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March 2024 by david verret
Love the service. The service manager was awesome. The guys working in the shop were all very professional, clean and organized. No goofing around. Highly recommend it.
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February 2024 by Bobby Hill
I bought 3 Goodyear Endurance trailer tires from this Goodyear dealer at 4393 West Mansfield Dr. Augusta,GA. Recently had to balance those tires again. So I took them to same dealer for that procedure.Mr Tyler McNally greeted me as soon as I entered the store.He took care of me and I was on my way within 10min. Two days later I took another trailer Endurance for balance service.Again Tyler took care of me and I was gone in 12min.I’m a retired Airline Customer ServiceSupervisor. Tyler is as good at customer service as I have seen. Your team should be proud to have him aboard.Please know I appreciate all he did for me.Thanks Bobby Hill
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February 2024 by Teresa Bass
Great place to go. Great, friendly staff.
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February 2024 by Carol Tweedle
Friendly and helpful. Will take all my business to them.
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February 2024 by Bruce Kicklighter
This place has always done a great job for me. They have always been able to fit me in and they do quality work for a very fair price
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December 2023 by Hunter Weigle
Awesome service! Everyone goes above and beyond to make sure I’m taken care of. It’s hard to find a place to trust with your car. Since I’ve found this Goodyear, I haven’t gone anywhere else. Tyler was so helpful and knowledgeable about my car and helping me with price to get me the best deal.
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November 2023 by Alex Sandoval
Unfortunately I made the mistake of paying for a 3 year front end alignment service. Every time I come for an alignment, after being told I was good to go, it has taken over 2 hours. I understand things come up but don’t schedule me if you can’t handle the work. I would not be coming here other than already having paid for the service.
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November 2023 by Debbie Camp
The up front people where amazing so nice and had a frendly smile even with having over 5 cus walk though the same time. They made sure they listened to every issue to make sure they got all the informationthey needed. I had the pleasure of talking to tyler he was so nice and helpful with my 100,000 mile service and gave me a good deal for veteran day. And they let me know everything going on with my car and let me know what will be needed soon. I will definitely be coming back with all my cars and leting all my friends and family know where to take all there car. Wish i could give the store 10 stars. I loved my experience here and rec to anyone!!
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November 2023 by Jeanne Haid
This Goodyear was amazing they went above and beyond the call of duty to help me and my family get sack on the road! A very special thank you to the Service Manager Tyler Mcnall for the great deal he gave us on all of are services! Highly recommend this store to anyone needing a full time shop for their car!! Thank you Goodyear!
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November 2023 by Alex S.
Unfortunately I made the mistake of paying for a 3 year front end alignment service. Every time I come for an alignment, after being told I was good to go, it has taken over 2 hours. I understand things come up but don't schedule me if you can't handle the work. I would not be coming here other than already having paid for the service.
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October 2023 by Mz. FightLikeABoss
My husband and I visited this location because our tire pressure light came on while driving. Saw this location and pulled up to the svc lane. My husband went into the bldg to seek assistance while I waited in the car but about 3-5 minutes into the wait, a nice young man by the name of Tremaine, approached the car and asked if I needed assistance. I told him the issue, he asked me to pull the car forward and he checked all four tires. They were all low on air and he got us back right. He stated the system would recalibrate once we started driving again, and it certainly did. He was very professional and courteous. Kudos to this young man for excellent customer svc and getting us back on the road again.
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September 2023 by Kimberly Thomas
Love this location! Very nice and professional quick service! Had new tires put on here while back and today had a nail in tire light kept coming on took by here and received quick friendly service to get me back on the road with a quick repair! This will be my new place for my car services! So impressed with the staff and quick service I get here! Thank you!
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September 2023 by Scott McNall
That was one of the Best Experiences I’ve ever had!! The staff kept me up-to-date on my car, they were respectful and courteous, and or very knowledgeable. The facilities were clean. Most tire shops don’t care about their show room but Good Year does. I will be making this place my #1 place to come if I have issues with my car and tires!!! ???
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August 2023 by Mr Wiggins
I recently had the pleasure of visiting Goodyear Auto Service for some much-needed maintenance on my vehicle, and I am delighted to share my outstanding customer service experience. From the moment I walked into the store, I was greeted by a team of professionals who were knowledgeable about their products and displayed an unwavering commitment to providing top-notch service.One of the most impressive aspects of my visit was the friendly and attentive staff. The employees took the time to listen to my concerns and understand my vehicle's specific needs. They were patient in explaining various options and recommending services without pushy sales tactics. This genuine willingness to help and provide tailored solutions set the tone for a positive experience.What stood out even more, was the transparent communication throughout the entire process. The staff kept me informed about the progress of the service, explained the steps they were taking, and provided me with an accurate estimate of the time and cost involved. This level of transparency instilled confidence in their work and made me feel like a valued customer.In addition to their technical prowess, Goodyear Auto Service also excelled in creating a comfortable and inviting atmosphere for their customers. The waiting area was clean, well-maintained, and equipped with amenities that made my wait enjoyable. They understand the value of a positive overall experience beyond the service itself.Overall, my experience at Goodyear Auto Service was nothing short of exceptional. The combination of friendly and knowledgeable staff, transparent communication, expert technical skills, and a customer-focused approach left a lasting impression on me. I walked away with a well-serviced vehicle and the satisfaction of finding a reliable automotive partner. I wholeheartedly recommend Goodyear Auto Service to anyone seeking top-tier customer service and vehicle maintenance.
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August 2023 by TARA MEINEN
The positive: The service people at the counter are wonderful, and super friendly. I have very little to say about their demeanor. Tire repair is on par and A+Please note: I am not one to throw out negative reviews. At all.The ugly:I had taken my vehicle into this shop to initially repair a tire. While I was there, I asked if they could also check my brakes, as I had began to hear a slight squeal the week before, which has never happened. I am the original owner of my 2012 vehicle, so I thoroughly know it's entire history. The brakes, at the time, were less than two years old.The diagnosis was that I needed new brakes, rotors, and it had a sticking caliper that needed replaced. Okay. Paid for it (lots of $$$), and called it a day, or so I thought. My brakes immediately felt strange. But I paid it no attention until a few days passed, and the squealing came back, but was worse. Embarrassingly worse. The 'pull up at a red light and everyone stares' worse.I took it back, where the tech said it was normal for brakes to squeak when new. Okay, not in my car, EVER in it's history, but do go on... Then he resurfaced the rotors, stating all was good. It wasn't. Now my brakes were crazy weird after this. I had to push the pedal literally to the floor to stop, and hope that the car actually stopped. It was actually anxiety inducing. The brakes were also grinding loudly. I took it back again.The tech on hand decided to go ahead and completely replace my brakes and rotors, again, on Goodyear's dime. This made me feel better, but within a day, the brakes were just as bad as before, if not worse. They were now smoking after a causal stop and still grinding and super spongey.After THREE trips and a month of lapsed time, I was over it and decided to seek out another opinion from a previous local mechanic shop I had been to before for a new alternator (with zero issues after the fact).Turns out my car needed new brake lines the ENTIRE time. I spent more $$$ to include new brakes and rotors again, as the on-going issue made the second Goodyear brakes/rotor set no good. There were deep grooves in the rotors to prove it. I could literally see them behind the wheel before I had even took it to the other mechanic.I called Goodyear to see if I could at least recover part costs, as they misdiagnosed my issue THREE times. No help. They told me I should have brought it back to them (for a 4th time) if they needed replaced. HAHAHAHA. Why would I do that if I had already had them replaced TWICE through Goodyear after THREE trips and it still had a major issue that literally no one at Goodyear was catching???I filed a dispute through Goodyear's customer service, which in turn gave me a run around, telling me I needed to get the manager to agree. When I would call the service station, he was magically not in that day, any day I called, or nowhere to be found. I ended up giving up and taking the L.Needless to say, I will never return. I lost time and money due to their error missed on multiple occasions.Two stars because they tire repair is still going strong, they didn't let down with time estimates, and they were nice at the service counter. I'm being SUPER generous considering how frustrating this entire process was. But after it all, I don't think I'd return even if they were the closest service station within 50 miles if I had a flat...To add, the new brake lines from another mechanic solved the issue! Not a single problem since then. Thank God.*service took place in 2022, betweenJuly/August.
