Walgreens is generally a convenient and organized store with many positive aspects. Customers appreciate that it is always neat and looks well-maintained. The store's late hours, open until midnight, are especially valued for emergencies or late-night shopping. Many find the pharmacy services helpful, with some staff providing great customer service and showing compassion to customers picking up medications. Several reviews mention friendly staff members who go above and beyond in their service. Customers also enjoy shopping there, with some expressing love for the store and its rewards program, which delivers benefits on time. However, there are some areas for improvement. Phone communication can be frustrating, with long holds and unprofessional handling of calls, especially during busy times or long weekends. The parking lot sometimes has trash, and customer greeting can be inconsistent. Wait times at the pharmacy can be long, with over 30 minutes sometimes needed, and lines can be lengthy, especially during busy periods. Staff at checkout are generally okay but could benefit from additional help. Overall, Walgreens is a reliable place for shopping and pharmacy needs, with friendly staff and convenient hours, but it occasionally faces issues with cleanliness, wait times, and phone etiquette.
Carla is rude and needs some customer service training. She doesn't know how to talk to customers AT ALL. If you are having a bad day stay at home bringing all that negative energy to your job makes no sense.
September 2025
The ladies in the photo center went above and beyond helping me today! And I witnessed them being just as kind to several other customers. Big kudos to Krystal and Malika!!
September 2025
After two text notification and two trips to the pharmacy, I still dont have my Rx.
The in-person and digital customer service at pharmacy needs an overhaul!!!!😡
