-
November 2024 by sunny boothe
Matt has been amazing throughout this entire process! I tried to shop locally but Matt offered a larger selection, better pricing and honestly the best customer service anyone could ever expect. It's almost like we've become personal friends over the last few months! Maybe invite him to Thanksgiving!
-
November 2024 by Dfish
I wish we’d had the five-star experience other reviewers mentioned. Initially, I was giving three stars, but after reading the glowing reviews and reading that clearly SR Appliance Depot DOES know how to manage customers, I felt compelled to share our underwhelming experience.
Despite sending photos, FaceTiming, and providing measurements of existing cabinets to our salesperson, critical dimensions were missed. A one-inch cabinet modification over the fridge was an additional sizable unexpected expense. During this process the new fridge was stored in the living room until the adjustment was completed. Then arrangements to move it into place took several more days.
We called SR Appliance regularly for updates, but communication was poor. Promises of delivery “next week” or “pulling it from another order” were never followed up, leaving us to check in repeatedly over a four-month period. We also weren't advised that a gas line relocation, another sizeable expense, and electrical receptacle upgrade, additional service, might be required until they were delivered and could not be properly placed.
Some pros: The salesperson provided a helpful product overview of appliances. The Thermador package was a great value. The appliances are beautiful.
Ultimately, this review reflects the lack of communication we experienced with SR Appliance, an issue that could have been avoided with a little consideration of the customer.
-
October 2024 by Alisa Hamilton
We purchased all of our appliances from this store - induction range/oven, speed oven, steam oven, dishwasher and refrigerator. Do not under any circumstances let them convince you that the Fulgor Milano products are the best out there. THEY ARE AWFUL. I absolutely hate my speed and steam oven. I would replace them today if I could. While they do cook/bake well, they have the worst user interface I have ever experienced. If you live a busy life and don't want to spend time holding down a button or pushing it repeatedly to get from 30 second to 3 minutes when you microwave something, these are NOT FOR YOU. I have had people with advanced degrees try to cook at my house, and even they have a hard time figuring out how to use these machines. It shouldn't take a rocket scientist to figure out how to steam a piece of fish. Also, there's nothing online to help you and their customer service is TERRIBLE. SR has said numerous times that they will send someone to help, but again, they shouldn't have to. When you pay this much for appliances they should be somewhat intuitive to use.
-
October 2024 by Linda Winter
Greg Jones at SR appliance was the greatest help to me during my kitchen remodeling. He identified appliance options based on size, features and price point. I am very happy with my choices!!
Recently I needed to replace a part in my Brava machine. Greg researched it all for me. He even was willing to install it for me! So I brought my Brava machine to the show room and he replaced the part for me! I can’t speak highly enough of the expert help I received!
Kudos to Greg Jones and SR appliance.
-
October 2024 by Janet Z (Crazylovedbsk)
Beautiful display room, really helped me visualize the appliance in my kitchen. I needed to replace my old fridge. Ryan helped me out there. He was so helpful and the fridge works great. I’m looking into the laundry for my next project. Will be back!
-
October 2024 by Andrew Cadan
This is my 3rd time buying an appliance here. Ryan and Stuart are the greatest! Extremely knowledgeable about all of their products and extremely customer service oriented. I recently purchased a new Asko dishwasher and ran into an installation problem that was not their fault. I immediately called them and they were on top of helping figure out the best solution for the installation. Their prices are very competitive and you get the added bonus of getting live people on the phone that know what they are talking about! Would not think of buying appliances anywhere else!!!!!
-
September 2024 by H Myers
Amazing experience with SR Appliance Depot. A huge thank you to our sales professional, Mr. Matt Wright for all your help and knowledge. You made this process so easy of replacing our kitchen appliances. I highly recommend these great people.
-
September 2024 by J P
I've purchased a Fulgor Milano induction cooktop, wine fridge, and built-in SKS refrigerator from SR Appliance. Each time, I was assisted by Matt Wright. He is great to work with and patiently addressed my many questions about the various brands/products. I plan to continue working with Matt when my next appliance needs to be replaced.
-
August 2024 by Sarah Stiver
Wonderful experience! This was my first major appliance purchase (Speed Queen washer /dryer) and I was nervous. I am so glad I purchased through SR Appliance Depot; the entire process was smooth all the way to delivery. And a nice follow up call after a few weeks to see how everything was going! I’ll be using them in the future
-
August 2024 by Courtenay Lee
We had a wonderful experience with Matt and SR Appliance. They were easy to work with and very knowledgeable. Matt helped us find all of our appliances for our kitchen remodel and we are extremely happy with everything we picked. I highly recommend SR Appliance.
-
August 2024 by Scott Anklowitz
The speed oven we got seemed to a lemon. The after sales support wouldn’t replace it and just kept trying to fix it. We called Greg and he immediately got the company to replace the unit. After 6 months of headaches, Greg and team got us up and running in a few weeks. I highly recommend SR Appliance.
-
July 2024 by TRBCWidows Windows
An amazing company. We would never buy appliances from anyone else. We purchased our kitchen appliances when building our house from SR and they were absolutely fabulous to work with. Greg Jones was great, on top of everything & made it a very easy experience. Greg went out of his way to make us satisfied in every way, from storing our appliances because our house was not ready, to having them delivered, to making sure we were completely satisfied. SR and Greg Jones customer service is incredible We definitely recommend them to anyone looking to buy new appliances for any reason!!!
-
July 2024 by Mackenzie Whitney
We purchased our kitchen appliances when renovating our house from SR and they were absolutely fabulous to work with. Greg was great, on top of everything & made it a very easy experience. Definitely recommend them to anyone looking!
-
June 2024 by Lezlie Welty
I love SR Appliance! Greg Jones has helped us replace nearly every kitchen appliance in our house over the years--ice maker, microwave, oven, refrigerator, and a dishwasher. The brands are fantastic, and Greg's expertise is top-notch. He is a delight to work with. He is super helpful in every way, and we have been nothing but pleased with the purchases, installations, and performance of the various appliances. I highly recommend SR Appliance. They will always be my first call for any new appliance we need.
-
April 2024 by Jonathan Drori
I had ordered a cooktop from a big box store and arranged the delivery date to coincide with my remodel. About a week before it came, I got a message that they were not going to be able to deliver it on time. So, I frantically called around to multiple local appliance stores trying to find a place that had the cook top I wanted in stock.
Enter SR appliance. I called and spoke to Greg, he told me they didn’t have it in stock, but he would contact the representative from the manufacturer. I called several other places as well, everyone said they couldn’t get it before at least 2 to 4 weeks, no guarantee. Greg then called me back and said that he was able to work with the manufacturer representative and get one by the end of the week and have it delivered on Monday. I ended up getting it even earlier then promised, on Thursday instead and my remodel plans were saved.
Every interaction I had with anyone from this company, from the sales person to the delivery man, was extremely pleasant. You just don’t see service like this anymore!