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June 2024 by Jessy Kstro
I try 5 different lipsticks that i like and don't have any tooo bad sephora
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May 2024 by Sally Park
Ive never had a bad experience at any of the other locations (Avalon, Mall of GA, Kennesaw, etc.), but im writing this review out of frustration. Every time I come to this cumberland location, there are two employees who are hostile, condescending, and they just look like they cannot be bothered to do a simple exchange. I had a product leak in a packaging issue from an online order, so I came here to return and exchange for a new one, and her attitude was the absolute worst. I try my best to understand that people do have bad days because, after all, we are all human, but she was just incredibly rude and tried to blame me for the packaging issue. I wish I got her name, it was too long to remember, started with a J. Another time, the same girl straight up ignored me when I asked about a product, rolled her eyes, and walked away.
I will just go ahead and make the drive to Kennesaw because this location is unacceptable.
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April 2024 by Brenda Perez
Love it people are so nice here.
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April 2024 by Daphne Valcin
I went from not knowing where to start with my makeup purchasing and regimen to being able to fully do my makeup with a wonderful professional look through having Iris help me yesterday at Sephora! Every staff member there was helpful and glad to help, though Iris was one of the first people I interacted with at the store.
I am just beginning to do my makeup thoroughly, and Iris listened to understand what kind of look I was looking for, helped me learn which makeup essentials I needed, and patiently guided me through trying out different kinds of makeup until we found what I was looking for. She even helped me to find the clean, organic products I was looking for! Today, I was able to do my makeup with no problem, and it looks great, thanks to Iris! A huge shout out to every staff member there yesterday, doing great work for your customers!
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April 2024 by lucinda shelton
Go find this amazing lady!! She is super awesome with the best customer service ever!! Everyone at this store takes excellent pride and care in helping their customers ? ? ?
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January 2024 by Shanice Lang
This Sephora is well stocked and the representative on the floor are very helpful
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January 2024 by yolly yolly
Good service
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December 2023 by sydney m.
worst customer service experience ever. Employee asked me if I was ready, she helped me with picking out my last item. Told me to use her to checkout as the registers were already shut down for the day. I went to check out with her (2 min later at most) and another employee told me they were closed. I repeated what the first employee told me to do and the lady asked her if that's what she said and she bold face said NO and walked away. The second employee checked me out with an attitude and asked someone else "can y'all let her out" to which the employees said no. I could have been rude but, but decided to leave a sweet review for her instead. Be blessed.
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November 2023 by Ashley Leach
Had a great experience with Milan (I hope I didn’t spell that wrong lol). She helped me choose a foundation, concealer, blush, and powder. She was very attentive and made sure everything matched my skin tone. I will definitely be back for more recommendations.
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September 2023 by brooke walker
Iris was amazing great customer service. I can count how many times team members have come up to me to ask if I needed help and I have been a customer for years! Extremely helpful. Thank you girl!
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September 2023 by Branden D
I'm guessing they're very sexist or have something against straight black men. Went in to make a purchase and no one even acknowledged my presence. Walked by a group of 3 ladies at the door as I was leaving but no one said a thing to me. Yet when a couple of black women walked in they were promptly greeted and asked if they needed help. So I'm not spending my money where I'm not liked
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September 2023 by T Kir
You have to ask yourself if the people who work there no longer have any nose hair or sense of smell. If you have allergies…You might want to skip this one! I’ve been in two different Sephora stores in two different states in the past week. The store in Atlanta was busy. I was completely ignored while I was doing everything I could do to stop my nose and eyes from running. No one said a word, like “someone will be with you shortly.” I wasn’t familiar with this store’s layout so it took me a minute to find what I was looking for, and while I was rooting through the bottles of foundation, I came to an enlightened conclusion. Going forward, I’ll just order online.
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August 2023 by DuluthD D.
First time here. The customer service is amazing! I immediately felt welcomed and loved the experience. The VARIETY of shades is INCREDIBLE! A blonde-haired gentleman did a computerized skin match on me. It was FABULOUS!
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July 2023 by Imani Sanganza
Becca needs to work on her customer service skills. Very rude
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July 2023 by Lyons Den
I visited this Cumberland mall location to test some new perfumes I’m interested in purchasing. I was surprised to see that over half of the testers were completely empty. Like not a drop of perfume. The sales associates were nice, but why keep asking me if I need help finding anything if you don’t have any testers available? This entire mall is going downhill, but Sephora is usually top notch. Not anymore.
