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January 2024 by Alex P
Thieves and liars. Buyer be aware of what you are walking into. I was promised $800 for my trade in phone, only to receive $140. I was lied to and signed away on the small print. No amount of phone calls fixed my issue. I will drop Tmobile as soon as my contract is up - I will NEVER return to this company.
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January 2024 by Alex P.
Thieves and liars. Buyer be aware of what you are walking into. I was promised $800 for my trade in phone, only to receive $140. I was lied to and signed away on the small print. No amount of phone calls fixed my issue. I will drop Tmobile as soon as my contract is up - I will NEVER return to this company.
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January 2024 by Walton North
Excellent service and Chris was a T-mobile expert at Costco here on Augusta, Ga.
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January 2024 by Angela Maskey
Excellent service from Chris today! He helped with our questions and thanked us for our 13 years of being a customer. Like the modern renovation of the store.
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December 2023 by Steve J.
I had to file a device insurance claim to replace my Galaxy Z Fold when the speakers stopped working. The replacement device came the next day, however, I had difficulty removing the SIM card from my old device. Since the Washington Rd. store was close, I stopped in for some assistance. When I explained what I needed, I was reprimanded for daring to enter the store because "this is something you can do yourself. T-Mobile doesn't want people coming into the store for tasks they can do at home. They gave you instructions on how to do this." I tried to explain that I attempted to extract the SIM card but couldn't get the device to release it. That didn't matter. The employee popped the card out, put it in the new device, then told me to go home and transfer my data. Having been scolded I walked out... seriously considering if I want to continue to be a T-Mobile customer. I've gone to the Robert C. Daniel Parkway store several times and received terrific customer service there -- regardless of what my question or problem was. Lesson learned: AVOID the Washington Rd. store at all costs unless one wants to be humiliated. I am thankful there was no one else in the store when I came in. Perhaps it is their sour service that ensures this store remains empty.
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November 2023 by Elayne Kennedy
I am a very satisfied T-Mobile customerMy experience at the 2705 Washington Rd Ste 5 Augusta Georgia location magnified that for me .The commendable service rendered by the staff is appreciated and particular gratitude goes out to Mike. F. His expertise, patience and presentations were outstanding.I left the store with great confidence and comfort in the decision to upgrade the way that I did. Any doubts were put to rest and I am happy to know that I can finally have peace of mind and the highest data security, flare and style as well as the best performance from my device. Thank you Mike & T-Mobile.
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August 2023 by Tread (Tread)
Friendly enough, but associates couldn't fix my problem. Still had to contact customer care.
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March 2023 by Sandra Beacham
Very nice and informative employees. Great place for senior citizens who know nothing about these cell phones. So much patience with everyone. They should get better pay without selling.
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December 2022 by Angela Williams
Ok, T-mobile done lost they minds. I tried to talk to several people from the store to the 800 number with no help. T-mobile is a rip-off. I have been using their services for too many years for them to have terrible customer service because they wanna rob people for their hard earned dollars. Okay, now I gotta switch services and leave that bill on them. I tried to talk to them working out something, but they need my money. How u gonna get it if I leave? Just d**** No u cannot take money out my account.
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November 2022 by John Hatney
I have been with T Mobile which include Sprint they do quality business on Washington Rd. John has been a friend of mine for many years and also shawn is wonderful also. Genesis..
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October 2022 by J R
They were very helpful in resolving inaccurate account information and ty for all they did
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August 2022 by Alexis Roberts
The man That Work there Name Ronnie helped me and my husband out after being turned around with no help from other people at other places. We were so blessed to speak with this man !!
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August 2022 by A Gold
My phone is trash, straight trash. Genesis, Eli and the majority of the staff at some point have been supportive and problem solved. They did all they could to repair or replace my devices. I won't buy a Nord ever again but this t mobile location is appreciated.
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July 2022 by Charles Burdette
Staff was very pleasant and helpful. Got everything I needed in one visit.
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May 2022 by Cosmic Dust
Extremely satisfied with store staff was excellent clean swift fast in and out no problems bought new phone and accessories overall im pleased with this store
