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August 2024 by Donna Hart
Not happy or professional people. Uncaring people. People aren't willing to help unless they have to especially young people.
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July 2024 by Zac Boswell
Everytime I walk in this branch the service is terrible. There are 8 teller stations and only 1 teller working typically. The most recent time the line got to around 8 customers and then they called for another teller and two employees that were just sitting in the back came out to help.
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June 2024 by Michael Alvarez
Need to update the site, they’re temporarily closed inside. Wish I had known that before driving all this way
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May 2024 by Tiffanie Dowd
Friendly but no sense of urgency. Five people in line at 9:15am and only one teller. Floor manager is just watching the line grow and instead of communicating wait times, he simply adjusted the thermostat. When I asked if they anticipate another teller opening, he said one will be here soon but they need to tend to ATM first. I'm now 3rd in line and have been here 30 minutes. If it wasn't a requirement for me to come into the branch as it pertains to my transaction I certainly wouldn't be here in person. Now I'm late for a 10am meeting. This bank needs to be more efficient.
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April 2024 by Amber L.
Went for a simple name change. It was EOD, so I just wanted info on what to do. She said I had to make an appointment. Fine. She said I had to make it online. Fine. There were no appointments available on any future dates. She said their bankers are reserved for premier services & not basic things. So why would you tell me to schedule an appointment for a "basic thing?" I asked "So it's impossible to get it done at this location?" She says it's not impossible, but they are short-staffed & I may have better luck at another location. I was basically being told to go away. Based on their other reviews, they're terrible at complicated things. Based on her statement, they can't do basic things. Do yourself a favor and go to a bank that can do everything.
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March 2024 by Christopher Crockett
So today marks my 2nd time that I’ve gone to this branch and attempted to do business. When you walk in no one greets you, they just look at you! I sit down waiting for someone to come over and assist, no one comes over! I will never come to this bank ever again!!!!
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February 2024 by Azad Mansouri
Had horrible experience at this branch today. Wanted to close my matured CD and transfer it to my existing saving account. I was not trying to open another CD account or savings account or anything else. This is something that should take 5 min to do. Told the branch manager my intentions clearly. She said she understood what I wanted to do and asked me to wait until she gets back to me. About 45 min later I asked her what is going on and this time she said she had to make an appointment to do this and it’s going to be a different day! It was around 3 pm and the bank is supposedly open til 5. I understand bank may be busy but don’t make me wait 45 min to an hour and THEN tell me you can’t do it today. I went to another branch waited less than 15 min someone got back to me and did the job in 5 min! WellsFargo if you want to lose customers keep this so called manager there her name is Shannon, really needs to learn customer service.
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February 2024 by Diana Mendez
No wonder they have a lot of bad reviews. Apart from being slow, they have very bad service. I wanted to make a payment for a car and they never ask me for an ID. It's just paying, I'm not asking for information or anything. JUST PAY! The person answering called, according to his manager, all dirty, all disheveled, and his entire blouse was dirty with food. Very bad service
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February 2024 by Piyu Priyatham
I was prepared for a not so great experience seeing all the low reviews but I was so wrong.I scheduled a appointment online to set up my business account. Galen Gardenhire was my banker and he absolutely beat all the negative reviews. He paid attention to all the details and was very patient with all my questions. He also helped update details from my old profile. He informed me about other available services and was not pushy about it. Overall great experience and definitely recommend this location.
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January 2024 by Vicki A.
I have been a customer for over 40 years. I went in the Bank yesterday in Sandy Springs to get one piece of paper notarized. I was told they don't have a notary there! What Bank doesn't have a notary on site at all times?!?! I asked which of their branches have a notary and I would go there, I was told "I don't know, you'll have to call around". Wow what a lack of Customer Service.
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December 2023 by Giorgi Savaneli
Very Sad. 8 computers. 5 tellers. Only 1 station working. Nobody in the line. Still had to wait 10 minutes to be helped.
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October 2023 by Queen G.
The branch manager, "CARRIE CATAPANO", mistreats black customers, by denying them access to common bank services, that's allowed by Caucasians, Asians, Hispanics, and Indians. be very aware when encountering Carrie and some of the other employees at this location. Protect yourself at all costs. If you bank with Wells Fargo, document your account weekly.
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September 2023 by Stephan Hardt
Worst branch ever. Super slow and wasn’t able to open a simple account when needed urgently. Manager didn’t help at all to solve an issue. Update: after I posted this I went across the street at Truist Bank and opened up immediately with the best service ever! Wells Fargo never again…. just go across the street banks and you will get the best banking service!
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August 2023 by Cassie B
Friendly personnel, however, the service I visited the branch for took much longer than expected. According to a representative (reached by calling the local # and was routed a rep in Houston) they’d changed some regulations which is an inconvenience nonetheless a decision made by corporate. I’d be upset if they weren’t so nice during visit, so it kinda made up for it! :)
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July 2023 by RDK
Unprofessional & Condescending Regional Branch Manager - Shannon Page - Sandy Springs BranchIf you’re looking for a helpful bank for your family to do business with this is not the one as long as Sharon Page is the manager. I needed some simple transactions to take place and Miss Page was looking for ways to up charge me and/ or not perform the transactions.She needs to take a course on professionalism and how to support customers. There’s several banks within a half a block of this location. If you want management abuse, this is a good location to go to. If you don’t, you might want to try another Wells Fargo location or another bank.My entire family has used Wells Fargo. I will do my best to discourage them from going to this location and ideally closing their accounts. We don’t need to be abused by a manager who has no sincere people skills. By the way… Their general services aren’t that great either, so you might want to shop around.
