understand if you need a pin- no problem, we will get one and would have gotten one had we known. We traveled 40 minutes to get here only to find out that we had been misinformed and that only some of their employees are properly trained. What a shame. Once we have the necessary pin, we will go to a different Batteries Plus as I don’t want to patronize this establishment anymore.
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June 2023 by Blu Morgan
2 employees in the store, 1 working with a client, neither one addressed me. I approach the non busy employee who never acknowledges me. I ask are you working here, as he was behind the counter, he replied affirmative but never asked how could he help nor saying he would be with me in a moment. I left. Huge overweight white man with a beard and no mustache.Batteries Plus, you don't need him representing your company.
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May 2023 by Tina Davis
I took my phone in March for a charge port replacement. I had the battery replaced by this store in December and was told I needed a charge port but hoped the battery would solve the problem. It would charge, but I'd have to fiddle with the cord to get it to hold. Decided to go ahead with the service. First charge port replacement failed. I could not get a signal after. I was told that the part had a bad antenna. They put another replacement in and destroyed my iphone. First callers could not hear me and then it stopped working entirely. Won't charge. Won't turn on. I lost everything. Each repair took half a day. It was an older iphone 7 plus and I'm willing to concede that it was time for a new phone, but trusted that I could buy time while I made a decision.Thanks for responding to suggest I contact the store manager. I emailed them when the repaired happened and never received any response. Who is the store manager?
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May 2023 by Missy Poo J.
They fixed my iPhone screen in a timely manner early on a Sunday morning. Devin was friendly, knowledgeable and helpful. The location was close to my home and I got the best price for this repair compared to places in the mall. Highly recommend.
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May 2023 by Shon I.
It's 940 on a Saturday morning. Not a soul is at the store. The outside says they open at 9. It's me and an older gentleman waiting outside. Definitely not a good look. Feels like it'll be this same with service inside. UPDATE: OMG. The lights are off but the door is unlocked. I called and no answer. The alarm is going off.. an older gentleman walked in and the products are open for taking. This is not a good look at all. Wonder if someone just quit on the spot.
