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February 2024 by Joyce Ann
Elevator not operating correctly. Bar server over worked. Customer check in was flawless. Room is clean.
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February 2024 by Mrs Bauman
Where to start? First they checked someone else in under my name, charged my card, and gave them the suite I reserved. I wasn't aware of this until I arrived and tried to check in 5 hours later. They actually had to call the room and find out who they checked in, then proceeded to put me in a different room that was full-on mold infested and disgustingly dirty. (pills on the floor, huge carpet stains, broken tub, etc) They then downgraded me to a regular room and won't refund the difference until Alonzo comes in on Monday... then, at breakfast me and another customer had to wait 15 minutes before we were allowed to sit or get food, leaving us 7 minutes to get whatever food was left and eat. $16.95 for cold and gross food? WTH? I could add so much more but you should get the idea from this little bit... There is literally nothing good about this hotel. (Well, the one guy at the front desk is cool, John but thats it. Everything sucks!) Just stay somewhere else. Any where else!
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February 2024 by Tabitha Shampine
The front desk let me use the bathroom after dropping off passengers. As an Uber driver, that is invaluable. Thank you!
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February 2024 by Mariano Ovalle
Front of staff was nice and helpful. Lobby and amenities are really pretty. Bartender at the Bar last night seemed annoyed by her customers and was clearly unhappy to serve guests. The noise in the hotel echos loudly so it's not exactly the best place for peace and quiet. Jacuzzi tub was the best part of the room, TVs could be upgraded to smart TVs so I can watch my streaming services.
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February 2024 by Sean Bryan
The hotel itself was fine, except that we had problems with our room keys constantly deactivating. We were attending an event at the hotel and so we had to go to the desk multiple times everyday to get cards reactivated again, which would then only work for one or two uses at most. It was aggravating, but I understand that things like this can happen, and it was a weekend so they probably couldn't get anybody in there to deal with the problem before Monday. What rankles though is that when my friend under whose name the room was booked complained to corporate he was told that we would get a partial refund. That did not happen, and when he called to check on it he was told that there was no record of any complaint on file.
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February 2024 by Tom D.
Third time staying here in the past year, work related. Probably won't repeat anymore here. Easy to find parking is ok, grounds are kept ok , Stay super helpful and friendly. Giant Lobby and seating area. Slow elevators , rooms are clean for the most part but if you start really looking they're not. The beds are comfortable pillows ok. Tv is big big, my biggest gripe is no refrigerator in any room I've ever stayed in and when I'm in town for 4-5 days it would be nice to have. This time house keeping came daily my last visit they didn't come once. This time the bathroom sink the faucets were piped backwards. The hot was on the right not labeled and cold on the left. However hooked the piped under the counter made a boo boo ! I did also fine a large cockroach in the middle of the night when I turned the bathroom Light on. The shower gel dispense was empty and I had to ask for it to be refilled. Single ply cheap toilet paper etc. not worth the stay for the price anymore
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January 2024 by John Payne
I come to the bar approximately every other Sunday just to eat dinner and enjoy the rare drink. My bartender Jenna is always a pleasant person to deal with and goes above and beyond in order to make sure that my food order is correct. She always makes sure that my glass is never empty. I believe that your corporation has made the right choice in hiring the always smiling Jenna!
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January 2024 by LAINA TUIFAO
Location was great! The surrounding area had lots of places to eat. Target right next door and Walmart 5mins away. The mall is also 5mins, but we didn't realize it till the day we were leaving ?Staff was incredible nice. Answered any questions I had (which wasn't much) and the requests I had were always met in a timely manner.We have no complaints of our room. Beds were comfy and everything was clean for us. More than enough linen for our weekend stay ? the price we paid for 3 nights was very reasonable and we just loved it.There's an indoor pool, work out room, breakfast buffet (we didn't eat here) big lobby to hang out with your family ?OVERALL: great stay and we will be back in May again ?
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January 2024 by montrezz
As always my room I s well cleaned and comfortable. The front desk provide wonderful service. They were very attentive to our needs. My breakfast attendant Bubba is always pleasant and a gracious host. We love coming to this Doubletree.Rooms: The beds are so comfortable.Food & drinks: The breakfast area is very nice
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January 2024 by Kaitlyn Leone
Stayed here while visiting family and while the employees were incredibly friendly, the hotel was poorly lit and the rooms were awful. Very outdated, dusty, and just gross. We ended up asking to be switched to a cleaner room and it was only marginally better. Both rooms we saw had questionable red stains and threadbare carpeting. The first room someone had shoved paper in the peepholes and the air intake was dripping with dust. Each room had a whirlpool tub that had numerous hairs and had clearly not been cleaned. There was mold growing in the bathrooms and the air smelled off. If you went to pull the toilet paper from the roll the entire holder came out of the wall spewing what I hope was dust. The sheets were thin and the walls lacked basic upkeep. The staff did their best but the hotel itself needs a full face lift. We used the $30 a day credit for breakfast. The staff there was phenomenal and the food was decent. We really enjoyed talking to Bubba and he’s the only reason I didn’t leave 2 stars.Honestly this hotel is nothing like the other Doubletrees we’ve stayed at and makes me question if we will stay at another doubletree.Rooms: Outdated, poor lighting with flickering lamps, and in desperate need of a deeper clean. There was a condom wrapper laying in the hall outside our room the entire time we were there.Safety: Some questionable characters hanging out in the back of the hotel. Didn’t feel extremely safe.Walkability: Not at all walkable to nearby restaurants or attractions.Food & drinks: Food was decent and had a good selection at breakfast. Very attentive staff
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December 2023 by Kaitlyn S.
Stayed here while visiting family and while the employees were incredibly friendly, the hotel was poorly lit and the rooms were awful. Very outdated, dusty, and just gross. We ended up asking to be switched to a cleaner room and it was only marginally better. Both rooms we saw had questionable red stains and threadbare carpeting. The first room someone had shoved paper in the peepholes and the air intake was dripping with dust. Each room had a whirlpool tub that had numerous hairs and had clearly not been cleaned. There was mold growing in the bathrooms and the air smelled off. If you went to pull the toilet paper from the roll the entire holder came out of the wall spewing what I hope was dust. The sheets were thin and the walls lacked basic upkeep. The staff did their best but the hotel itself needs a full face lift. We used the $30 a day credit for breakfast. The staff there was phenomenal and the food was decent. We really enjoyed talking to Bubba and he's the only reason I didn't leave 2 stars. Honestly this hotel is nothing like the other Doubletrees we've stayed at and makes me question if we will stay at another doubletree.
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December 2023 by Johan Contreras
Very good option. For accommodation, good value for money. A place I have visited 2 times and would return
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December 2023 by Michael Murphy
Amazing we had our Christmas party there it was off da chain a dnthe food was super goood ooooweee I'll be back Double ? ?. For sure!!!!
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November 2023 by Geoffrey D.
Pass on this one. Absolutely filthy room. Manager nowhere to be found. This place couldn't possibly care less about your experience. You would be much better off finding a Motel 6 nearby. Absolute embarrassment to DoubleTree / Hilton brands.
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November 2023 by Chris White
I'm here with a work group and this place could be much better. Though the service is A-1. The rooms are terrible. The rooms smell moldy and mildewed. Me and multiple of my co-workers have complained of sore throats and headaches. I'm not sure why the neglect, but I have heard the reasoning behind the wear and tear done to the property. I was told this was a beautiful property pre-covid. I hope they get it together because I would for sure come back to the area.
