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February 2024 by John Mark Friend
Bank of America cares nothing about its customers. 5 employees just standing around doing absolutely nothing with only 1 Teller. No sense of urgency. Not a care in the world for “serving” it’s customers.
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July 2023 by Ashley Boese
Had a wonderful experience yesterday with Heidi Miller. I brought my dad in early for an appointment and asked if he was able to be seen early. He has Parkinson’s and it’s very hard for him to get around. She stopped what she was doing and took time helping us with several important things. She could not have been sweeter or more helpful!! Bc of her I am wanting to switch from the long time credit union I’ve been with bc the customer service was that amazing!!! Thank you Heidi!! ❤️
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July 2023 by edward li
What this? Do you like it?
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April 2023 by Jennifer Tyner
I guess the rates do not lie. I've been a Bank of America customer for 15+ years and have had wonderful experience. Not by the teller here. She told me she wouldn't help me without my husband (What!?!). So I texted him to come in from the car. He walks up and she didn't even check his ID, hands him my check to sign and hands over money. Just wow. Seriously! He could have been anybody. And, seriously I've NEVER been required to have “the man” present. ???I will say the security guard is welcoming. I'll avoid this branch. BofA do better.
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July 2022 by Alexis Ozanich
This bank is TERRIBLE…there is always a line of folks waiting to be helped inside. I’m talking 10-15+ people in line extending outside. There’s only one teller at all times. The drive thru isn’t functional. There are 2 ATMs and if you pull up to the front and realize it isn’t working….we’ll you’ve lost your spot and, now, have to circle back around. Mind you, there’s always an extended line in the drive thru and you can’t go around anyone due to the poorly designed layout. You’re literally stuck.Banks that are poorly staffed with nonfunctional equipment, such as the ATMs, makes me want to drop BOA as my bank and head over to Wells Fargo. I should have NEVER left.
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June 2022 by Danny “nlo0691” m
This Bank of America is Great. The staff is great at keeping a positive and friendly demeanor given the limited staff. They also set a realistic expectation on my wait time. I have seen other customers go in upset with the situation they are going through and take it out on the staff, still the staff is polite and helpful. My hats off to Heidi, Bisan, John, and Rosie for the work they put in for a pleasant experience.
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April 2022 by Al Garcia
This is probably the worst Bank of America I have ever gone. I would even say the worst bank I have ever gone. The hours of operations are terrible, they close at 4pm which is the time literally everyone gets out of work. The customer service was terrible, unfriendly and uncooperative. They had me waiting for 30 minutes and then they get the bright idea of telling me I had to sign in after I sign in they tell me the wait period is 30 - 45 minutes. I’m giving it one star but honestly I want to give it zero stars. This place deserves to be close down. They are terrible.
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January 2022 by Tony Duckett
Bank of America is a horrible bank. They closed my account for no reason and told me that I can get my cashier's check at my local bank and then when I arrived at my local bank they told me they mailed it out so now that all my money is on that cashier's check I can no longer open up a bank account until I get that cashier's check. So if you have Bank of America I would close my account and go somewhere else if you do not have Bank of America do not use Bank of America.
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January 2022 by Carolyn Jones Gay
No one will get on the phone and talk to you.I held on for 30 minutes waiting to talk to someone.I cant afford to drive all the way down to Augusta to talk .What's up with this bank?It's bad when you trust a bank with your money but cant trust in them to answer the phone.
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December 2021 by William Mantlow
One teller. 21 people in line. Do y'all not see the problem there ? Btw, does the manager need a class on scheduling employees , I can help with that.
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October 2021 by Angela
Despite the pandemic. The employees (Rosario and Gina) and all have been reporting to work! They have excellent customer service. Sometimes there is a line sometimes not. My guess is they can’t have all teller working because of COVID-19 so be mindful. People risking their life’s for us to stay open also It’s a bank and people take breaks so be patient and kind, it won’t hurt. This BofA branch is my local branch and I always use it for all my financial services. I also recommend it to others. I’ve been with BofA since I was 18 years old I am 38!
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September 2021 by Shynetra Bush
Everybody walking around and only one person is actually working ...smh worst customer service..then when I finally get to a teller it's attitude like you sign up for this job.
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September 2021 by J Allen
Inadequately staffed and very long wait times
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May 2021 by Angela Stephan
Despite the pandemic. The employees (Rosario and Gina) and all have been reporting to work! They have excellent customer service. Sometimes there is a line sometimes not. My guess is they can’t have all teller working because of COVID-19 so be mindful. People risking their life’s for us to stay open also It’s a bank and people take breaks so be patient and kind, it won’t hurt. This BofA branch is my local branch and I always use it for all my financial services. I also recommend it to others. I’ve been with BofA since I was 18 years old I am 38!
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August 2020 by Stephen Moore
Its a 50/50 chance that your experience here will be either good or bad. It just depends on the amount of people staying there.
