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June 2023 by Questions F.
They damaged my car. First they said they will take care of it but at the end they denied my claim. I had to fix it myself. I would never use them again.
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May 2023 by sarsg G.
Car was not available on the 2 occasions I finally attempted to use the service after a booking. All they did was apologize. Very inconvenient. Had to take Uber anyway. Supervisor was rude and totally did not want to understand my concern when I asked to speak or email upper management. Supervisor refused as if he is the owner of Zipcar. He also refused to repeat his name. Which is why I am not able to state it hereHad been a member 2 years. Waste of time and $$$
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March 2023 by A.J. T.
Did not disclose application fee until after you agree to a monthly fee - then $40 application fee. Did all of that and there were no cars at the low price at all available or seeming to exist in my busy Atlanta area. After 15 minutes upon signing up - I called to cancel and they would only return my monthly fee. They kept the application fee would ended up being over $30...and for what? I did not want to use them. Unfortunately, I did not look at reviews before signing up or I would never of done so. I called my bank to dispute the application fee since my lengthy call to customer service said they have no supervisor to talk to. Finally, my bank approved the refund. So sorry I bothered with Zipcar.
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November 2022 by Tiara Yoakum
Love the concept of Zipcar but the customer service is below acceptable. I’ve booked cars that were not on site for pickup, didn’t have keys or weren’t well kept. Each time when reaching out to Zipcar I wasn’t met with solutions to rectify the inconvenience that the app caused, instead they continually talked in circles telling me I had to understand things were out of their control. In most cases I did, but as I consumer who can gladly take her money to other rental platforms I would think these agents would offer a higher level of service.
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June 2022 by Michael Kinlough
This must be the worst company I have ever hired a car from. I went to pick up our car downtown Atlanta. The first 3 cars were all faulty with engine warning lights on. While there a couple had brought a car back with lights not working. Staff appaling. They refused to go to head office and collect a working car. We also ordered sat nav in advance but did not have one. It ended up I had to cancel on the day which costed me a lot more money to hire another car last minute. Company.sresponse was dreadful. Beware. Shoddy service no customer service of value. Michael
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March 2022 by Apilar J.
Car has been late afew times and vomit has been in the car twice with no help just 20 dollar credit, zip car needs some type of field reps smh
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February 2022 by Charles C.
When Zipcar works, it's great. Five stars all around. But when it doesn't, the inconvenience and impact can overshadow any goodwill one might feel for the service. And the reason is simple. For most people, transportation needs to be reliable, and unfortunately, reliability is where Zipcar runs into problems. The issue as I see it is that when you're left stranded, late, and without alternatives, Zipcar's inability to do anything is a greater cost than you paid. Refunds and credits for future travel don't remotely address the inconvenience. And in those moments, it doesn't matter that their app works amazingly well for managing the vehicle. Or that gas and insurance is covered in the cost of trip. When you don't have the transportation you needed and planned on, it's more than frustrating. And when it takes 30 minutes or more to then speak to a human who you quickly learn, can't help you. You're left bitter. Now, not every trip is super important. Most trips can be rescheduled. But it can be tough to manage a busy schedule with Zipcar availability. Especially if you're not in a location with a lot of cars close by. Which means planning and compromises. Which might be fine until you discover that your car may not be there. People who return the vehicle late or without enough fuel is one hassle. It hasn't happened to me often, but when it does, it eats into your paid usage period and can make you miss or cancel things. But what happens when they don't return at all? I can tell you, if nothing is available. No trip for you. You might be lucky enough to find another car five miles away. But then you gotta get there. And Zipcar's idea of reimbursement for that hassle isn't exactly helpful. But even when you plan in advance, Zipcar has another surprise for you. They can cancel or change your reservation with very little warning. This has happened to me twice in a week with reservations that were cancelled and moved due to an "unforeseen error" that was never explained. And to make matters worse, the car I had reserved was available again for reservations an hour later during the same period I had reserved. And this goes back to my customer service issue. Because the app can't help you, Zipcar doesn't have chat support, and when you call, you will be on hold for so long you will never be able to resolve the problem in a timely manner. Which means rescheduling everything if you can. As an aside, I am so tired of listening to answering systems tell me how much the company values my business, when they clearly don't because they're making me wait on hold for 45 minutes. If you're always experiencing "usually high call volumes" then they're not unusual, and you should probably staff up. You know, if I'm really a valued customer. Anyway, the bottom line is that Zipcar can be great when it works. But 1) limited availability, 2) lack of reliability, and 3) unresponsive customer service really undermine its value and my trust. When I need a car, I need a car, and the inconvenience of not getting a car when I reserved one is greater than the cost of the reservation. Zipcar doesn't need to be as reliable as owning your own vehicle. But it needs to be at least as reliable a bus, taxi, or ride share. And in my experience, it just isn't.
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January 2022 by Yemi D.
This company is terrible with answer. I was denied for a reason they refused to tell me. For the reason I could be denied for, were the things that I know I did. I paid for a membership and they refused to refund me for it. I kept asking multiple days on why I was denied and still they did not care to answer to why. I tried with FlexCar in which the same thing happened. They took my money an it took for me to call for them to let me know that I was denied for the same b******* story in which every representatives answer was "oh we don't know" & "we can't tell you". They didn't refund me for the rental so I now I have no choice but to take this to court and to the News.
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January 2022 by Andrew C.
Signed up in an emergency because it said there was an available car nearby and new customers would get a $25 driving credit. After signing up the app said no cars were available, there was no $25 driving credit and when I called to cancel they DID cancel the $7 sub but would not refund the APPLICATION FEE. Yes you have to pay $25 simply to apply for no available cars. Horrible waste of time and money in a tough situation.
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August 2021 by Damon P.
I used to use this service in Oakland, CA and it was GREAT. Rarely had an issue and the cars were always clean. In ATL, entirely different story. One night they had me go to two locations looking for a car because the one I rented never came back. Second car I rented was dirty and looked like it had the wear and tear of a 10yr old car. 3rd car I rented was dirty, was damaged on the inside and would not start. So, tried it three times in ATL and each time was not great.
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July 2021 by Jazmyn T.
This company is truly a huge scam. They charge all types of outrageous fees every single time u book. It's truly horrible.
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July 2021 by Dee W.
GREAT CARS GREAT PROGRAM but HORRIBLE TO THEIR CUSTOMERS! I rented a jeep from ZIP CARD aka FLEX CAR for a week. No problems but upon going to mid-town in the afternoon to have lunch with the family I parked my car in a public parking garage across the street from the outdoor café we were having lunch. Bare in mind its 3pm on a beautiful Saturday in upscale mid-town Atlanta. When we retuned to get the car we found the window was broken. We left nothing in the car so there was nothing to steal. Being new to Atlanta and only service upscale areas there was signs in most parking areas not to leave anything in your car. However, it never dawned on me that we would be a target because WE HAD TINTED WINDOWS! I did the responsible thing and called the police, did a police report, took pictures ... filed out endless documents for Flex/Zip Car's insurance to reimburse them FAST and FIX the car to get it back in the RENTAL pool however, that was not the case for me. As I am doing this I was being told that I would get another car as soon as everything was done. 1 WEEK goes by ... 2 weeks ... 3 weeks ... I'm calling and still being told things will be finalized soon and I would get another car. 4 weeks ... 5 weeks after speaking to twice to supervisors being told the same and after 2 emails FINALLY nearly 2 months later I get a call from a sorry sounding brother now TOLD to tell me the truth so I could stop inquiring and that is REGARDLESS of it in an way being YOUR FAULT you are now LABLED as someone who can NEVER EVER IN THIS LIFE RENT A CAR FROM US! DISPITE IT WAS OUR STUPIDITY FOR HAVING TINTED WINDOWS ON A CAR IN ATLANTA WHERE WINDOW BREAKING IS AS COMMON AS CHEESE ON A HAMBURGER! I am new to Atlanta ... FLEX/ZIP CAR is one of those corporations that BLAME their customers for any and all mishaps. I'm not saying don't use them I'm telling you if ANYTHING happens to that car YOU WILL BE BLAMED AND BANISHED while they KEEP MAKING MONEY OFF THE CAR YOU HAD. DEMONS! Oh yeah ... also YOU will be charged ANOTHER 30-40.00 in fees on top of your weekly and mileage charges. So be mindful of that as well.
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May 2021 by Lisa J.
i made a reservation in advance for a car paid taxi $45.00 cash get to the locations outside for 1 hour in 14th mins still no call then call customer service.she told me to go to another location so I paid for another taxi$20.00 they cancel car once I arrive again still no car today is May 15 , 2021 now it's raining call customer service again he told me I have to wait until 6pm if I want a car . So now I'm walking down the street with my suitcase trying to contact a taxi I'm still spending more money in only thing customer service tell me is they can give me $25 car credit
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April 2021 by Yoshi B.
If I could give them a 0 I would. I'm usually not one to leave bad reviews at all but I'm using this to warn anyone from having the same situation happen to them. My party of 6 and I booked a car a month in advance, specifying we needed a 7 seater, a day before we had to leave at 6 am, we get an email that the car has been downgraded to a 5 seater Car, without specifying a reason. We called customer support to try and get a 6+ seater and they were totally uncooperative. When we prodded them to help find another car, they said they had one in Boston, MA... We were in Atlanta, GA... going to savannah the next day. They wouldn't help us with any alternatives we suggested like switching the car on the way. Is there really not a single 7 seater in all of Georgia at any given time? They shouldn't advertise that in their fleet if they can't back it up or ensure a replacement in case something like this happens. We found this completely unacceptable.
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December 2020 by Ann J.
This company is a joke. I wonder how long Avis is going to keep them around? Or is it just a nuisance company so it makes Avis look good. Because, we all know how bad their customer service is.
