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August 2024 by khiar floyd
Do not use them at all, amazon should start delivering mail and all other packages!! Your AI bot is horrible and couldn’t help me at all.
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April 2024 by Antoinette Scott
They don’t answer the phone when you call.
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April 2024 by Fran Thomas
I'm new to the neighborhood. Visit this location twice. West End Branch needs shutting down! Sadly....Never in all my 40 +years of living in Atlanta have I experienced poor horrible Postal Service like I have these last few months. They both open & close when they get ready! Literally just pulled up at 2:46pm & the "CLOSE" sign is on the door! Not too mention. I'm still unable to track a letter I personally mailed from this exact location 3 wks ago. Please shut these locations down & bring in UPS or Fed Ex to get the job done because the poor customer service is past ridiculous ? Pay your employees, Hire knowledgeable working employees or just leave all together!
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April 2024 by SHARON DUNNE
These people ate the worst ever miserable azzez My complex had lock changed on mailboxes. Nothing was wrong with my lock. I never got mailed stolen they changed the lock no key and now want to change the lock again and charge me 30 dollars. The Post Office are bullies making money off folks that don't have money. This is ridiculous. Last week, I spoke to an Issac lazy, zero customer service phone playing music while I'm talking to him, and today, an older lady not listening to Nothing I had to say just wanted the money. This is not fair at all.
THE POST OFFICE IS FULL WITH BULLIES AND TAKE MONEY FROM PEOPLE ALL THE TIME. see pic where they fixed it and changed the lock and left no key
WTH? Today is Saturday, and their schedule said to open until 1 o'clock they closed. SMDH, I can't with the Post Office. There is no schedule on the door to let you know what their schedule is. People can't even get to their mailboxes. Just closed the dang place or get a staff that wants to work. A carrier came in older women very sweet and got the front opened.
Ms Jennifer was great was short staffed the norm with the Post Office. SMDH
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April 2024 by Nicole Sullivan
Do not go here if you have important packages to shipped .they will never be shipped
I shipped 3 large boxes and only 1 left the building . I paid $300 and USPS cannot find my boxes . I believe the boxes and contents were stolen . They are huge and nobody can find them . They were not even scanned .I have to wait 15 days to file a claim .this is the worst customer service and experience I ever had with USPS and I will make sure someone is held accountable .I believe this is the reason the bad service continues because nobody has taken it all the way to the top ! They insurance cannot replace the items . It’s sad and unacceptable but it’s Atlanta !
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February 2024 by Jennifer Graham
The counter workers and my delivery driver are very pleasant and provide good service. But, I have no idea what happens to my packages once I drop them off at this location. It should not take more than a week for a first class envelope to make it to Marietta from SW. What are we paying for? It seems to be a chronic issue with mailing anything from this location. It has sometimes taken weeks for priority packages to show up in another state. So why ask customers to pay extra for expedited service that is so slow, I could have walked my packages to their destinations?
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February 2024 by Rhonda Johnson
Was able to get in and drop package and get out within 5 mins.
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January 2024 by Wykelia Pitts
Every year around Christmas these so call post worker continues steal from people who work hard for what they want like they do and the government need too crack down on them too the are hiring thieves too work for them this just a occupation for them it don’t creative who they are as people I’m tried of them stealing my mail from me b*****
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August 2023 by erika brown
Terrible!
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August 2023 by J C
Pitiful management in this Post Office. They make their own hours of operation. Open late at the beginning of day, closed for lunch, close 1 hour early, closed because "computer system is down" and the list goes on.... Who overseas this branch in the upper level???
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June 2023 by KMTERRY PM
Terrible location! I've rented a P.O. box there probably 20 years..They are supposed to have the outside lobby (where boxes are located) open by 6:30am..most times I go by at 7:30am, door is locked..Unacceptable!!
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May 2023 by David S.
Place sucks. They all need to be fired. They will withhold your package for no reason other then they don't feel like doing their job. I moved to the area they service 3 years ago, and it's been nothing but issues on a monthly basis I don't care how old any of the employees are ...they have repeatedly failed at their jobs, and because they are government employees, they are allowed to keep being complete and utter failures.
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March 2023 by Ultraviolettea ness
Btwn this location and the West end location, southwest Atlanta truly is being underserved. No self help kiosk. Closes at 1230 for lunch
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March 2023 by CESAR ORTIZ
good luck having them scan your package..... lost a $400 return!!!
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March 2023 by Takeya McCarthy
At this point close the branch completely if the system is down or they’re going to be closed early, even on a week day.
