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January 2024 by Ahmad Alghamdi
I stayed here for two days and my stay was decent, I wouldn’t call it PERFECT. The room was spacious, internet was good. However, the room wasn’t equipped with any drinkable water. Also, the cleaning service seems like it doesn’t exist. They never cleaned my room. In addition, the deposit was kinda high, 150$! pff.. that’s ovvveer. Not to mention that I still haven’t received it until now(left 10 days ago). Nonetheless, my overall stay was good and the receptionist was so kind, guiding, and helpful!I hope they just lower the deposit a little bit, send it back to the customers faster, and equip the rooms with water bottles.
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December 2023 by Tasha Paul
The first time I stayed at this location August 2023, it was not good. The location is great and parking is affordable at 22.00 per day. First problem was the front desk person was rude. I presented my legal tax exempt ID plus driver's license. He finally allowed me to use it after waiting 15 minutes or so. He put me in a room that had not been cleaned at all. However the bed had fresh clean sheets and blanket.The carpet was sticky and disgusting. None of the surfaces had been cleaned.I called the front desk to ask if someone could come and clean the room . They never came. Next day I informed the front desk person about no one cleaning my room. She moved me to a different room. The pool was out of order and the washer was broke so I couldn't wash anything there. I recently book with Sonesta again for one night in November. Same issue with my legal tribal tax exemption. Except this time, Gregg, working the front desk accused me of being a scammer. Now I have corporate involved and a lawyer. Also I informed Gregg that the phone in my room didn't work. He informed me none of the phones worked in the rooms. That is very suspect. I will never stay here again. I'll gladly pay more for parking somewhere else where I'm not treated like a criminal,the rooms are clean and have working phones in the rooms.
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November 2023 by Ray Yescas
Did not have the quality or service we've had at other Sonesta hotels. For example: lack of full size towels, lack of included breakfast and there was a fight on our floor at 1am.Rooms: Room was ok-ish. The main issue was the bathroom felt unfinished, with a small area for the shower and more than three thirds of the space for a single toilet and nothing else but a towel rack. This was paired with awkwardly small towels. We're not sure if they forgot real size towels or what. The shower had those dispensers for shampoo, shower gel and conditioner. The conditioner one was blocked by dry residue.Safety: There was afight at around 1am on our floor.Food & drinks: Our stay should've had breakfast included and all we got was a "not today"
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November 2023 by Nichelle Hopson
My family and I visited Atlanta and stayed at Sonesta hotel for 1 night. Check-in was quick and Shay was a joy to work with. The location was great in Midtown and the price was reasonable. We found out late our TV wasn’t connected for cable. Michelle was very helpful in changing our room. The A/C air flow could have been better but we managed. If in Atlanta we would consider staying her again for convenience.
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November 2023 by Ronald B.
I arrived at Sonesta later in the evening after searching for a location that met my primary goals of being safe, proximity of the stores and services immediately surrouning it, and customer service of the staff because it always carries over into the cleanliness of the facility. The young lady working the desk (Shae) was very helpful and made my check-in process a breeze, she provided me her best reccomendations and infomration on the food locations immediately around the location, offered my options on floor of my choice for my room selection and even provided me information on the events within the city that night and the rest of the weekend, she alone made staying here feel safe and like home which refreshing and a comfort when travelling alone as I was. The beds were super comfortable and the oversized lounging couch that folds out into a sofa-bed gave me an in-suite feel though it was just a standard hotel room. The locations is right next to the interstate and in great proximity to the major attractions (world of coke, aquarium, NFL/MLS stadium and more) thank you Shae and Sonesta for a great stay!
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October 2023 by Eddie
Ideal location for me, at the time. And the hotel is very nice... The breakfast is not complementary, which was inconvenient for me. $22 for parking.. it feels to me like they are looking for local guests with this policy. And I don't think this is a good idea. Otherwise, nice hotel, staff was friendly and professional. Nice view, I was on the 8th floor. I would stay here again if I could reconcile the expense against the convenience of the location.Walkability: Easily walkable to many restaurants. Oh, and there is attentive security on property. This is a plus.
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September 2023 by Joyce Wang
Leroy helped me so much every morning! I’ve been asking him for printing, food, and hot water, he has such professional service and good customer service skills I’m so grateful he’s here!
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September 2023 by Ver-Lyssa Timms
We used Sonesta select for the lodging option for our family reunion. Leading up to our stay Sonesta sales department was extremely helpful, responsive and accommodating.The service that we received during our stay was pretty good. No complaints. However, the rooms were not the best. My room had covers with blood spots. We also saw ants in our room. Other family members had rooms with unpleasant smells. The hotel staff/manager accommodated once we notified them of the issues.Overall, the hotel service and location are ideal. But, cleanliness of the hotel is an extreme downfall. I will not stay here again. It might be okay for someone staying one night. But , for a weekend, nope wouldn't do it.Nearby activities: Coca Cola, aquarium, civil rights museum
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September 2023 by Yousaf Ejaz
I came with a huge group from the UK from the dates (12th August-26th August) and it being the first visit to America for most of us we was excited. The staff in the hotel was very friendly I only managed to get the name of one of the employees I believe her name was Nicole was very kind to us during the breakfast service and accommodated us nicely and everyone in the front desk was very sweet to us too.
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August 2023 by ian tyner
It's location is its best attribute. We had to exchange our towels ourselves of which was a limit of 1 per person. The whole place had a just washed urinal smell.
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August 2023 by DeShea Sandles
Hotel met my needs for the night. My room was comfortable, quiet, and clean. The hotel is a little dated in parts and could use new carpets in elevators and hallways. My check-in was smooth. However, I'd recommend informing customers of 125$ hold for incidentals and 22$ parking fee and asking (rather than expecting it to be okay) prior to making the payment. It was said as I was sliding my card for what I thought was the agreed upon room rate not 147$ more than that. The entrance is a little tricky so be prepared to circle the block if you don't pull in the out gate on the first attempt. Beyond that my overall stay was satisfactory. Leroy was very pleasant and helpful during check-out and has such a positive demeanor. I appreciated his kindness.
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August 2023 by Summer Puleo
This hotel was right by our venue and we were so excited to have a hotel in walking distance. We picked it for that, the pool, and the breakfast. Come to find out after check in, that the pool was closed (needed an inspection), there was no one on staff the next day for breakfast and there was another guest in our room that night. The location is the only thing that I liked about this place. Next time, I will be staying somewhere else and paying for parking....because we also had to pay for parking at the hotel.
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August 2023 by Kevin Martini
If you want your deposit back go somewhere else. I went back in May. Still waiting for them to give me back my deposit. I've called numerous times asking for them to send me proof only to be told "we will soon". But they had no problem sending me proof that they sent me back the pet fee. You never get your room cleaned during your stay even if you put your name on the list for Cleaning and you have to practically beg for towels. If I do not see my direct deposit soon I will be taking you to small claims court because this is ridiculous.
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August 2023 by Jabril C
My recent stay at Sonesta Select Hotel was an unacceptable experience. The first room we checked into had water-soaked carpets, forcing us to relocate late at night. The experience was annoying and stressful. Adding to the misery, the duvet smelled of mildew, and we found ants crawling on the counter. I can't fathom how the hotel management believes that infestations are acceptable in any capacity, let alone in the rooms they offer to paying customers. Ants are a clear indication of poor maintenance and a blatant disregard for hygiene. The hotel's lack of cleanliness and competence left us questioning their commitment to guest satisfaction. I strongly advise potential guests to steer clear of this hotel until they can prove they have taken drastic measures to rectify these glaring issues.
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July 2023 by Kendon Austin
Great amenities. Great location. Quiet and peaceful atmosphere right in the heart of Atlanta. They have ample parking, at a fee of course. A definite place I plan to revisit when I'm back home in Atlanta.
