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January 2024 by Matavia Mells
Yelling out "I'm going to quit I'm about to quit my job" LOUDLY and pressuring co workers while talking to them rudely in front of customers is not what i expected on top of having a nasty attitude. I just got my phone back and left my experience here was horrible
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January 2024 by Berniya Bennett
0/10 I wouldn’t recommend this store at all. I went in to have my child’s iPad cellular activated and literally was brushed off. The sales representative TIFFANY TRIED TO TELL ME my son didn’t have a cellular plan which he does because I know what I pay for monthly and I am a T-Mobile employee myself. Showed her from the T-Mobile app that he had a cellular plan and she ignored all my concerns and told me to go the T-Mobile I got it from. She told me that I have cellular data on my device but not his. When my device had nothing to do with it because I don’t even have service with T-Mobile. I’m on my mom’s family plan with xfinity. They don’t listen and aren’t attentive at all. EVERYONE IN THERE NEEDS WAY MORE…WAY MORE TRAINING.
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December 2023 by tyler fendelander
Closed at noon, won't answer phone call.
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September 2023 by josh boyd
Yavi was incredible!! If you go here let her take care of you. She is very professional and knowledgeable. 10 out of 10 would recommend
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September 2023 by Ashley Cooper
Keem,Bri,and Shida were so extremely helpful with everything today they helped us get into a better phone with little to no cost!!! They are amazing. Highly recommend!!!
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September 2023 by Frances Lewis-Owate
Amazing, hardworking, multitasking, team workers and very dilgent and professional!!!!!!!
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July 2023 by Lonnie Booker
Today I came into TMobile and cyla helped me. She was amazing. I love this store.
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July 2023 by Jasmine Smith
My visit here was a great experience the service was the best I’ve had in years ..
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July 2023 by Arestina Kelly
My experience today was extremely pleasant. Ms. Yavi and Mr. Keem truly rocked; they were helpful and kind. Their customer service skills was exceptional. They were very knowledgeable about the equipment and the services they offered. The entire staff on today was very nice. ?
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July 2023 by Mitzi Anderson
Davi and Keem were amazing with helping me navigate what I needed on my phone plan. They assisted with putting on a new screen protector and they had amazing personalities. I'm so glad I went there and was able to get in and out rather than going to the one inside the mall. Thank you!! I will be back.
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July 2023 by c c
I went to the retail on wrightsboro road and I must admit it was the worst experience as a customer.The retail reps were rude and they had kids of their own at a table upfront while taking their own time.The representatives showed no regard for me as a customer .The young lady upfront who took the payment was rude not even a "Have a good day or come again."She passed me my change and walked away to sit down to continue talking to her other coworker.I was told they didn't have the phone I wanted nor did they bother to offer me a different device for an upgrade.I went to the Augusta Mall location and the atmosphere was very polite and attenative. Who ever runs the location on wrightsboro should really look into who y'all are hiring to handle your customers.
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July 2023 by Yvette Rivera
I am amazed with the service at this location let me tell you!!!! I came in with my grandmother and child. The assistant managers Keem and Cyla were awesome, they were funny, fast, and efficient. The service is amazing and I’m paying so much less than what I was paying with my previous carrier.
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July 2023 by Kenyetia Baker
Great experience, very professional staff I highly recommend you stop by store 5FSR 3456 Wrightsboro Rd Ste B-100 Augusta, GA 30909 Keem and his staff were very professional even at the time of closing. Me and family walked out with a smile, I didn’t even know Yvette was in training until she told me ?? Five Star Staff!
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July 2023 by catlin Robinson
I love T-Mobile , I was so worried about switching until I did , thanks to the retail manager keem ! I highly suggest T-Mobile off wrightsboro road in Augusta ga ! Really Good Friendly staff ???
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July 2023 by Dennis
I experience at this location was great. Speedy and efficient. Thanks to the team Noelle, Yvette, Keem, Thomas, and Rashida.
