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February 2024 by Ivan Campbell
I called this location for a specific medications in stock. Based on the initial conversation the young man has no professionalism and no business answering the phone. When asked about availability he stated both were available. After driving thirty five minutes. I was told I have to wait Forty minutes only to then be told you only had one medication. Horrible experience… Avoid this Publix pharmacy with this particular staff.
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December 2023 by K Lynch
Decent store...pharmacy is pretty bad though. I called to inquire about a specific medicine and the person on the other end of the phone could not have sounded more disinterested in what I was asking about. This is not the first time...they are hiring people who are not trained in basic customer service skills such as carrying on a conversation and understanding what the other person is asking for.
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November 2023 by Nina Khoury
I received my vaccine on October 27 /10:40 am at Publix pharmacy on Lavista rd. In Tucker.I asked and waited to speak to the pharmacist before I singed in because I needed her answer before I commit to receiving the vaccine. I asked her if it’s possible for her to honor my request to put in the medicine in very slowly after she injects the needle. She quickly said of course. That did not happen. She pushed the medicine quickly. She heard my discomfort. She apparently said she will honor my request in order to pacify me. This is wrong & unprofessional.
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October 2022 by Selam Desta
I call they said the prescription can be ready 5 minutes It took me 15 minutes by the time I arrived they said 5 minutes.I wait another 20 minutes why they do not tell the truth
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August 2022 by Janet Lee
Friendly staff, clean, and organized store.
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August 2022 by Jan L
Friendly staff, clean, and organized store.
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March 2021 by Kiran T.
I always enjoy going to Publix. Publix Super Markets is a chain with a wide selection of groceries, plus deli and bakery departments. This is by far the best Publix I have been to in Atlanta. It is all because of the product selection plus exceptional customer service. Very clean and well organized. The staff was friendly and the shelves were well stocked all the time. The aisles are wide and very clean. Checkout was always quick and fast. They accept coupons as well. They carry fresh fruits and delicious Subs. And their chicken is so crunchy and seasoned so well. No matter when you come shopping here there will always be some kind of sale like the Buy 1, Get 1 Free on certain brands. Publix is kind of pricey but their products are so worth it. On Wednesdays all of the Sushi is $5. Just don't wait till the end of the day to get some because it will be picked over or all gone. If you know how much their sushi is then you know this is a good deal. They are located in a shopping plaza with TJ Maxx, Paneera Bread and Party City. Their is plenty of parking but parking can get kind of hectic sometimes because the shopping area is busy all the time. Staff is ready to help and always friendly. Everyone I encountered there, from the bakery, produce and especially the cashiers, were just as nice as can be. Even the customers I interacted with were great to talk to. They sanitize carts before you go in and control amount of people going in due to COVID 19. Highly recommend shopping here.
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March 2021 by Laura W.
I recommend your assistant managers learn the art of customer service. When there are challenges in the store and a loyal customer (me) raise it to them, I would hope they try y to solve the problem or find a solution to resolve in the best interest of the customer (me) versus the flippant response as they walk away - "it's been that way all day"....virtually telling me it's my problem, not hers. Very disappointing! Thankfully the cashier worked with me and offered an apology for the inconvenience. As I told the cashier, your management can take some lessons on customer service from you.
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November 2020 by Jan K.
They need to enforce their policy of requiring face masks. Won't shop there again unless they do. I currently drive to a grocery 30 minutes away because my local Publix says they can't enforce their posted policy.
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October 2020 by Will Guerin
Really wouldn’t recommend trying to get the flu shot here - they are vastly unprepared to give them out with the extra demand and $10 gift cards they are giving out. You will need an appointment despite all the signs that say it’s not necessary. And even when you have an appointment, it won’t be kept. Very understaffed
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October 2020 by Tracy N.
This is by far the best Publix I've been to in Atlanta, and I drive 20 minutes to shop here vs another location much closer to home. It's all because of the product selection plus exceptional customer service. First of all, they carry my favorite pimento cheese by Callie's Hot Biscuits. I've been a big fan of Callie's Hot Biscuits ever since a visit to the original location in Charleston - tried to visit the location here in Virginia Highland a few times, but their hours are so limited that it's been challenging trying to get there when they're open, and I don't want to pay an arm and leg for shipping. They said they started selling frozen biscuits and tubs of pimento cheese at Publix stores, but nobody in the metro Atlanta area seems to have the cheese. Except for this location!! And when I got to the store, manager Abdalla was so incredibly kind in helping me find the product, and not only that, when he heard that I'd driven quite a distance to buy it, he took the time to look the product up in the system to see if he can find it at a store closer to me. And when the system confirmed that none are available, he took time to give me the info that would help me talk to the teams at locations near me, sharing that stores can make special orders on my behalf as long as the product is in the system even if not at that specific location. It's a small luxury to be able to enjoy this cheese, but I really appreciated his philosophy to value every customer and make sure they have what they are looking for, even if it's not dollars directly to his store. That is selfless, and an amazing customer focused approach!!Thanks again and you guys definitely have a hold on my business!!!
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July 2020 by Hilerie
An employee was harassed in your store. She was called a racist word. What do you plan to do about it?
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May 2020 by . ..
The Publix at Lenox Marketplace in Atlanta, Ga. secretly engages in Facial Recognition on the customers who walk into the store. They only seem to be doing this to the African American customers. When I contacted the corporate office, they did not deny that they were engaging in this harassment.
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May 2020 by Brittney M.
I love Publix from their great customer service, clean store, fresh fruit and delicious subs. This is a great location they always have items in stock and the employees are willing to help. They even have a deli with some of the best subs OMG their subs are so good. And their chicken is so crunchy and seasoned so well. I will say their fresh cut fruit can be a little better when it comes to being sweet. For instance the pineapples taste bitter and the strawberries too.No matter when you come shopping here there will always be sale like the Buy 1, Get 1 Free on certain brands. Publix is kind of pricey but their products are so worth it. On Wednesdays all of the Sushi is $5. Just don't wait till the end of the day to get some because it will be picked over or all gone. If you know how much their sushi is then you know this is a good deal.Due to the pandemic their store hours have changed temporarily.They're located in a shopping plaza with TJ Maxx and Party City. Their is plenty of parking but parking can get kind of hectic sometimes because the shopping area is busy all the time.
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March 2020 by Gretchen S.
This was the first Publix I've been to in Georgia and only the second one ever. There's a great selection of sushi and deli/bakery items. I know the deli must be amazing, because the line was endless. There are lots of delicious salads and premade items in the cooler section. I believe I had a Mediterranean salad from here and it was very tasty and reasonably priced. I also found some keto protein shakes that I really like. They seem to be a Publix exclusive as I have not seen them anywhere else. This is a great location across from the mall and a lot of other stores. I came here after Supercuts and Subway which are both right next door also. I would definitely come to this location again if I'm nearby and need anything.
