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December 2023 by Shannon Watkins
They got some interesting stuff. Everything I've gotten has worked somewhat.
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December 2023 by Henry Le
Expensive services not good bad quality
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July 2023 by Su Su Lai Yi
Very nice ?
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November 2022 by Adrian Bermudez
This isn’t an actual TUMI store, it’s a Touro luggage store that sells some TUMI stuff.
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November 2022 by Natasha Holmes
Wonderful!!! Outstanding?????
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December 2021 by Kathryn L.
I needed a Gift Card & Kierra was transparent enough with the price point of the merchandise - specifically a backpack & to offer a suggested amount. I figure meeting someone halfway towards something they've been eyeing works for the both of us. Luggage, Briefcases, Fragrances, Accessories (some electronic) & more from over 32 collections. The sales are a slight decrease in price. However, prices vary from $150 up to $1800. Great customer service. The store is very clean & sanitized. Good Warranty. Registered your product (bags) with the unique 20-digit registration number on the metal plate. Historical Fact: Founded in 1975 by Charlie Clifford post-Peace Corps in Peru, & named after a Peruvian tumi ceremonial knife used for sacrifices.
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August 2021 by Genia G.
The representative named Laurie had no idea of what she was doing on the computer when ringing me up. She had to redo my order twice and kept asking the other associate what "astricks mean" on the screen. Thank you Set/David for being so patient with her. I also told her of my upcoming travels for the weekend and was assured that UPS would deliver to my apartment the following week. I told her this was great since I wasn't coming home until Wednesday that week. OF COURSE the package is delivered on Saturday, the same day that I flew out of the state for business. I'm new to ATL and have absolutely no one who can get my $1000+ package from sitting in front of my door for the next 5 days. UPS did not require a signature for such an expensive package. When I called to ask about options since TUMI corporate is closed on the weekends, Laurie decided to ask me "why I had it shipped there", as if it was my fault for having a packaged shipped to my home. No other option was given to me after Laurie was told I would be traveling and I was assured of a delivery date of next week. Then when I explain this very thing to her she says "let me stop you right there" and proceeds to say UPS shipping is not a TUMI problem. Understood, but in what customer service world would you EVER cut off a customer, tell them it was basically their fault for having the product shipped in the first place, and NOT ONCE at least say "apologies for the inconvenience". Then this woman HUNG UP THE PHONE while I was mid sentence. I'm absolutely livid at Laurie's choice of words and her inability to de-escalate the problem when she knew the customer was already upset. I hope for that stores sake that she is not a manager, because she is the wrong person to ever lead anyone. I spent nearly 3k in that store, and had plans to come back to complete my international luggage ensemble. Instead I won't be returning and will be telling my entire network to not waste their time at this establishment.
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February 2020 by Levon Wright
I lost the luggage I bought here to lmao good luggage
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August 2019 by Rodrigo T.
We're big time Tumi consumers. Well, my husband is, but i do own a few pieces here and there. But he's all about this brand. That being said, this shop was weirdly unattentive. We walked in and two of the associates were not super interested in our presence. Probably because we're not dressed bougie enough. Maybe it's our skin color. I don't know,, times are sensitive now a days. Specially when you walk in and they were just speaking to a customer that's light skinned and they were all smiles and sunshine. But who know's right? Never have i had such rude treatment. None of the simulated pleasantries were ever sent our way either. "No welcome to Tumi!! How are you guys?? Let us know if we can help you?" They just kept on their business like my husband and i was just an afterthought. Anyways, thanks for treating us with respect and warm welcomes. We definitely know we would be treated if we would ever come back to this store. Thank you so much for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!!
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August 2019 by Randy Dillow
Carried my bags in to this location to be monogrammed and was told they were understaffed and couldn't do it. Basically said go to another store. Horrible service and not the expectation of tumi brand.
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September 2017 by Nathan Davison
I love Tumi and all of their products but the sales reps in this store were pushy. I don't personally like being guided through a store and told what to look at but I was asked 4 separate times if I needed help and I'm not sure if he was trying to be nice or wanted me to leave. I ended up getting a few things. I just don't like being hovered around is all. Just take it into consideration
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September 2017 by Gareth Genner
High quality modern luggage with a lifetime guarantee
