Pep Boys in Augusta, GA, offers a range of auto services, including tire services, oil changes, brake repairs, and more. The shop is known for its expert technicians and same-day services, catering to vehicles of all types, including hybrids and electric cars. Customers have praised the quick service and professional staff, particularly highlighting the helpfulness of Lamar and Carswell. However, experiences can vary; while some staff members, like Mr. Charles, are noted for their friendliness and patience, others have been reported as unprofessional, which has affected customer satisfaction. There have been issues with communication regarding product availability, but the management and remaining staff have generally been recognized for their helpfulness despite challenges. Overall, many customers recommend visiting this Pep Boys location for reliable service, though experiences may differ based on staff interactions.
I go here bc it's better priced on the app I use. Car Advise is an annoying process every time I come here because of Car Advise.
August 2025
Quck turnout on service. Lamar up front advised on options. Carlos is a great technician. would greatly recommend them.
August 2025
Manager at Location was caught completely off guard because the answering service will tell you that they have products that don’t exist in their location. Very Poor outsourcing for Customer Service relations. Manager and staff were still helpful and professional about the situation.
