-
October 2023 by Joy Lincke
This lender is terrible. I have been trying to make extra payments to pay down the principal and they continue to put the payments towards interest and stop my automatic monthly payments without my authorization. I have tried to make extra payments towards principal on multiple occasions and they continue to thwart every attempt with no explanation. They cheat their customers in a way that it is impossible to to make additional payments towards the principal. The only customer service I can contact is CENLAR and they are only a servicer, and no authority or even any manners.
-
March 2023 by Judy Brown
Does unsolicited scam calling to try to drum up business
-
January 2023 by Eric Hibbard
Same story as others who have reviewed.Symmetry may be great, but as a customer we would never know that. Cenlar is the servicing agency and my wife and I spent months trying to remove an unfounded freeze of our account to no avail.My original mortgage lender got involved and even with his supposed "inside contact" we still, after weeks had no access to the HELOC that we paid to have access to. We finally after 2.5 months chose to just close the account in order to avoid more servicing fees.Fees for an account with funds that are not accessible...that seems criminal to me. Hope this company reaps what they sew.DO NOT WASTE YOUR TIME WITH THESE JOKERS.
-
November 2022 by Adam Trautenberg
While this bank might be nice, they use CENLAR to manage their HELOCs. CENLAR has proven to be incredibly irresponsible with my loan. I have tried to reach out to them for months to deal with an issue and they are over charging me left and right. They cannot figure out how to manage accounts, you cannot talk to anyone who has any clue what is going on and they refuse to acknowledge that they are not being helpful, all while sending threatening letters. If possible avoid this institution.
-
November 2021 by Mike Schoonover
My team has worked with Jeffrey Thomas who is extremely helpful throughout the HELOC process. His team responds in a timely manner. So far we are extremely happy using Symmetry Lending for our HELOC needs. If you are looking for a great partner in the HELOC space reach out.
