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August 2022 by The Carter Team - Virtual Properties Reality
Wendy is amazing. She takes excellent care of our clients. She is prompt, responsive and detailed oriented. She is highly recommended by The Carter Team @ Your Home Sold Guaranteed Realty!
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August 2022 by Reed McDonough
Absolutely awesome. Super helpful and smooth process
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April 2022 by April Fortune
Casey Caplin was exceptional. He maintained open communication with me and with our clients, and made sure all parties to the transaction were in the loop at all times. We had a situation that altered the funding program, but Casey made sure nothing fell through the cracks. I was very pleased with working with Casey and Silverton Mortgage.
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March 2022 by Christina Tidwell
Dawn Miller is excellent at her communication skills, she supplied me with updates on a regular basis and was always available for questions when needed. She is the best in the business and has never let me down!
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January 2022 by Brittanny W.
HORRIBLE! Ran my credit and then didn't hear from them after leaving NUMEROUS messages and emails for a MONTH. No one called me back about the home loan I applied for. Yet I got a letter in the mail stating that I applied and they were waiting to hear from me. What a joke. I spoke with someone right after I applied and that was it. So UNPROFESSIONAL! I'm working on getting that inquiry off of my credit now because it was pointless with this unresponsive mortgage company. Please do your research.
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January 2022 by The Carter Team - Your Home Sold Guaranteed Realty
Wendy is amazing. She takes excellent care of our clients. She is prompt, responsive and detailed oriented. She is highly recommended by The Carter Team @ Your Home Sold Guaranteed Realty!
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January 2022 by Vincent Myrick
Wendy Wenz was amazing help!! I was a nervous wreck through the entire home buying process. Wendy was always calm, kind, and reassuring. She never got ill or cross when I was upset or worried. - Mrs. Myrick
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December 2021 by Ken Austin
If you are reading this review, it's fair to assume you are considering using this mortgage company . Do yourself the a favor....use another company! This will save you time and money. Communication is very poor. They don't follow-up on anything. I found myself reaching out to them several times to get next steps and/or status checks on my loan process. Further, 80% of the messages I left on voicemail were responded to via \\\"one liner\\\" emails. I can go on on on about my recent experience(11/30/2021)...The brief phone conversations held seemed as though they talk at you and not with you. And Oh Yeah.... There fees are ridiculous! especially....especially considering the the substandard service. And....and not to mention at the closing, They sent 4(four) different \\\"closing Disclosures\\\". Not one of them reflected what was sent to me to review prior to the closing. I am strongly considering filing a GRIENVANCE. STAY TUNED.....
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December 2021 by Im Reedym
Absolutely awesome. Super helpful and smooth process
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November 2021 by Lin Herring
The whole Silverton Mortgage team I worked with to get my loan completed did a great job. If you need a loan officer please contact Casey Caplin in Huntsville, Alabama or Jamar Milsap for Tennessee they will give 110% in helping their clients with the loan process of purchasing a home. Effective communicators and always available to answer any questions or concerns.
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September 2021 by Mahogany Bous
Ask for Sharon Mason she is the best mortgage professional in the industry!!! She goes above snd beyond and keeps her word !!! I will refer everyone to her !!!! You will love working with her !!!
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September 2021 by Ruby Brand
I give Sharon Mason with Silverton Mortgage 5 stars. Her level of professionalism is unmatched. I love that she answers her phone and respond. You don't have to go to bed wondering what's going on with this loan. She kept me well informed with the truth all the way to the closing table. I highly recommend her for your business.
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April 2021 by Zulan B.
This company is racist! Sought out their services and was treated HORRIBLY by Tracey Donnan. During her discovery questions she asked about income and future income. I let her know that I would continue to receive child support when my son goes to college in the next two years. Knowing she was speaking to a black woman she proceeded to tell me my son would not go to college. When I told her yes he WILL indeed be going to college she argued back and forth with me to explain that I did not know that. I'm sure that conversation would not have been had with a Caucasian woman! Taking my 810 score and my 20 year banking history to Wellsfargo Mortgage department.
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March 2021 by Paul F.
If I could give a "0" rating I would! Don't waist your time! I started a loan with Silverton on Jan 13th 2021. I was told the they could do a loan for my husband and I (we are self employed). We had the appraisal fairly quickly and then it was crickets for weeks. We were supposed to close March 1st. Fast forward to March 9th, 2021 after I reached out to them yet again, I was told the loan was in underwriting still and that they needed filed 2020 corporate returns or audited P/L for 2020. To have our P/L audited would have cost 3 to 4 thousand dollars! I spoke I spoke with both the loan sales man and the loan processor and told them that our 2020 returns would not be filed until the state of CA decided what they were going to do regarding taxation of the PPP. I was assured that everything was still looking good and that the probability of closing the loan was very good. Well, they neglected to tell their manager about the non filing of 2020 returns. That was a deal breaker for the underwriters. The manager Mike was unable to offer any solutions. Super frustrating experience!
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January 2021 by Geoff R.
Our loan process with Silverton was awful. They sent me someone else's info twice, then accused me of not filing my taxes last year. After telling them they must've had the wrong number or a misspelling somewhere they started arguing with my wife. We provided proof 4 different ways, yet today, a day before closing, they are still wanting further proof.... 100% do not recommend.
