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August 2024 by Santita D'Anjou
Ron was excellent! He listened to my needs and assisted accordingly.
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June 2024 by Clifton Lampley
I received outstanding service and Mr. Wilson was very professional and knowledgeable.
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April 2024 by William Threats
Ron was very professional and knowledgeable of the Sleep Number bed and bed experience was outstanding
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March 2024 by Jennifer Huff
Ron was wonderful to work with during the process! He made sure that we understood each step of the process and why certain data was taken. We are so excited to have our new mattress! It is wonderful!
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March 2024 by Dee0104
Ron was amazing
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February 2024 by Sweet Peach
The staff here is helpful and kind. Ron, the manager assisted us. He was so friendly and knowledgeable and we left with a bed on the way!!
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December 2023 by Julie Orzechowski
Disappointed and Frustrated: Sleep Number Beds Fail to Deliver, Customer Service Falls ShortAs a long-time customer of Sleep Number, I am deeply disappointed by the recent experience with their products and customer service. After purchasing a Sleep Number bed with high hopes of a comfortable and customizable sleeping experience, I have been let down by consistent malfunctions and a lack of effective support from the company.From the outset, the bed failed to function as advertised, with the adjustable settings proving inconsistent and unreliable. Despite numerous attempts to reach out to Sleep Number's customer service, I have encountered a frustrating lack of assistance. While the company did send out technicians to address the issues, the solutions provided were temporary at best, and the problems persisted.The inability of Sleep Number to effectively remedy these issues has left me feeling ignored and undervalued as a customer. The repeated visits from technicians, all resulting in temporary fixes, have been a source of great frustration, and the lack of a permanent solution has significantly impacted the quality of my sleep and overall satisfaction with the product.Furthermore, the lack of responsiveness and effective support from Sleep Number's customer service team has only exacerbated my dissatisfaction. It is deeply disappointing to invest in a product that fails to meet expectations and to receive such inadequate support when seeking resolution.In conclusion, my experience with Sleep Number beds has been marred by consistent malfunctions and a profound lack of effective customer service. As a loyal customer, I had hoped for a reliable and comfortable sleeping solution, but instead, I find myself deeply dissatisfied and disillusioned. I urge Sleep Number to take proactive steps to address these issues and provide the level of service and product reliability that their customers deserve. As it stands, I cannot recommend Sleep Number beds based on my disappointing experience.I hope that my feedback prompts Sleep Number to reevaluate their product quality and customer support, in order to prevent others from enduring a similar experience.
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December 2023 by Wayne Talsky
I had purchased a few sleep number beds and needed additional tubing for a custom bed that I created. Ray and Linda were super helpful in making sure that Sleep Number provided the support I needed to complete my project. In the end, I was completely satisfied with the customer support I received.
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December 2023 by Tyler Wiley
Pete is a deal making machine! Delivering our bed sealed the deal!
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December 2023 by Forrest Shramek
It was a great experience. The people knew what they were talking about. Cannot wait to enjoy a wonderful pleasant sleep. Hopefully it is all I've been waiting for we will know soon.
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December 2023 by Edgar Lozada
Very helpful at the store!
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December 2023 by Andrew Davis
Laura was very helpful and professional from start to finish. Me and my wife had pretty much done all of our research and knew what we were looking for and Laura could have just sold us what we thought we wanted from jump but she still gave us a top notch demonstration of all of the products so we could actually make a more informed decision. We ultimately still went with what we were looking at to begin with (because of wife…lol) but I was actually ready to change mine after Laura’s help. Even after we purchased she contacted us to let us know that what we purchased had went on sale and we were able to get over 1k back from the difference. We have yet to receive our products but I’m sure they’ll be top notch if it’s anything like the experience in the store.
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November 2023 by John Rolley
The family and I were treated like family, when we arrived to inquire about the sleep number 360. Very impressed with the capabilities and very professional and courteous staff!Ron was amazing and we look forward to working with him in the future!
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November 2023 by Marv Johnson
An absolutely wonderful experience!
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October 2023 by Tina Hairston
Excellent customer service. Ron was very helpful and knowledgeable.
