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January 2024 by Kiah W.
I recently visited SculptHouse Pilates Studio through ClassPass, a studio I've frequented for a while on my own and purchased workout clothing from, but today's experience left much to be desired. Arriving for a class on Friday at 12 p.m., I encountered significant parking issues, circling the establishment for a frustrating 10 minutes before finding a spot. I promptly called at 12:05 p.m. to alert the studio of my situation, but was met with a strict response from Anesa, the manager, stating I needed to arrive by 12:10 or wait for the second half of class. Despite my efforts, I arrived at 12:11 and was denied entry, even though the class wasn't at full capacity. Attempting to salvage the situation, I inquired if I could at least use the treadmills, but was met with a curt refusal. My discomfort escalated when I was reprimanded by Sophie, a store associate, for simply standing in the boutique area and looking through the glass door. She stated that I wasn't allowed to stand there or look at the class due to policy and making the class uncomfortable. When I questioned this policy, she provided no explanation and walked away. The situation deteriorated further when Anesa attempted to address the issue as the manager, only to be interrupted by Sophie. When I tried to clarify that I was speaking with the manager, Anesa's attempt to reprimand me saying "I spoke over her" after being interrupted by the sales associate was uncalled for and unprofessional. This entire ordeal left me feeling discriminated against and unwelcome in a space where I've been a paying customer for some time. Whether this unpleasant experience was a result of the day I chose to attend or the staff present remains unclear, but it has undoubtedly tarnished my perception of the studio. Overall, my visit to SculptHouse Pilates Studio was marred by poor communication, lack of flexibility, and an unwelcoming atmosphere. As a loyal customer, I hope the studio takes steps to address these issues and ensure a more positive experience for all patrons in the future. UPDATE - Shortly after posting my review, I received a call from Katherine Mason, the owner of Sculpthouse. She apologized for her front desk staff's handling of the situation and assured me that there would be follow-up conversations and training. I appreciate her proactive approach and commitment to improving the customer experience. Katherine's passion for her business is evident, and I'm optimistic that these conversations will lead to positive changes for future patrons.
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January 2024 by Lauren Galioto
If you’re looking for a new workout studio in Buckhead, Sculpthouse is it!. After a few months of looking I landed here and I absolutely love it. Everyone is so nice and welcoming, which is so nice as a beginner.
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January 2024 by Andrea Tong
Visited this place back in August and absolutely loved it! Such a clean and enriching environment with the loveliest of staff. 10/10 would recommend to anybody wanting to try a fun new workout!
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January 2024 by J Hoffman
I ordered a pair of sneakers from sculpthouse on December 30, 2030. Received a confirmation of the purchase that day at 2:09 pm. Then received another email shortly after same day that my item was getting ready for shipment. Today January 3, 2024 I get a email that my order was canceled. I called to inquire and was told the sneakers were sold out and sometimes that happens. When I made the purchase online it showed the item was available. I guess when purchasing online there's no guarantee the item is in stock.
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January 2024 by Esther Marques
The customer service in the store is so amazing! Super friendly staff who make sure you have all the info you need to have the best experience! I’ll for sure be back and sign up for some of their classes!
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January 2024 by J H.
I ordered a pair of sneakers from sculpthouse on December 30, 2030. Received a confirmation of the purchase that day at 2:09 pm. Then received another email shortly after same day that my item was getting ready for shipment. Today January 3, 2024 I get a email that my order was canceled. I called to inquire and was told the sneakers were sold out and sometimes that happens. When I made the purchase online it showed the item was available. I guess when purchasing online there's no guarantee the item is in stock. Not happy about that.
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December 2023 by Ge Bai
Half-half time on reformer and treadmill. Personally prefer more Pilates time. But Cara is super patient and helpful.
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November 2023 by Zejneb A.
Really bad customer service. Wouldn't let me in after arriving on time but had to locate the place and was 2 minutes late and the class didn't even start.
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September 2023 by Margo
BEWARE. They charged me for a class that they refused to even let me take. When I got to the class , the front desk receptionist said I was required to take a beginners class when it says in writing that it is “suggested” .. not required. And mind you, I wasn’t a beginner either. They really need to work on the front desk girl and staff. Very rude and nasty personality , and as a paying customer , I do not appreciate.
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August 2023 by Nikiya W.
I come here often through ClassPass and I love it! The perfect combination or cardio and Pilates and the instructors are very helpful! Would recommend!
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August 2023 by Ayomide C.
The classes are hit or miss, depending on the instructor, maybe 2 of 10 instructors are actually good. The management is absolutely piss poor. They randomly implement policies like creating a TWELVE (12) hour cancellation restriction i.e. if you cancel within 12 hours of the class start time you lose a credit. Each class credit is $32. So if you sign up for a morning class and wake up sick or have a family emergency or a situation with your children you lose $32. They've trained the girls at the front desk to be particularly rude and unhelpful so they send you to some ridiculous form on their website thats not even for class cancellations and then they never respond. They do this knowing that their clientele consists mostly of working mothers/women with changing schedules. So its intentionally set up to be exploitative. Sculpthouse is not worth it at $32 per class, it is simply mediocre classes and piss poor service at high/luxury pricing they dont even give you towels ! . There are whole monthly gym memberships that cost $32/month. So if you have $32 to spend for a 50min class I'd say your'e better off going to Barrys Bootcamp down the street, they have locations all around the country, free towels and the management is not desperate, money hungry and looking to exploit their clientele. The people there are cheerful, respectful, always helpful to accommodate changes and they aim to provide a luxury workout experience.
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July 2023 by Raiven Butler
SculptHouse Buckhead has it all - Pilates, cardio, and a boutique to shop. What more could a girl ask for! The concept to mix all three was unique and inspiring.Here’s why I love my unlimited membership at SculptHouse:Workout - You get so much out of their 50 minute workouts. Sometimes it’s half cardio, half lagree megaformer or it’s simply all megaformer. The workouts push you to become stronger and they are consistent so you are tapped into the muscles you never knew you had. However, they tend to switch up the workouts to keep it spicy and target different muscles but you get exactly what you pay for, a quality work out.Instructors - The Instructors are welcoming, on point with their directions and they truly pay attention to each person. If you hear your name called out on the mic that’s a great thing. They take the time to focus on each individual AT LEAST once per class and if your form isn’t correct, you’ll learn how to fix it within the same movement. Their playlists are top tier. Better than any class or gym I’ve been to. I typically attend Natalie or Chelsea’s morning class at the Buckhead, Atlanta location. I love their classes!Location - The Buckhead location is clean and welcoming, and the apparel is always stocked! There are just enough treadmills and megaformers to feel as if it’s a semi-private class which is key to achieving perfect form. The app to register for a class is intuitive and if you have any further questions, the staff will answer the phone or even text you. Also, I hope they open more locations.Transformation - I have been exercising for years but my body has completely transformed within less than a month of taking classes here consistently.All in all, I highly recommend!
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July 2023 by Deanna Cook
I like that Sculpthouse offers classes that provide a mix of cardio and pilates. The instructors are friendly and helpful when it comes to correcting form so that you can get the best results from your workout!
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July 2023 by Hannah R.
My favorite workout in Atlanta!!!! The instructors are so helpful. I love the mix of sculpt and cardio. They also have the cutest clothes compared to any other workout studio. 10/10 experience.
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July 2023 by Ginger P.
I would like to take a moment to update my past review. Upon hearing about how things were handled I had the opportunity to speak with Katherine the owner. She took the time to walk me through what was happening offer solutions and we ultimately ended up speaking quite often. I have received my shoes and they are fabulous. I am glad the time was taken. Most times things can be resolved if we just take the time to communicate and that is what Katherine did and worked to make it right. As they say it is not how you start it is how you finish. So with that go get you a pair!
