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November 2023 by L B.
Terrible service! I went in on Nov11 to purchase a grill. They did not have one in a box so they said they sell me the one off the floor. It was very dirty. The associate told me that it would be wiped off so that we would not have to put the dirty grill in our car. I was waiting for it to be wiped off and Melissa, an associate, just stood there. finally she handed me the wipes to clean it. Now, for $619, I thought they could have wiped it off, not me. If I had not needed it I would have driven away and ordered it from Lowes. By the time I got it clean 3 other associates were gathered around me as I cleaned it. None of them offered to help. Ridiculous!
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August 2023 by Haley F.
Wayne from piping did a phenomenal job assisting me today. I went to Lowe's this morning and did not get the things that I needed or any help. I decided to come to Home Depot and not only did I find all the supplies that I needed but this incredible gentleman help me from start to finish and completely understood my vision for industrial shelves. He went out of his way to take time, considering my desires, and making them happen from start to finish. He help me find everything I needed, as well as cut my material and re-threaded some pipe to fit. It also doesn't hurt that he was great at making me laugh. In a world where most employees are just skirting by to make hourly, Wayne was a complete breath of fresh air, and a reminder that they are still great men out there that want to help and provide their skills with pride.
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October 2022 by Carolyn R.
WOW! I feel like I may have switched from Lowes to Home Depot. Lowes has better military discount opportunities which is why I shop there more. But the service and the vibe of Home Depot was sooooo much better than what I get at Lowe's. I will most likely start shopping here more. They have a great selection to choose from for all items too.
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July 2022 by Gwenevere W.
I purchased a refrigerator 2 years ago from Home Depot and I have been trying for almost a year for someone to come out and do a minor repair to no avail. I even went to the store. and got the same run around. I will never buy an appliance from here again.
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May 2022 by Sean E.
Doesn't even deserve a 1. Today I rented a Tracked Skid Steer at 6am. The machine was not only filthy when we picked it up (we were told it would be an extra fine of $200 if we returned it dirty) but the "Rental Equipment Check-Out Form" issued with the rental contract was left blank, the associate oversaw hook-up and walked away claiming the machine was dirty because someone else had checked it in, not him. At 9:30am, we had a concern that we wanted to talk to an associate about regarding the track and our coverage/what to do. After over half an hour of being transferred between customer service (who wouldn't let you speak before transferring the call mid sentence) and equipment rentals (who simply never answered) I gave up and requested a manager. Bret (manager) finally informed me that there was an entirely different number to call, still affiliated with Home Depot, for big equipment rentals. So, we called that number. After over half an hour waiting, we finally got through to a representative, who ended the call before I could get any information. So I called again. This time, they take down the phone number and address and tell us that a technician would call back eventually. 2 hours later, still no call, so I call again. This time, almost an hour on hold with no end in sight, no answers, and a disabled machine still sitting in the middle of a project that remains unfinished. So much for 24 hour rental! Never Again!
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May 2022 by Sondra R.
Where is the manager when you need her. Cashier stated she was getting a manager( chrissy) and that was 30 min ago. Only for cashiers to look at us like we stole something when in all actuality they got the merchandise we paid for and my merchandise was not ready. Girl with long lashes in customer service came over to try to explain to me what I already knew. Yet no assemblers was available and oh they don't know the assemblers schedule. And guess what no chrissy. Piss poor service. All we ask is communication. Had you called to say the assemblers were unavailable we would have not made the trip. And oh yea, please hire a manager that actually makes times for customers even on a Sat. If Sat are too busy maybe chrissy need not work on Sat.
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May 2022 by Tammy M.
I placed an online order for delivery and had no problem when I called customer service to change the delivery date. The delivery driver was polite, efficient, and skilled when it came to unloading in a high traffic roadway. He placed the materials exactly where I wanted. Great customer service.
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August 2021 by Beverly D.
We went to Home depot to get some moving boxes. Shelves too high so my fiance and I asked around for help. We asked 4 workers to help us but they're just ignoring us. 1 said she'll be there, we waited 5 mins for her and nothing. We're not sure how come they're not helping us only thing we could think is cause we're Brown. This is not the first time we encounter this kind of problem here at this store. We're glad we found the Latina lady from paint and helped us no problem. Thank you! Racism at this store is bad. Smh
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May 2021 by Jennifer S.
The staff has a serious attitude, we come to this store because it's closer but from now on we'll just go to the Evans location, the staff in Evans location doesn't act like they have a chip on their shoulder. Seriously if you hate your job go somewhere that doesn't require customer service.
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April 2021 by Jackie P.
The staff is very rude and we wee in there buying flooring and a door, had to wait over an hour to get help with the door.. then got to the register and the cashier was rude and acted like she was having a bad day... only one register and self checkouts open! Just plain bad customer service!
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December 2020 by Bob B.
Tip: If you are a Pro, they have a dedicated registered for you.
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May 2020 by Ashley S.
So after a frustrating experience with Lowe's, I cancelled our order and went over to The Home Depot. I needed landscaping bricks to do a landscaping project. I was able to order the night before and pick up the next morning (today). They are very organized and staff is wearing masks. I recommend heading over here. They also offer military discount.
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March 2020 by Jhordan W.
My bf and I went to pick up a couple things for a project he's working on around the house and was approached by Brent to sign up with their rewards card. After agreeing to it, it was taking longer than usual to get things set up and he ended up on hold with the bank. Almost 20 mins went by and we were offered waters for our wait and Brent was very apologetic. Eventually we couldn't wait around any longer and told Brent we had to get going and he graciously gave us a discount on our purchase for waiting and not being able to set it up today. He was so refreshingly kind!
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February 2020 by Leslie W.
Just left tool rental Worst customer service Associate 1 told me where to go look myself with a customer at least Associate 2 watching customer do something - Assoc 3 when tHey appeared said that big blue thing in back Really? I'll go somewhere else I'd need help with it a lot more than a direction to it location. Lowe's it is
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December 2019 by Chuck W.
I needed to order about $3000 worth of lumber and tried to call the pro desk, after 30 minutes on the phone I never got to talk to anyone. This is a good store, I guess they can't find good help.