-
January 2024 by Charity Hochberg
So tired of the ineptidude of the staff. I have been trying to work through their growing pains after a conversation with their regional manager, but today they totally messed up a script that is necessary for care and are telling me it will be a week before it's filled.
-
January 2024 by Arlene A.
I have been a Publix shopper and fan for years. Always impressed with the level of customer service at all stores I visit from Florida to Georgia. Unfortunately, the one store that has been lacking, I mean there is never a visit that is NOT unpleasant is the Moores Mill Store in Atlanta. The deli workers are the worst , very rude and unfriendly. Many cashiers are non-engaging and unhelpful. I work near this Publix and we have to draw straws to see who is the loser to pick up lunch at the deli. Very sad as this is the only store I have had this poor of an experience in.
-
January 2024 by John A.
Deli doesn't care how many people are lined up. They will take their sweet time. Forget about ordering online ahead of time, they never have them ready. This place is like a cub foods posing as a Publix, without the cub food prices
-
December 2023 by E B
This location is always busy especially around the holiday seasons. The lines are always long in the evening time. Thank God for their customer service desk when you only have a few items. They are always helpful and polite. I hope the customer service manager Gabrielle returns soon because she was very helpful and sweet as well.
-
December 2023 by Brandon Reisman
Rudest pharmacist I’ve ever dealt with my all my 30+ years at any pharmacy in Atlanta. Straight up refused to refill my script despite it being a full 30 days since my last refill. Told me to get the physician on the line but then refused to speak to him. Said the doctor had to call the pharmacist directly. When I got had the doc on the phone the phone I voiced my frustration to the doctor which the pharmacist overheard, at which point he said he refused to refill the script even if he spoke to the doc and threatened to have me thrown from the store.I will be filing a formal complaint with both the the Georgia Board or Pharmacy and Publix corporate. People like that have no business dealing with customers much less employed by a great company like Publix. I’m completelydumbfounded. After 30 years of loyalty to this company to be treated like that was absolutely unacceptable.
-
December 2023 by Sam Davis
Staff is terrible, unresponsive and will sometimes decide to put incorrect pills in your bottle. Will be switching asap. I am done with this place
-
September 2023 by Samantha Clark
HENRY is an amazing pharmacist. It's a relief to know they're are still kind, caring people in the world. I can't speak for anyone else here, but haven't had a problem. Other Publix pharmacist have gone downhill tremendously. What used to be known for service and being helpful is now just attitude.
-
August 2023 by Ryan D.
The sandwich/deli counter is ridiculous! The employees making the subs legitimately spend 15 minutes per sandwich. This means if there is even 2 people waiting in line it's not worth your time trying to get a sandwich. Management must see what is going on and choose to not address or improve the situation.
-
August 2023 by Kelly Hayes
Had to get an arrangement for a work tragedy and this team went ABOVE AND BEYOND to make it the most beautiful set of roses to commemorate an even lovelier life.
Their dedication to customer service even at 8am was nothing short of impeccable and this Publix has my business for the foreseeable future. Thank you Moores Mill!
#customercare #shoppingisapleasure
-
July 2023 by yousef amircani
Best service ever
-
June 2023 by Javari W.
Mimi customer service in Deli keeps me coming back love her and great and clean location as well
-
March 2023 by Nick Jefferson
These people may well be the dumbest pharmacists I've ever encountered in 57 years. The Pandemic didn't kill Covid, it killed common sense and a work ethic, especially at this pharmacy.
-
March 2023 by WJDAWG 65
What a colossal joke this pharmacy is. Any positive review is 4 years old when they first opened. They must literally hire pharmacists that can't get a job anywhere else. Dumbest human beings I've interacted with since 2020.
-
March 2023 by Payal Patel
I’m not sure what’s going on with the pharmacist and pharmacy tech…but they’ve just gotten so disgruntled and disconnected with the patients. Horrendous customer service and the passion (of medicine) has been zapped out of them. Meh, I expected better service from Publix pharmacy!
-
March 2023 by Taylor W.
I've been thinking about writing this review for months but decided after my experience last Sunday, it was finally time. This is hands down one of the worst Publix locations in Atlanta. Beautiful store and location, but the service needs drastic improvement. If there is a sub or dinner special advertised, it is never available. Of all the subs offered, this location could only offer 2 options and the explanation was "we are short staffed" we all understand what it is like to be short staffed, but it's how you handle it that matters most. There was so much yelling in the deli area that the associate who was making my sub could not hear me and I was forced to yell my order. Even when I walked the other aisles, I could still hear the staff from the Deli yelling and screaming to each other.As the deli was short staffed, associates from other departments were asked to step in and I am 100% sure it was more harmful than helpful, as it was clear that the associate was not familiar with the area. She stood in the way with a look of confusion as the other associates moved around her.Again, the wait times for this deli are unacceptable but I think it's more of the service that should be a focus. It can definitely be overwhelming to be short staff but never should the shopper feel the impact, let alone hear how they are "so ready to go home" "didn't sign up for this" "can't wait to get off at 3" as they slap your sandwich together in a panic.Huge opportunity for improvement!