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July 2024 by Sophia Mezran
I was concerned after reading bad reviews but I actually had a great experience at this branch. Was even able to get a same day appointment. Vera Boadu was the Premier Banker helping me, she was so nice, knowledgeable and very professional. She got my request done extremely quickly and thoroughly. I Will definitely be back!
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June 2024 by Hengyan Liu
I would avoid this Wells Fargo branch as they have unexperienced and not proper trained bankers (Christiana) and rude branch manager. They will sell you promotion and have you made deposits even though you are not eligible (The banker knew our eligibility but still...). Wells Fargo really need to provide some proper trainings to these bankers to understand the promotion first before selling it to the customers. I have submitted a complaint in CFPB, since someone need to hold accountable for this mistake, and hope this can be resolved.
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April 2024 by Happy Persona
This new location is absolutely horrid. There was no customer service, and only a teller was available. Despite if you get a condescending teller or someone else, it's always the same attitude. Please bring back more than one teller because it makes it difficult for the workers and those of us banking here. It makes me want to change banks.
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April 2024 by Robert Comeaux
Friendly staff and great new location!
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February 2024 by Thytrang Nguyen
I have banked with wellsfargo since 2013 and have NEVER experienced horrible customer service like I did at this location.I’ve been in this location before so I know the teller is Vietnamese, because I am also. My brother came inside with me today, who doesn’t speak English.. long story short the Vietnamese employee wouldn’t even address him, I had to “translate for her” ..the manager has a nasty attitude and obviously witnessed these situations and nothing had changed since opening this building.I will NEVER walk inside their location, and unless you want your day ruined.. I wouldn’t recommend anyone else to either!
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November 2023 by Tez Immortal
I'm still waiting 30 minutes plus for business deposit, to be deposited. I was told that it would take some time and I would have to wait in-between the customers as if the company that I work for is not a customer of this establishment. I am not ever doing business here again. The teller that I m dealing with is Wendyn
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October 2023 by Chasity Allen
Sad this location just opened and already has bad reviews on customer service. Coreen the branch manager needs to be replaced immediately. Her attitude is trash. Wellsfargo customer care witnessed her horrible attitude when I was on the phone with them and dealing with her trying to get assistance and they immediately filed a complaint against her without me saying a word.
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October 2023 by khole bray
I have been banking with wells Fargo for 13 years and i am proud to say i have finally changing banks. Wells Fargo show no sympathy , that steal my money and i got scrammed and they did nothing. I DO NOT RECOMMOND THEM AT ALL!!! DO NOT EVEN WASTE YOUR TIME
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October 2023 by Monique B.
Worst service poor management. The cameras need to be watched for this location to improve customer service.
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July 2023 by RDK
Unprofessional & Condescending Regional Branch Manager - Shannon Page - Sandy Springs BranchIf you’re looking for a helpful bank for your family to do business with this is not the one as long as Sharon Page is the manager. I needed some simple transactions to take place and Miss Page was looking for ways to up charge me and/ or not perform the transactions.She needs to take a course on professionalism and how to support customers. There’s several banks within a half a block of this location. If you want management abuse, this is a good location to go to. If you don’t, you might want to try another Wells Fargo location or another bank.My entire family has used Wells Fargo. I will do my best to discourage them from going to this location and ideally closing their accounts. We don’t need to be abused by a manager who has no sincere people skills. By the way… Their general services aren’t that great either, so you might want to shop around.
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May 2023 by Mama B.
We have been trying toco tact them by phone since this morning and they answer the phone, then hang it up. We needed an answer about sending a wire transfer and could not go in today. Very poor customer service!
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April 2023 by Zack Sebastian
Good Service every time. They are helpful and friendly.
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April 2023 by Bayley B.
My husband and I went in to work on our accounts and Damaso was so great and walked us through every step of the way! He didn't make me feel like any of my questions were d*** ones and paused throughout to consult us on our thoughts and made sure we understood everything. I appreciate him taking his time with us and making sure we were confident walking out of there. The staff was very friendly as well and greeted us at the door immediately!
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March 2023 by Steven L.
Worst customer experience ever at a bank! The bank manager Coreen Brimm, made us both feel discriminated against as two older gay men, and as well by our race, which was different than hers. She refused to wait on us and slammed her office door. She was argumentative, unfriendly, and had the worst attitude ever experienced at a bank. This was at the Ashford Dunwoody location in Dunwoody. We were eventually helped by another person. We were so upset over the matter that we are closing all accounts there and moving them to another bank. Neither of us will ever bank with them again.
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August 2022 by J R
Worst branch ever!!! Manager just slowed down everything
