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January 2024 by Kween Naj ChronicleZ
My wife and I booked our son’s 1/2 bday party. This was the BEST experience when it came to having a party. It was organized chaos with the many children we had! Our helper was Syerra and she was best! Very personable, caring, and patient. This experience cost us about $220 for 10 bears. If you’re thinking about it, do it!Only con - no party room, but you can’t tell within the experience.Very affordable experience for any party occasion.
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December 2023 by April Montalvo
Today i went into build a bear to get a bear in memory of my son and to put his heartbeat in it that i had on my phone and Victoria and zach helped me so much they were wonderful they gave me the bear for $13 off and helped me with his heartbeat and helped me pick out the perfect outfit and just made it amazing for me. My son would be 1 on December 3rd. Thank you so much for taking the time to help me. ❤️
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August 2023 by Eileen Murphy
My daughter has turned 2 this month and we decided to make a trip to Grandma's this year.We don't have a build a bear in are city, so visiting this one was really fun and memorable. Especially because of Rea! ?The store was close to closing and a rush of people came in, it seemed to be only 2 employees fluffing, stuffing and ringing everyone up and they did a great job.I have social anxiety issues and my daughter gets overwhelmed easily with new places, with so much going on and so many littles and people running around we were both struggling a bit. Rea was patient with us even when I fumbled at remembering my information at the register. They told us about the quite hour on Tuesdays and we will definitely be visiting again at those times ☺️ Thank you Rea
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July 2023 by Brandon Brassell
Normal Build-A-Bear experience but when I got to the register my girlfriend tried to pay but I asked the cashier to let me pay instead and the cashier gave us the snarky comment "oh yeah I'm always gonna make a man pay, it puts a smile on my face making a man pay for stuff" and I tried to keep my cool and say "It's just called being a gentleman" and she combatted with a sassy "No it's not". Whether she meant to be rude or was just trying to make a joke you shouldn't make comments like that to customers. Very unprofessional
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June 2023 by Kathryn Shirley
Rae and Sadie are the best! I was looking for several things, amongst them a memorial bear for the death of a cat. Sensory issues were a concern for this bear and both Rae and Sadie were great about helping me find items with a good feel to them. Both are also very knowledgeable about the online offerings as well. Go see them and don’t be afraid to ask for their help!
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May 2023 by Chelsea McCullars
We had such an amazing time there. The employees are so kind and they all made sure to give my daughter a wonderful and loving experience! Biggest shout out to Basil as they have the kindest soul.
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April 2023 by tracy anderson
My grandbaby had his first BAB experience! The employees really know how to serve their customers for sure. My grand son is 4 and they made his day by allowing him to help make his dinosaur. He thought it was so neat to press the button to fill the dinosaur up. Lol. Later, my son and his fiancé came in to build their bear. It was awesome! A place where everyone can be a young kid again. Thank you all for your exceptional service.
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April 2023 by Regina Harris
Sometimes life seems so unfair so little things matter, I have been looking for a lamb to put my daddy in Christ voice in and I found a sheep ? ♥️ instead on line. I brought two because I had his voice recording twice with prayers he had prayed over me they were 1 minute and 28 second long so Rae suggested I put a portion of each one in each ? paw of the sheep to get the whole prayer she was extremely patient kind and understandingabout what it meant to me. She waited until every customer was gone so there wouldn't be any background noise.Sadie was so sweet in helping with this process. BAB you have two exceptional employees ? please recognize them. Thanks again to the both of you. I'm extremely grateful to the both of you
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March 2023 by dianna perez
Took my grandsons for the first time and it was amazing. The young man there was only on his 3rd day working, and he went out of his way to interact with my 3 year grandson who was crying and scared , thinking they were gonna hurt his new baby. He calmed him and helped him do the heart ceremony and it was sooo beautiful.
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March 2023 by Dennis Chavez
Basil is an AMAZING employee!!!!Our oldest daughter (JuJu) had passed away from Leukemia and we wanted to get our youngest daughter a Sylveon (JuJu's favorite Pokémon) to remember her by. She helped us out with getting everything.About a week later, we came back because we found a recording that we wanted in the Sylveon of JuJu singing. The video we had wasn't very loud. Basil turned off the music in the store and took us away from all the other people there to get it and it came out louder than the video we had. She put the device in the Sylveon's front paw. JuJu's baby sister was so happy to hear her voice again.Thank you so much, Basil !!!!!
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January 2023 by Jessica C.
We had a great experience. The staff was so lovely and the associate working at the register was so friendly and took their time with us! Planning to go back in a couple of months for a birthday.
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December 2022 by Lisa Marie
First time experience was wonderful. Prices are a bit pricey, but overall it's worth it in my opinion. They have dozens of unstuffed animals to choose from, that they will stuff. You can choose a scent to go inside the animal, we chose cotton candy. They also have little heart beats that they can put inside for an extra fee. Highly recommend the heart beat, it feels so real and anyone would love it even more. There is also clothes and accessories to purchase which are all super cute. Can't wait to come back for the Harry Potter accessories ?Recommend for all ages....
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November 2022 by Kayla Barton
Had a great time here with my daughter getting her birthday bear for her second birthday. Staff were friendly and professional. We loved working with Chloe and can’t wait to bring her back next time she needs a new furry friend!
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October 2022 by Althea Enix
Me and my daughter went there and we didn’t get no hello nothing no smile nothing thought build a bear was all happy and joyful then the birthday bear was out and she couldn’t change or discount none
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October 2022 by Mona Cox
Zach was a wonderful! We weren't having the normal special visit for the birthday bear until he helped us. We've been going there for years for multiple children and this was the worst visit we've ever had in the beginning. I'm so thankful we had him helping my daughter build her birthday bear.
