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January 2024 by Louis B.
I have never bought anything "major" at Windsor. A simple platinum band for the wife and had a ring made a long time ago. Recently I've mostly gone for small watch repair issues. The staff has always been super helpful and kind. No sense that because I wasn't buying a major item that they simply couldn't be bothered with me. Lucky to have this resource in town.
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October 2023 by Jim Martin
Lived in Augusta for years and was very happy with all of our interactions/purchases. We moved 2.5 hours away and my wife needed an adjustment on a jewelry piece. She did not find satisfaction locally so she made the 2.5 hour drive to Windsor. She definitely found satisfaction there and told me all future jewelry purchases for her must come from Windsor:)
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August 2023 by Brenna J
I would like to give a huge thanks to Macy! She was extremely helpful by letting me see all of the options for the vision I have! She also showed me new engagement rings and knew exactly what fit my style best! She was a joy to be around and I was very appreciative to have her assistance!
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July 2023 by Sandra Landon
I can not say enough. Phil..you are awesomeI brought my dtr and grand dtr for the Green box experience. You did not fail at anything.
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July 2023 by Shawn Shaffer
They had a great selection of jewelry. Also had wide selection of lab created diamonds. The staff helping us was helpful and professional.
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July 2023 by Daniel W.
Used them before I left SC and got this amazing custom 4.4 princess cut for my fiancé right before we left for vaca in Paris . She gets compliments all the time. Worked with Phil and got the job done and made the engagement amazing
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June 2023 by Jennifer Tanner
I went to have some jewelry appraised, and not only was the staff extremely helpful , they also are very knowledgeable. I have been to other jewelry stores where my questions and concerns were not answered. Windsor Jewelers thank you for being a great place.
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May 2023 by Daniel Mulkey
Pleasant experience with Barbara. Gave a decent amount to trade in some unused jewelry and helped me find a watch, earrings for my daughter, and a new ring for my wife. Will come back!
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April 2023 by Marisol Eary
I just picked up my Rolex after having it serviced at Windsor. JT (their watchmaker) did an amazing job! My watch was not running and well worn. Now it runs perfectly and looks good as new! So happy to have found this place. Adam Greyson, Ryan Walsh and Phil in sales helped my husband and I and were extremely nice and professional. We’re very appreciative for the outstanding service. Highly recommended!
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April 2023 by Jodi R.
They did an amazing job re-sizing my daughter's engagement ring that was not purchased there. Came out beautiful and was completed even before promised.
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March 2023 by Sherronda Campbell
The customer service is EXCELLENT!!! I was looking for a last minute outfit for an event, Ms. Angela assisted me. Though the store was busy, she managed to help me choose from several outfits until we found the perfect one. Ms. Angela helped me to step out of my comfort zone. Ms. Angela is just as beautiful on the inside as she is on the outside. This was my first time shopping in the store, and I PROMISE it won’t be my Last.Thank you, Ms. Angela!
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February 2023 by Claire Hays
I have heard how customer service oriented Windsor jewelers are mostly from radio advertising and I was so disappointed! My husband took me to look for an anniversary band today at 12:05 and not one person acknowledged us, and we went around the entire store made eye contact with all the sales folks and we were avoided. Shame on you for judging an older couple because we were ready to buy and could more than afford it. I will not recommend this establishment after this experience, but I will recommend Friedmans jewelers because they greeted us when we came in and when we left. They showed us all their inventory and took the time to treat us right. Never judge a book by its cover …In response to Windsor jewelers: thank you for responding and this will be my last comment… the video may appear to show your employees engaged, but what it doesn’t show is our direct eye contact at the counter straight into your showroom with a male employee who ignored me, however the female patron acknowledged me and made room for me to look in the showcase, a man on the left of the showroom looked at my husband, said nothing and walked to the back. When I entered on the right side there was one female employee who looked directly at me and instead of acknowledging me (no other patrons there just her) she continued her chit chat with the other lady and it was a personal conversation coupled with joking unrelated to any items in your store. We are not sensitive folks, but we know a snub when it happens and we are moving on. So this is a good teaching moment for your staff and again thank you for replying.
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February 2023 by Emily Hernandez
My husband and I went shopping for the first time at Windsor and as soon as we walked in we were warmly greeted by Adam. The place feels luxurious, is clean and smells great. We weren’t treated poorly for wearing casual attire or bringing in our toddler. Adam helped me curate my ear lobe piercings in white gold. They have lots to choose from and Adam was patient and knew exactly just where to look. He was amazing. I purchased 3 pairs of earrings to get the look I was going for. I’m a happy customer! P.s if your military make sure you get the protection plan!!! It’s worth it. You don’t have those 6 month inspections required by other jewelry stores.
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February 2023 by Floydie Harris
I stopped by the store last week on a rainy day and had a great experience. I had an excellent conversation with Mr. Campbell about several watches I’m interested in purchasing and learned a lot. I appreciate the time and look forward to doing business with Windsor as soon as possible.
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February 2023 by James Becker
Jewelers who care about you! My wife's wedding ring that I bought from a franchise had a loose stone for years. We kept taking it to the franchise and every few months we would have to go back and get the prongs redone. We took her ring to Windsor a few years ago. They fixed the prongs! We haven't had to have them tighted up since. They truly have jewelers that CARE about the quality of the repairs they make!
