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May 2024 by DeeMarie
For the most part, I don't have any problems with this place. However today, was phone games. I guess since the long weekend, everyone forgot phone etiquette. I was on hold FOREVER while I had to listen to the most pleasant hold music and people picking up and hanging up the phone. After 12 minutes on hold, a nice young lady was able to fulfill my prescription refill request. Here's the thing, I don't mind holding, but if you pick up the phone, use some etiquette and say "sorry for the wait, please continue to hold" or something. Picking up the phone and not saying anything just to put people back on hold is wild and unprofessional. Jeez
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May 2024 by vanessa rogers
It was great. I found Avery thing that I needed.
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February 2024 by Na'Tara's big life lovestar
Google says the store opens at 6am I am here at 5:50am but the store manager didn't arrive until 6: 06am. Then went in to the store and locked the door. It is currently 20 mins after and the store still isn't open. This is a inconvenience for me the store workers should come to work on time. Now I'm going to be late because they aren't open on time and this the only walgreens in the area. There are several people out here waiting.
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February 2024 by Ricky P (Slick miti)
The lady at the counter said that I couldn’t make a payment with barcode after 9:00 which is clearly a lie right to the face I’ve definitely done made this transaction here multiple times after nine oclok
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February 2024 by Jane
Lies about getting prescriptions from my dr. Gave me needles for Ozempic knowing they were not going to give me the medication itself. Go elsewhere for your diabetes meds.
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February 2024 by Ricky Pinckney (Slick miti)
The lady at the counter said that I couldn’t make a payment with barcode after 9:00 which is clearly a lie right to the face I’ve definitely done made this transaction here multiple times after nine oclok
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January 2024 by R. Little
When technology and human behaviors fail. This is not the first time I've had, in my opinion, unreasonable issues with Walgreens at the corner of Cascade and Fairburn in Atlanta.I scheduled a vaccine for Wednesday online, filled out all the forms online and was all set. When I arrived, I was told they ran out and to return the next day. I returned on Thursday just to be told that the truck did not arrive and to return Friday.Here's where I really have an issue. I returned Friday at 1:20p (wanted to be there by 1p but bad weather and traffic prevented that). I believe I was the only customer as I did not see anyone else in line. I was, in my opinion, purposely stalled so they could not provide me with the vaccine until after 2p because ALL Walgreens take a meal break between 130p and 2p. Here's how they stalled:When I arrived I was told, we are on a meal break and can't do it until after 2p. I explained that I was told before 130p and that I've had issues the past two days. The tech then checks with the people behind the counter for a few minutes, I can hear part of the discussion as one said, "she called but I did not tell her 130p." I interjected and said "I never said you told me 130p."The tech returns and tells me they WILL do it and hands me a clipboard to fill out the paperwork. I explained that I filled out this information online and she tells me it's no longer in the system. By the time I finished with the form and returned it to another person, they tell me they cannot administer the vaccine until after 2p, "you'll need to come back." It's not like everyone behind that counter did not know what was happening, it's truly not that big of a space and I recognized the voices as three conferred that they cannot administer the vaccine until after 2p.I own my part in this. It's the yes we will, no we can't stall tactics that is 100% unacceptable. It's the failure to use technology. If appointments are scheduled but there's no product, inform patients before they arrival for a scheduled appointment or have the online system not accept the appointment. Shouldn't retention of a patient's information stay in the system for more than 72 hours?My issues with Walgreens forced me to mail order several years ago. But sometimes you need to a brick and mortar location.I am greatful that I kept my composure and no nastiness on either end. I realize I have options. I'm just one person and I know this will most likely go unnoticed. However; if noticed, maybe -- just maybe Walgreens will change the culture at this location.Forgive any typos or grammatical mistakes, I'm still a bit heated but composed. Have a blessed day and if you have options use them. I am moving all of my brick and mortar needs to another company. I will no longer be using Walgreens.
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January 2024 by Trevor Howell
I'm sure this store is perfectly fine for buying shampoo or something, but whatever you do don't try to use the pharmacy and definitely don't try to make an appointment for any type of vaccination.
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January 2024 by Letitia Grangent
This is by far the worst Walgreens in Atlanta. They need to shut it down and try again. I’ve been living in this neighborhood 14 years, and the pharmacy ALWAYS has bad customer service. Imagine being the place all the older people in the neighborhood go for their prescriptions and you operate like this. I’m transferring my prescriptions somewhere else ASAP.
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November 2023 by Jennifer walker
They are the worst!! They will not answer the phone. When they do, you are on hold forever, and never come back. Such a disgrace and really put Walgreens in a bad light. Avoid this location whenever possible! I'm still on hold now and it's been 15 mins!!!
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October 2023 by Tina Pullins
THANK YOU !! BISHAUN,ANDREA,AMIA ZEE, SOKIRA PROVIDED GREAT CUSTOMER SERVICE AND COMPASSION FOR EVERYBODY WHO CAME TO PICK UP MEDS !! THANK YOU AGAIN ?
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September 2023 by Chante
I'm at Walgreens right now and the customer service is so egregious I decided to leave a review while I wait. I'm here to drop off a FedEx package. No one works the desk, so you have to wait until an employee is available. In my case, 3 people came and went, saying someone would be right with me. Finally, a woman appears, but she tells me she can't help me because my item isn't packaged. I asked if Walgreens sells them, knowing that they do. She said, you can try and see if we have any... Isle 13. Of course, they had them. However, when I returned I saw that she given another customer with an unpackaged item a shipping package without requesting that she pick one up from the isle I had just returned from. So I had to wait behind that customer. It took about 20-30 minutes just to drop off the package. I don't typically come to this store unless I absolutely have to.
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September 2023 by Jianah Gedeon
I would absolutely love the number to cooperate for this Walgreens pharmacy.
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August 2023 by Suhwanda Mccreary
I was refused my medicine by the African American female pharmacy for NO reason I had to wait on the short male pharmacist to help me. Some of these black female workers are very unprofessional. When I finally got my medicine today August 7, the bottle show it was filled since August 1, 2023 the black female workers was holding my medication for No reason. One of the females tried to make me wait another day, and the Spanish male pharmacist said no, give her the medicine today
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August 2023 by Tee F
The store is ok. However the pharmacy staff is AWFUL!!! The staff is disrespectful. Talk to people crazy. Talk about customer in front of other customers. They are so ghetto. You can call and ask the most simple question and they act as if you k!lled their mother. Awful people.
