-
July 2023 by Talia G.
Terrible customer service. The cashier never greeted me when I walked in or around the store. When I went to pay the cashier still was on his phone the whole time.
-
May 2023 by Roderick B.
I am looking for finches and having difficulty finding a pet store that has any real knowledge about them. The young man at this business spoke as if he had no knowledge at all about the two finches they currently had in the store. This is very disappointing because after 19 years of working with animals this is the reason true pet stores are disappearing. Please have someone on staff that actually knows about animals and can speak to potential pet parents so these wonderful creatures can have a forever home. I absolutely do not recommend this business because they have not made the effort to provide accurate information about the animals they are making money off of. Heartbreaking!
-
January 2023 by Kanesha I.
The customer service at this location does not exist other than someone ringing the sale and asking if you are a member. This was my 1st time returning to this store in many years as I lost my previous pet. Because my experience was always pleasant, I returned today to get food for my new puppy. As I walked in, no one greeted me. I saw a young lady associate seated on the floor behind the cash register on her phone, so I know my presence was known. I walked the aisle to find the dog food and ran into another associate who looked me directly in my face and said absolutely nothing. Once I found what I was looking for, I headed to the register to check out. The young lady got off the floor and proceeded to ring my purchase but ONLY asked if I were a member. I said no, and she didn't even offer membership information. There was an error with the tap screen for the card, but again, she gave absolutely no instructions. All she asked was if I wanted a receipt after my purchase was complete. I have no idea if this food is more expensive at PetSmart or anywhere else, but I do not care. I will NEVER return to this specific location, and I am willing to pay more for a pleasant experience elsewhere.
-
August 2022 by Gee C.
We love visiting this branch! The staff is very knowledgeable about the products and overall very kind and helpful. We live nearby so we visit regularly
-
January 2022 by Liz H.
Friendly staff. Very happy with pet purchase. Elliott helped me with the pet purchase, selecting food, accessories, etc. I like the store. They have good parking and a nice selection of supplies.
-
September 2021 by Gene W.
I came for large female diapers. Only one bag of 12 available. When I asked if they had more, the cashier said they were unloading a truck but that she didn't have time to look for more. I guess when I spend my money elsewhere you'll have time.
-
December 2019 by Holly Ringle
Excellent emergency pet care. We were in from out of town and Dr. Ro took *excellent* care of our baby girl! On Christmas Day, no less!
-
October 2019 by Michael L.
This gentleman saved the day for me. I had a dog harness that I used for dog boarding for a puppy that slipped out of her collar and so I bought this at the closing store on Phar. They told me I couldn't return it since they were closing. I came to this one and wasn't sure if they would return it for me. Sure enough he gave me the full price back since I had the receipt. Was very happy I could get full return because I did not need the harness at all anymore
-
September 2019 by Gamaal K.
Terrible customer service!! The manager argued with me and caused a whole scene. Super embarrassing and the crickets I got for my dragon died in 48 hours She didn't care and wasn't trying to help. You definitely won't see me here again.
-
February 2019 by Greg N.
Come on Pet Supermarket! What's going on?! Your fish section is TERRIBLE! Poor selection, dirty tanks, dead fish! I have to go out to the burbs to other locations to find a good selection. You had brought in a really good manager from Florida and things seem to have improved but now I no longer see him and everything has gone down hill again. Please do something before you lose my business for good!
-
October 2018 by Will P.
seems like they're *always* out of the treats I want (soft-baked chicken milk bone, made in Buffalo NY btw) but I gotta say the staff here are usually so friendly and helpful. very convenient indeed.
-
October 2018 by Jerry M.
Always pleasant and helpful. Great customer loyalty program with substantial savings.
