Macy's, established in 1858, is a well-known department store with over 740 locations across the country, including the Rogue Valley Mall. The store features a wide selection of popular fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. In addition to clothing and shoes, Macy's offers an array of housewares, gifts, and furniture. Customers have praised the exceptional service provided by employees like Danielle, who is knowledgeable about fragrances, and Angela, who goes above and beyond to assist shoppers. Mrs. Tina, the manager of the Jewelry Department, received high praise for her professionalism and helpfulness, especially in managing warranty concerns for wedding rings. Many customers appreciate the friendly atmosphere created by the staff, including Ms. Stacy and Ms. Janice. However, some shoppers have reported less-than-satisfactory experiences, such as delays in assistance at the shoe department. One customer noted that service was slow during a return visit, which affected their overall shopping experience. Additionally, there are suggestions for improvements, such as providing carts for elderly customers to enhance convenience while shopping. Overall, Macy's is recognized for its wide product range and dedicated staff, despite occasional service inconsistencies.
Macy’s will allow you to order off the website and then they will cancel your order and hold the money for weeks. They are scamming and holding money for fraudulent transactions. DO NOT SHOP HERE. This is how they are staying afloat. They are banking your money by canceling orders.
July 2024
There not a better place to shop in Augusta Georgia.
June 2024
Danielle is amazing! Great customer service and she totally understands and knows the ins and outs of all the fragrances!
