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June 2024 by Bill Roberts
I received excellent service from John Jones with an email issue I had even though I am not a current paying customer (service is not available at my new address). Thanks for the help!
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May 2024 by Arshina Patel (Arshi)
Nathan (Joel) was exceptional! We encountered issues with our internet service, and despite three other technicians attempting to resolve it without success, Mr. Nathan dedicated two hours and gave his absolute best effort. I highly recommend reaching out to him for your next service needs!
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April 2024 by Mary Ann Kotras
I had difficulty transferring my cell phone carrier to Xfinity. I spent an entire day on the phone with Xfinity overseas tech support and each person told me to do something different. Still, I had no phone service since the previous carrier had deactivated the account. I went to the Xfinity store and was helped by Khalik Young and Elijah Swinney. They were courteous, professional, experienced and so helpful. I was able to get my phone service activated with their assistance. I highly recommend using the Xfinity store in Evans, Georgia rather than deal with incompetent tech support staff on the phone!
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March 2024 by Chris
Absolutely the worst customer service I've ever experienced. Didn't even attempt to address my issue. Immediately became condescending and outright rude. Courtney shouldn't be representing Xfinity at all, let alone part of the management team.
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February 2024 by Jolisa Collins
Every single person in this location is TRASH! More concerned with appearance than appeasing customers. Attitudes are unpleasant and door greeter Refusing to do actual work. Collecting names
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February 2024 by Mike Seither
The manager at this store was ugly and rude to us today. Very unwilling to help us with our issue. I wonder how she is a Manger with her attitude.
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January 2024 by Michelle W
To be clear, this review is ONLY for this specific location. Xfinity as a company is great for our mobile service. Our service for our phones is great, the bill is inexpensive, but do NOT go to this location if you need some help. Go to the store in Augusta on Robert C Daniel instead. They have actual humans who listen to you and actually help you in Augusta. The manager, Desiree is no help at all. I called the 800 number after leaving the Evans location and the CSR told me that what I needed to do had to be processed in the store… went to the other location and was in and out within 10 minutes as a happy customer. I live much closer to the Evans location, but will be making the longer drive in the future just to keep my sanity.
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January 2024 by John Long
Awful customer service. Three visits to the store and over twelve hours collectively on the phone with customer-no-service based overseas and issue remains unresolved. Both John and Khalil in this store were rude and totally unhelpful. Sold a phone and line that they continue to charge me for but cannot seem to figure out how to activate service on. Was finally told I would have to file a dispute with my bank or seek legal recourse as they couldn’t figure out how to either give me a refund or activate the service they charged me for. Their ineptitude will now result in having to file suit against Xfinity to get my money back.
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January 2024 by Elijah Swinney
Great service!
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December 2023 by Keegerz94
Dezire Massey is a great store leader, the team greets you as soon as you walk in and everyone is very professional!
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November 2023 by Ben Finlan
Lance helped me out getting internet and he was knowledgeable and very helpful.
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November 2023 by Lily Borders
Went in to pick up wifi router and was immediately greeted by Khalik. He got me what I needed and even helped me change my plan while I was there. He was very kind and efficient only took about 10 minutes to get everything I wanted done!
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November 2023 by Gladys S.
Parker M. Works for Comcast and is by far the best technician with Comcast/ Infinity. He came for a service call and is professional, punctual and knowledgeable. He discovered what the problem was and instead of doing a bandaid fix with enhancers etc , he recommended a permanent solution to the problem. In the past the technicians gave many recommendations but Parker is the person in the Appling Ga who cares enough to help the customer. We certainly recommend a man of his caliber.Comcast should be proud to have a tech like him.
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September 2023 by jacqielin cira
John was so helpful
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September 2023 by Jennifer Selbig
Super friendly staff! They helped me with my phone service.
