Starbucks

Most Recent Comments

• March 2024 by Kaila Barnes
  I frequent this Starbucks almost daily and the shift leader Lexi (I believe is her name) always seems to have an issue or at least her demeanor and mannerisms make it seem as if she does. I have visited several other Starbucks in the area and I am always greeted friendly by management and staff. They make me feel as if my business is important however she does not. She does not speak and always has a frown on her face. I witnessed an altercation between her and another customer over the weekend. The customer was speaking with another employee and she took it upon herself to go from one end of the bar to the opposite end where the young lady was and impose into their conversation rudely telling the customer she wasn't going to be welcomed in the establishment. I do not know may have occurred previously but I know that was unnecessary so I decided to leave. I work for the City of Augusta so when I come in most mornings that is how I start my day and I have traveled to Wrightsboro rd location more recently just so I would not have to deal with poor customer service or with someone who clearly doesn't seem to want to deal with myself or any other customers for that matter. My $10/ day may not matter much but 10-20 people's $10/ day will start to make a difference. I know everyone needs their job but my advice to Starbucks as a company if they are going to keep her as an employee is to PLEASE send her through customer service and hospitality training again or find her a place in the back of the establishment to work from because as long as she is representing the company you all will surely continue to lose business.
• March 2024 by Katisha Pendergrass
  We appreciate the patience of the barista as we were deciding. He even gave a great suggestion. We now have a new favorite drink!
• March 2024 by Ralph Moor
  Friendly
• February 2024 by Charles Taylor
  I don't like Starbucks the wife
• February 2024 by Rose’ R
  I always receive friendly and awesome service at Starbucks.
• February 2024 by L Michelle Ink
  Literally sitting in the slowest drive-thru on the planet. Over a half an hour sitting trapped in the drive-thru. It’s absolutely ridiculous.The bagel is cold and the lukewarm latte is not it. So the whole wait was not even worth it! If I ever have to come back here, which I hope I do not, I hope they have it figured out.
• January 2024 by Georgia Peach84
  I've had a couple of bad experiences at this Starbucks but they were always willing to make it right. I'm chopping it up as due to short staffing professionalism is not being maintained. Starbucks drinks for me is a treat as with inflation has even made necessites cost increased. Today I placed the order and was not let's say up to par. I asked for extra whip they filled close to half of my cup with whipped topping at the bottom then had to audacity to overkill it at the top. Most Starbucks customers know their favorite drinks by heart like me and no how it's supposed to taste and look know and can immediately tell when it's not made correctly. My order was placed at drive-thru but however because of the long wait times I decided to come in to get my drink remade. A barista came over and told me they couldn't take it back due to sanitary purposes but they would like my sticker I said sure. As I was waiting for my drink she came back over and said I'll take that from. The second attempt being cheeky instead of filling the drink up this time to the bottom they decide to not give me as much as the content and overkilled the amount of whipped cream on top again I brought it to their attention. Someone again came over to ask me my problem I expressed my issue and then someone else began to talk over me saying we are just trying to make you happy. I'll give you a refund or we can make your drink over I said I'll take a refund they pulled up my order and said oh you're the customer that came when our computer went down at drive during your transaction so we can't give you a refund. Me paying for a drink is no problem but when you have a place like Starbucks that already charge ridiculously prices for their drinks better attitudes need to be displayed even customers that were picking up they drinks agreed that the whip topping as they saw it was overkill and that they didn't handle it properly. Customer service means everything and this was not displayed during my experience.
• December 2023 by Deatra Argoe
  Lova love love this location. The staff is so helpful and nice. Its so clean and there is plenty of space for people to sit.
• December 2023 by Nicki Reinard
  Sign says closing at 4 (not a surprise), came at 350 and was turned away. This store ALWAYS has staffing issues.
• December 2023 by KRAZYGOAT 1
  Starbucks in South Augusta. Whatttttt. 1st time there, it was good. Had workers from other Starbucks coffee shops to train. I go back a few months ago and only had South Augusta workers. All I can say about it was, Hey, it's South Augusta. I now drive all the way to Evans to get Starbucks. May be better now, but it's to much money to try again.
• December 2023 by GTTC Innovations
  Second time in a row, the White Chocolate Mocha at Starbucks has proven its refreshing and delicious charm! Thanks to my best friend Ashlie, Starbucks has become a consistent source of joy in my day. Cheers to the perfect coffee companion! ☕? - Coach Tina J #StarbucksLove #
• December 2023 by Tink Claudio
  Every time I come my order is rung up incorrectly if I order iced they give me hot etc then when I say that’s not what i ordered they want to argue about
• December 2023 by Christi Hines
  Just left. Online and sign on the door says it close at 8pm. It is currently 6:28 pm. Go to the window to get the workers attention and he say they had to close early. No reason or anything. This South Augusta location service sucks. Opens and close when they
• December 2023 by Donna Yi
  Only giving three stars because the customer service is always great! Taking off stars on my Uber coffee because it does NOT taste like my usual drink at all. It kinda has a dirt aftertaste, for a $9 drink? I’m really not that picky but this coffee tasted awful? maybe the milk is old or too much seasoning?
• November 2023 by Chotsani H.
  I arrived @7:40pm, was told they were closed and was turned away.