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November 2023 by Mariah Moore
Beth was very knowledgeable and helpful.. very nice and kind…
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October 2023 by Tracy Justus
Julius in the office was Absolutely Amazing, very professional and helpful,I would totally recommend these rental units !
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June 2023 by Bernard Roberson
Doomeeka was friendly, professional & informative. She walked us through the rental process, made recommendations on the correct size unit & answered all of our questions. Easy process with a smile!
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June 2023 by Melvin Davila
Domeeka is a real deal for your company. She is very attentive respectful and she kniwd what she is doing. I strongly recommend a salary rise. If you are capable to raise spaces rates...YOU ARE CAPABLE TO RAISE HER SALARY.Note: She didn't ask me to write this to you!!
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June 2023 by Kenneth Samuel
Alexis provides superior customer service and is very helpful and friendly. Safety is her commitment. She goes above and beyond the call to duty!
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June 2023 by Master Case
Alexis is so great and at her job, she makes this a brighter place and wonderful experience! Thank you!!
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May 2023 by Jean Hutchinson
Domeeka provided exceptional customer service. She made sure I understood all requirements of the rental units & I left knowing I had chosen the best rental available. CUDOS to Domeeka.
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April 2023 by Natasha Taylor (Tasha)
I haven't had much luck with customer service at these places, but Ms. Domeeka helped me out a lot. Not only did she listen to my needs regarding storage, she also showed empathy and made me feel comfortable.
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February 2023 by Brian Miree
DO NOT RENT A STORAGE HERE!I rented a storage unit with this company on December 12, 2022. I never placed anything in the unit but still paid my monthly payment on January 1, 2023..I decided I would no longer require a storage unit and requested to vacate my storage unit around the middle of January and never received any correspondence back from the company so I assumed everything was taken care of and I was good to go until I received a text message on February 3rd and February the 8th telling me I owed for renting the unit for February.I spoke via chat with an agent and called and talked to someone and they both told me that because the lock was not removed from the unit I would still be charged as if I was using the unit, mind you the lock that is on the unit is one I purchased for the company itself.I was told that I needed to remove the lock from the unit to avoid additional late fees being charged to me so I immediately went to this business after getting off of the phone to remove the lock only to find out I no longer had access to get to my storage unit because I am locked out of the gate due to the unpaid balance. I was able to find the property manager and she called and talked to the district manager about my situation.After getting off of the phone the property manager told me until I paid the balance I would not be able to go remove the lock off of the unit. I then asked if she could just take the key from me and remove the lock herself and she told me she could not do that.First I think it was wrong for me to incur charges for February when I sent a request to vacate in January. I was told by the agent the vacate procedures are in the agreement you sign when you rent the unit, even so why not send a friendly reminder to customers that if they do not remove their locks they will still be charged rental fees. Second, why would you continue to charge someone for something that they cannot even gain access to fix, this is terrible and I feel like I’ve been played.
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February 2023 by Tony N Fran M.
Very convenient and easy access to your storage unit.
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January 2023 by Sabrina Miller
Laura was very nice and quick with my storage rental. The facility was clean and well kept. I also like the features on the app that make it easily accessible to enter the Store. Which was also assisted by Ms. Laura. So far I’m a proud customer.
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December 2022 by Janie McCray
Today was a very challenging day BUT Patrick made it bearable! His customer service and attentiveness meant the world to me! I could never thank him enough! Our car decided to have an issue and even though the problem could not be fixed today Patrick was very understanding. Please see Patrick for your storage needs! Thank you again!
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December 2022 by Leah Langston
Patrick was awesome! Helped me out so much. Got me into the right space! Took a big stress off of me! I would highly recommend public storage on Columbia Rd! Thank you so much for making my day less stressful!!
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November 2022 by Courtney Gates
Patrick was great! Made the process extremely smooth! Even helped me carry my boxes to the car.
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November 2022 by Chad Hayes
The manager has been super helpful and friendly!He always takes care of us!If anyone needs great service, tell them to ask for Patrick!
