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August 2024 by B Jones
Open as posted , quick, easy, seamless
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August 2024 by Tashar Muhammad
Great service, very helpful and friendly staff
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July 2024 by A Cap
Staff was friendly and efficient. Didn't have to wait.
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July 2024 by GMark Cole
Have used them often. They’ve always been helpful and professional, even when there are more customers than the space is built for. They also efficiently spend the time needed to do what the current customer needs.
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July 2024 by Vadim Dmitriev
Summary: The service at the Chamblee UPS was unsatisfactory due to unclear instructions and a lack of assistance from the employee Becky, resulting in unexpectedly high shipping costs.
Detailed Review:
I recently visited the UPS location in Chamblee to send a couple of documents, including my passport. I had several questions because the instructions were unclear. Becky, the employee who assisted me, was unable to provide the help I needed. After explaining my situation, I decided to send the documents with a return label from the embassy.
Becky asked if I valued my passport at more than $100, and I said no, hoping to choose the cheapest shipping option. She quoted me $40, and when I inquired about a cheaper method, she turned the monitor towards me, but I couldn’t understand what I saw. I agreed, and later over the phone, she confirmed that I didn’t refuse any options, which added to the confusion.
Ultimately, the total cost with return shipping was $82, which is very expensive for me. Before paying, I asked again if there was a cheaper option, but she didn’t respond. My American friend later explained that this price was for 2-day air shipping. I specifically requested the cheapest option since I’m a refugee and not yet a permanent resident, and it’s challenging for me to find a well-paying job.
This experience was very frustrating and financially burdensome due to the lack of clear communication and support from the staff.
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July 2024 by Chowdhury Sunny
0 star.
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July 2024 by Anita Dorsey
I'm always greeted with friendly and helpful service, my packages get to their destination on time and sometimes early. My wait time is short which is definitely a plus.
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June 2024 by Anthony Jackson
This UPS store is great! I have been coming here for years. Becci has always helped me with my packing and shipping needs. The owner Rupel is always friendly and willing to help out. This store and her other store off of Lavista are the only UPS stores I go to.
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June 2024 by Bethel Abate
My experience at the UPS Store for returning an Amazon item was fantastic. The staff was friendly, and the process was quick and efficient. Highly recommend!
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May 2024 by Derrell Bullock
Quickness
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May 2024 by Tyrone Roberts
Good service
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April 2024 by Edwin Ayala
DONT BRING ALOT OF PACKAGES HERE!!! I sold a couple of things online and made maybe like 20 small packages already with labels, and that white lady had the biggest fit of her life. She said that she could not handle it and that the store was too small for my packages. She is OUT OF HER MIND it’s the UPS Store. Fire that lady tomorrow. She probably just wants a stimulus check or unemployment so she doesn’t have to work.
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February 2024 by Marilyn Teague
Every time I go there I am greeted with friendly helpful staff. They offer suggestions on safe packaging, design, graphics and Amazon returns. Computer use available but no WiFi.
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February 2024 by Alyssa Thomas
I received great customer service, but charging for tape is ridiculous to me. Must be a new company policy to get more money out of customers.
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January 2024 by A T
I received great customer service, but charging for tape is ridiculous to me. Must be a new company policy to get more money out of customers.
