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June 2019 by Bubba d
I got a car loan from this bank and is now paid for ... This bank just make sure the car they giving you the loan on will hold its value until paid that's all ... thanks for everyone hard work ... also thank God for Ms. Lucy... Great goal on business !!!
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April 2018 by Duane G.
Since I no longer live in the area I have to do all my interactions with them remotely. Every time it's excruciatingly painful experience. No one ever seems to answer the phone and when they do whatever issue I'm trying to resolve never gets fixed. So I have to call again and again. The best one is that I tried to change my address. Thought I had completed the request correctly. Guess I didn't so they sent the forms back, to the address I was trying to change. Think about that... how about a call in that situation? Naw. In the meantime my credit card got compromised so they sent that to the old address too. Had to block the card. But they automatically will send out a new card... to the same address I can't get changed. This is the just the most recent, I have other great stories too.
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December 2017 by Tammy Bosarge
Thank you Sarah! I have been a member of this credit union well over twenty years. It's so nice to have someone that understands all your concerns. I communicate with Sarah Boykin alot and I must say she is a pleasure to work with. She is very courteous and understanding with any questions or concerns I might have. I can call or email her at any time and she responds in a timely manner and is always very pleasant to work with. Great customer service skills!
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October 2017 by Omars Auto Sales
We sent a customer to Augusta VAH with a buyers order (bill of sale) and other necessary documents to get a loan on a vehicle that we had. When the customer went to Augusta VAH, he spoke with Craig and was approved for the loan. However, they convinced the customer to buy his boss's car quote "you dont want the car at Omar's, this is a much better deal" When we inquired about the deal, we were informed that our customer wasn't approved. We called the customer to try to get them financed somewhere else, the customer told us what happened and that they sold him a similar car $200.00 cheaper. This leads us to think that this wasn't the first time Craig or Augusta VAH have stolen business away from us. We don't have any problem with competitors; however, what Augusta VAH has done breaks all norms and ethical values of how business should be handled. The owner called the general manager at Augusta VAH and left three messages and we are yet to hear back from them.
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September 2017 by Annette C.
I have been a member of this credit union for almost 20 years and while Kim Slater was working there, if i could've rated them more than the five stars, they would have gotten that with no problem. This credit union used to be more understanding and empathetic of your situation and try to help their members any way they could. With the new workers they have there now, if I could have given them a -0, I definitely would have. A 1 star rating is WAY to high for them now. The only thing on their minds now is taking your money regardless of your situation or status and they won't even try to help or suggest anything other than taking more of your money...and they have the nerve to push the idea that this credit union is ours. That is a major load of bs and I seriously recommend that if you no longer work at the VA, or God forbid, you get so sick that you have to go out on disability as I have to do, move your money to another credit union or bank because when times get shakey or rough, this place will do whatever they can to take you under. RUN and run fast as Kim did. We should've followed her. Signed, A VERY displeased member/share holder (what a joke!)
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August 2017 by Cheryl Harris
i AM SO HAPPY TO COME TO THIS BRANCH. THE STAFF IS ALWAYS SO HELPFUL,ESPECIALLY LUCY JOHNSON!! I LOVE HER. SHE ALWAYS HAS SUCH A CHEERFUL DISPOSITION. NEVER TOO BUSY TO HELP ME WITH SOMETHING I MAY NOT UNDERSTAND ABOUT MY BANK ACCOUNTS. GOD BLESS EVERYONE AT THIS BRANCH!!!
