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March 2024 by Nan Chambers
Demetrius was great to work with
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July 2023 by Britt G.
Awful cars. New and used smh. Have to put it in the shop x2 until finally the reputable mechanic shop said basically it's going to mess up eventually and there's nothing they can do. I appreciate the shop for not continuing to take my hard earned money. I'm not sure what to do cause I make payments and is able to trade it in but I truly hate to put someone else through this madness....
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June 2023 by C C.
If there was an option for negative stars I'd definitely choose it. DO NOT, I repeat DO NOT visit this dealership unless you want to be price gouged and ripped off big time! They are the most immoral, unethical and dishonest car dealer I have encountered in my 50 years.I don't know about other Chevy dealers, but at this one the price you see online (the MSRP plus the additional fees paid to dealer [title fee, destination charges, etc]) for your Net Price with Dealer Fees is nowhere near what they try to dupe you into paying once they get you in the dealership.EVERYTHING that is listed on the paperwork you are about to sign to purchase a new vehicle should be reflected on their website and is DEFINITELY NOT!Drove nearly 2 hours one way since they had the make, model, color and options I wanted when closer dealers did not, only to have the purchase paperwork I was finally about to sign have over $6,000 of additional charges on it over and above what's listed on their website!Absolutely mindblowing and ridiculous! Never again will I even consider patronizing this "business", more like a robbers and thieves than car dealers.
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April 2023 by Britney H.
Had to have a work truck towed here due to an employee placing DEF in diesel tank back in September 2022. Insurance was responsible for covering the cost of repairs, however; this dealership initially wanted more than what insurance was willing to pay. The only good thing is that they agreed to do the work for what insurance would cover. It took them months to even start working on the truck. Once they "started" the repairs it took them 3 weeks. It was finally ready for pick up in April 2023, (all my mechanic readers- bs I know right). September to April is not acceptable! At the beginning, I explained that an employee damaged the truck and asked them to make sure the truck was in working order. I explained that I have not seen the truck nor the damage that the employee did to the truck. This dealership knew we were not local and this took advantage. I unfortunately trusted this mechanic shop to let me know what all was done to the truck so I could have it repaired. They only told me about the def in the diesel tank being a very expensive repair (over $19,500.00). When I get word it's ready for pick up (I was out of town) and tell them it will be the following week before I'm able to make the three hour drive to their shop. Keep in mind this was a work truck that was traveling the south east, so when the accident happened it was not local to me. They continued to call me, even though they had been avoiding most of my calls to check on the repair status, to ask when I was going to pick it up. Finally, I go to pick the truck up, I noticed the front bumper is damaged, the windshield is cracked and the check engine soon light comes on while driving back. The inside of the truck smelled like a musty bar, disgustingly dirty and had random junk all inside. Never once during our many conversations did they tell me the vehicle was in this bad of shape. I noticed on my print out that they replaced the batteries and did a few other things that were not included in the should be repairs. However, they never once told me in all the months they had it the extent of all the damaged done by the employee, so that I could have it repaired. I don't trust that this shop even corrected the fuel tank issue's correctly. I get the feeling they cut corners and just did bare minimum. They should be ashamed of that kind of deplorable customer service! Do yourself a favor and go buy a vehicle some where else and most definitely don't bring it here to have repairs!!! Negative stars if possible!
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April 2023 by Brittney S
Their service department always gets me in and out and helps me find coupons!!
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April 2023 by Brittney S
Their service department always gets me in and out and helps me find coupons!!
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April 2023 by Jacquetta W.
If I could give negative stars I would.I brought my car in on 3/24/23 due to an engine light indicator that came on and because I've trusted MCC with my car since I purchased it used in 2020 I was confident I was in good hands. Well to my disappointment, the service I received has literally depleted my confidence in their ability to offer quality service to customers who choose patronize.On 3/24/22, I had at 8:20a appointment. I hadn't heard from them by 12:30 so I called to get an update and hopefully a diagnosis for my vehicle. The service technician(ST) who took my car was lunch and I was assured that he would call me back with he returned. At 2:30p I received another call telling me that the technician would be calling me back with details about my car shortly. At 3p the ST called me back stating the my car needed a "DC/DC converter" and that it would cost me $615.00. I asked did he run a full diagnostic and if there was anything else that needed me attention. He assured me that this would remedy the situation. Specifically, I asked about the battery. He said the battery was fine. I asked him to proceed with the service because I had to turn in my rental by tomorrow morning and I would like to pick up my car today. By 5p my car was ready. I paid and left at around 5:45p.Over the next 2 days, I drove me car an average of 3 hours. On Friday night to a local bar, on Saturday to Target and Sunday to exit 114 to meet someone.On my way back home Sunday, 3/25 before making it to exit 65 my engine light begins to flash and my car begins to "jerk".Immediately I pull over and look in my car's manual. It pretty much said I had to park because my car could experience "irreversible damage" if I continued. I contacted my insurance company and unfortunately had to wait 4.5 hours on the side of I-20 during a horrible thunderstorm for a tow truck to pick me and my car up. I had the car towed to MCC and yes I was pissed.Monday, 3/27 after dropping my kids off at school off in a borrowed car, I went to the dealership to give them keys to fix my car. Because obviously that didn't happen 2 days and $600 ago. Well I get a call from the ST telling me "I need to purchase a battery before they could tell me what's wrong because the diagnostic machine can't read a car with a dead battery." I'm confused and pissed because literally just asked you about the battery on Friday. Per my request the service manager(SM) was placed on the call and after he rushed me through my explanation he essentially called me a "nag" using a comparison to his wife and 3 daughters he agreed to pay for the battery. Then I got a call at 5:50p from the ST telling me I needed additional $1100 worth of parts and service for my car.On Tuesday, 3/28/2023 I went down the service department at MCC, to meet with the SM who took the cost down from the initial $1100 and thanked me for "being reasonable." Realistically, I was just tired and couldn't understand why this was even a conversation to be had. Your team's screw up but now it's my financial obligation.I went to pick my car up on Saturday, 4/1 and paid them the agreed upon rate. I looked at my key fob and it was broken. I took my complaint to the front desk where I request to have the GM contact me today(4/3). I haven't hear from him yet. The ST, tells me it's my key fob and used to it crank and back my car up to the bay's door.I go to my car, aggravated, and THE CAR DOES NOT CRANK! I try it again and THE CAR DOES NOT CRANK. I lose my cool because obviously I'm pissed. I cussed everyone out in sight.1. My car has been here for over a week2. I've paid over $1500 in the past week for their screw up.3. My key fob is broken.4. My secondary vehicle is more than 2 hours away and I'm inconvenienced an additional 9 hours after being on the side of the interstate for 4.5 hours5. I've been late to work 3 days in the past week.I go into the service department today to get something I need
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February 2023 by Deborah C
My name is Deborah Creech, I bought this beautiful Camaro 2018, pre-certified on January 13th, 2023…Since then the car want let me drive it unless running hot or leaking transmission fluid, was told to bring car back and the thermostat had to be replaced, now the car is still running hot again, was told to bring car back on Monday of this week, but no one can work on it.. now I am waiting on the second day with no update, a car note is due on a car I cannot drive. I want justice .. I want justice and I shall have it.. Malcolm Cunningham.. cars and trucks was very well prepared from 2014, since i brought my truck. Never had such a service team such as this!!!
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February 2023 by Deborah C
My name is Deborah Creech, I bought this beautiful Camaro 2018, pre-certified on January 13th, 2023…Since then the car want let me drive it unless running hot or leaking transmission fluid, was told to bring car back and the thermostat had to be replaced, now the car is still running hot again, was told to bring car back on Monday of this week, but no one can work on it.. now I am waiting on the second day with no update, a car note is due on a car I cannot drive. I want justice .. I want justice and I shall have it.. Malcolm Cunningham.. cars and trucks was very well prepared from 2014, since i brought my truck. Never had such a service team such as this!!!
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September 2022 by Monique J.
Don't waste your time visiting this location. Whatever you schedule online isn't valid. They pull the cars to the front but that's it. They are NOT cleaned or filled with gas. I was told they don't allow people to test drive the SS Camaro. They don't have the correct information. Your be better off getting a car from somewhere else because they know nothing and care about nothing.
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August 2022 by Josephine R.
I had a secluded appointment for a oil change. Got to the dealership which is over 40 miles away where I live to be informed that it will be several hours for a oil change which I had a appointment for that it's first come first service.. There's no need to have the appointment website to schedule an appointment if it's first come first service will not do service with them anymore
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May 2022 by Trey S
Service request for AC charge was misdiagnosed. Brought **** Chevy ********* **** (**,*** mls) in for Freon replacement / AC charge and was advised that AC Compressor was locked do to leaking compression hose preventing AC from working. Was advised that I would need to replace AC compressor with new compressor and hose. Quote totaled over $**** for parts and labor. I declined service and decided to only pay the $*** for original service request of AC charge which was explained to me was not successful due to fore mentioned issues. Waited 30 minutes for Vehicle to pull around and was advised by technician that the AC works great. Entered the vehicle and the AC was successfully blowing cold air. No work was needed per the originally quoted for the amount of $**** +. This made me feel extremely uneasy and suspicious, as I've had all of my Chevy vehicles serviced at this location for almost 20 years regardless of management changes etc.. Please advise
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May 2022 by Trey S
Service request for AC charge was misdiagnosed. Brought **** Chevy ********* **** (**,*** mls) in for Freon replacement / AC charge and was advised that AC Compressor was locked do to leaking compression hose preventing AC from working. Was advised that I would need to replace AC compressor with new compressor and hose. Quote totaled over $**** for parts and labor. I declined service and decided to only pay the $*** for original service request of AC charge which was explained to me was not successful due to fore mentioned issues. Waited 30 minutes for Vehicle to pull around and was advised by technician that the AC works great. Entered the vehicle and the AC was successfully blowing cold air. No work was needed per the originally quoted for the amount of $**** +. This made me feel extremely uneasy and suspicious, as I've had all of my Chevy vehicles serviced at this location for almost 20 years regardless of management changes etc.. Please advise
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March 2022 by Melissa P.
Our vehicle has been in for service for more than three weeks. A part was on back order but arrived on 3/22/2022. Once the part was received it was stated that it should be ready by Monday 3/28/2022. On Monday the vehicle was unable to be completed due to short staffing. We have tried multiple times to call to speak to a service advisor or anyone in the service department to get an update. Every time we call it gets disconnected while on hold or we are informed by the staff answering the phones that the service department is "really busy". Prior to part being order I had to physically show up to the service department to get an update on our vehicle status. It is completely unprofessional that we are unable to get through to get information or a status up date about our vehicle or to even have someone return the many phones calls we have made. The complete lack of any communication reflects poorly upon the company as a whole. In the future, outside of services that are prepaid such a the oil change maintenances we have left, we shall not be returning to this dealership for service or for any future purchases. We will also not provide any recommendation for Malcolm Cunningham Chevrolet of Augusta. We have been understanding of the short staff issues as well as the back order status for the part that was needed. It is not unrealistic to expect a small degree of professional service.
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March 2022 by Cassaundra Chubb Mathis
Excellent customer service. Seen at appointment time and finished quickly.
