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May 2024 by El Cubano
Wonderful service and a professional atmosphere
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May 2024 by Sharon Barnes & Associates
Have been a client for many years And they’re amazing!
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December 2023 by Anna K.
We had a recent disappointing and unfortunate experience at the Animal House regarding my dog's grooming. On Friday the 8th, we had an appointment at 10:00 for a full grooming. When my husband dropped off our dog, he was informed it would take 2-3 hours since they were running behind. At 2:30 (4.5 hours later), he called to check in. At this time, the person on the phone frantically said "oh he's just getting in the bath now." At 4:30, we decided to finally check in person. When we arrived, we expressed our concern at waiting 6.5 hours for an appointment that was at 10:00. After checking in, the unprofessional front desk first told us she didn't have any idea since she just got there but finally got up to ask someone. She told us he would be done soon but was being "rambunctious." We expressed how this definitely made sense as he had been waiting several hours and is only a 7 month old, social golden retriever. Once we finally had our dog come out, no sincere or genuine apology was given. Instead, just a comment about how he was rambunctious. At this time, it came out that they mixed up dogs and had ours in the day care area in a private room, where he was forgotten about. We assume until we called due to the frantic response on the phone. No explanation or apology was given for this huge mistake. However, it further explained his behavior during the grooming. During the payment time, we were charged $85. The amount on the website stated $50. The only explanation provided was "it's outdated." Once we finally got our dog back, more than 6.5 ours lately, he looked like barely much hair was cut off...definitely not $85 worth. We completely understand mistakes happen but expected a professional response along with some sort of restitution. Instead, we were greeted with unprofessionalism and nothing to make up for this negative experience. We left our number and were told a manager would call first thing on Tuesday morning. Almost 2 weeks and 2 emails later, we have yet to be contacted...they have shown NO interest in changing this situation, apologizing, explaining, or even responding to our concerns. Next time, we will stick to Petsmart.
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October 2023 by Hoston Financial
Handling their employee benefits through Aflac was a positive experience because of their personable management staff and dedication to professionalism.
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July 2023 by Brett Mahnke
Our pup loves this place. It's great because it's not kennel runs that the dogs are stuck in all day, they get to play with the other pups their size. All the interaction is wonderful for our pup.
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March 2023 by David Blair
Best kept secret in Augusta. Mostly young folks run it...never saw a bad attitude or unhappy critter/patron in the place. Puppy daycare and boarder people have an obvious love for animals, and pride in what they do. Animals always seem joyful when they leave.
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March 2023 by Casey C.
The only place we trust, for boarding, when we can't take along our four-legged friend! Recommended to us by great friends and patting their recommendation onto everyone looking for a place to board their food or even just for a dog play date during the day (which I highly recommend if you've got movers coming in and out of the house). Bonus: they also do some grooming, so we can bring home a happy, tired, clean dog.
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January 2023 by Susan D.
Was pleased with Animal House for 6 or 7 years. Regular boarding client. Attempted to book a reservation for my pup today. Was told the "new owners" would require a doggie daycare visit prior because I had not boarded since August of last year. He would need a "test" for his compatibility. Never had a complaint over his compatibility while spending hundreds over the years on his boarding. Have found a new home away from home for my pup.
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January 2023 by Robert Worden
I can't say enough!! I was loading at a place that wouldn't allow pets on the property, I called on very short notice and they took care of my boy for a couple hours,, 14$, I gave em a twenty! Very nice people and came through when the chips were down for me
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December 2022 by Gabby P
My dogs love coming here! They always play in daycare before their grooming and they are always tuckered out every time I pick them up. The staff is amazing as well! We love animal house!
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December 2022 by Paul Jones
DO NOT use their service! We brought our corgi here after his regular groomer was closed for a while. He’s always been very excited about bath time and grooming, not to mention well-behaved….until he came here. I’ve never seen him so terrified as he was when I picked him up from his appointment. Since then, he struggles with bath time at home, and his original groomer has told us he has become more aggressive and nervous when he comes to her. I don’t know what they did to my dog in just a few short hours, but I will tell everyone I know not to bring their pets to this place! Over priced, not friendly, and the girl at the desk couldn’t even tell me what services they performed on my dog at the price they were charging me.
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December 2022 by Meghan Archer
Very friendly staff!! Very personable and knowledgeable! I feel great leaving my dog for daycare or a bath and know she is in good hands. 10/10 reccommend!
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October 2022 by David Palfalvi
My dogs love it there. Makes me worry I'm not good enough for them
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October 2022 by Kim Ramz
My dog loves this place... wouldn't go anywhere else.. zeke looks forward to see the staff.
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September 2022 by Jared Reece
Had our dog here for just about everything they offer (daycare, grooming, etc,) for at least the last three years. Lately the service, mainly demeanor of the staff, has been atrocious. They’re like children…they don’t listen and think they know everything. But when something goes wrong, or there’s a miscommunication on their part, they’re quick to deny it or blame someone else. Today was the final straw for us and we’ll be moving on. Managers don’t seem to be concerned with losing clients so, good luck if you decide to use them but, I would go with someone you can trust who cares about your experience.
