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July 2024 by Ms Harris
They’re always friendly and my needs taken care of quickly
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March 2024 by Patrick Agahigian
Do not use this location, they operate a scam here. I had a package shipped here and after paying shipping and handling they charged me a $10 ‘fee’ for pickup. When I asked the clerk where this was published he said that “the owner says we have to.”I asked for documentation and another clerk said “pay it or we’ll send it back.”UPS needs to investigate this location, it’s totally a scam for the ‘owner’ or his staff to line their pockets.
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December 2022 by Ryan McCavitt
Maurice was super helpful, found the perfect shipping box for my last-minute 2nd-Day Air order
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November 2022 by Michelle K.
This store is a reminder of why I usually use FedEx. Last pick-up time posted online is 6:30pm. I arrived at 6:07 and they had already done the pick-up. 4 people working there who were doing nothing, including a manager, all stared at me with no apologies or attempt to help me figure out an alternative solution. Just blank stares like they did nothing wrong. I'm a bit shocked the manager was so apathetic. I could have found another location or even a fedex to ship my items, which were a last minute work emergency. Now they won't arrive for an event.
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August 2022 by Gail F.
Once again the folks at this UPS store can't be any friendlier or more helpful. I usually go in needing more guidance than most and they ALWAYS go above and beyond. For the woman doling out the unnecessary ignorance and stink eye, shame on you!! Not sure how the employees put up with such rudeness from so many!!
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August 2022 by Betty Jo L. Currie
Friendly helpful and fast
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July 2022 by Jeff Garris
Please don't do business here unless you have no choice. The staff do their best to be friendly, however service and the franchise owner really make this place suffer. I've been a box holder here for 6+ years and typically come in 2-4 times weekly, so I believe I would qualify as a faithful customer. There have been occasional issues such as packages that USPS proved were delivered, but were never provided to me. After much debate with the owner - no resolution provided. Packages I sent that were returned undelivered as there was no label - yet no credit given to me when I re-shipped. This week I asked the owner for an accommodation on certifying a document for my wife, who is bedridden recovering from surgery on a broken ankle. He refused (somewhat understandable) unless he could actually "see" her. With much discomfort, we bundled her in to our car and returned to the store. He then insisted she re-sign the document in his presence. As a former bank compliance officer, she tried explaining that the State would not accept a double signed form. Essentially he was acting as a complete j**** which my very ill wife told him in no uncertain terms. He then turned his back and walked off with no explanation or conversation. I called after him repeatedly with him ignoring me. I followed him back in to the store, where he went in the back and would not speak to me. Consequently I tossed my box key on the counter, told the staff to cancel my box and refund as much of my recent renewal as might apply, and I walked out. I have no doubt there will be no refund.We then went 100 yards to the nearby Wells Fargo, where a customer service rep came out to the car and handled everything in 3 minutes, pleasantly and without a fee. THAT is customer service.Please, avoid this UPS store or be warned!
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January 2022 by Matthew Strickland
Friendly staff, been several times and all equally helpful.
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November 2021 by Malana B. Jayde
I stopped by to open a mailbox for my business. Summer exceeded my expectations. She was thorough, friendly and provided me with the information to be successful. I was even offered a free month due to a special they were running. Kudos!
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November 2021 by paradigm shifting
No customer service.
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October 2021 by Tania qurban tania
My nephew
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September 2021 by Shelly-Ann Myers Wright
Very helpful and professional
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August 2021 by AmyFrust N (Amyfrust)
Good service today
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December 2020 by Destiny M.
The workers act remedial then go to the back of the store and talk about the customer as if it's the customers fault that they're confused and the guy I'm assuming is the manager is very rude.
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August 2020 by AmyFrust N
Good service today
