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March 2024 by Timothy
Demarius was really great I couldn't get payment to go through online he took care of everything very nice young man
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February 2024 by chelcie Hewitt
They NEVER Answer the phone, and my unit molded
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December 2023 by L. Lewis
This location never ever answers the phone. Staff is nice once you reach them but that’s very hard to do. Also, break ins happen frequently. The insurance that is purchased through the facility (orange door) is unreliable, doesn’t answer the phone or return emails. I lost $5k worth of valuables from my storage being broken into and my claim was never processed and I’m now a year post the claim being made.
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December 2023 by A'rel Boies
If I could give less than one star I would. This location leaves a lot to be desired in terms of customer service and overall experience. After paying close to $300 a month to store at this location from June to October, I waited almost 2 hours for someone to assist me on the day that I moved out only to find just about all of my items mildewed and molded to the point where the movers alerted me that they cannot in good conscious continue to transport my items. It was disappointing to say the least, and to make matters worse, the young lady that I had to basically beg to assist me, was less than concerned that my items had been damaged. She passed me a brochure and took down some notes and told me to leave my items at the dumpster. I asked if there was anything else that I needed to do and she said all I needed to do was provide pictures and submit my claim since I had been paying for the insurance. Three days later, I received an email that I was being charged a $500 abandoned goods fee and upon reaching out to the insurance company, I was told I would only receive $250 worth of compensation for my entire storage locker of items unless I can prove that the building allowed water to enter. They suggested I go back to the storage building and look for where I can take pictures to show this, literally doing a claims adjusters job for them. I’m still in the middle of this issue, so I’ll be back to update once it’s been handled but to say that this is less than acceptable and extremely frustrating is a severe understatement. I’ve been moving all my life with the military and have stored with Public Storage before. But Atlanta really does take the cake when it comes to franchises being less than what they should be. I really expected better from from Public Storage.
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December 2023 by Loetta Lewis
This location never ever answers the phone. Staff is nice once you reach them but that’s very hard to do. Also, break ins happen frequently. The insurance that is purchased through the facility (orange door) is unreliable, doesn’t answer the phone or return emails. I lost $5k worth of valuables from my storage being broken into and my claim was never processed and I’m now a year post the claim being made.
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October 2023 by Katie
I really am impressed with this storage unit location! I highly recommend it to anyone looking for storage. Samuel was such a pleasure to work with and he made my day with his customer service and politeness. I had an AWFUL experience with the other Public Storage at 4300 Peachtree Road NE (I highly recommend everyone stay away from that particular location). But thanks to Samuel, he made the move as easy as 1,2,3. I appreciate him taking the time to show me the unit and the facility and for giving me all of the information right upfront. I also was really happy that there was an actual representative at this location versus the 4300 location. Overall, Samuel rocks and is great at his job and this location is much cleaner and well kept versus 4300 Peachtree Road NE. I’m a happy customer now thanks to him!!
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October 2023 by Jasmine Vasquez
Very bad place I drove one hour away to get my unit and no one was at the facility i call multiple time left messages and no one answer I do not recommend this facility
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October 2023 by Victor Ogbogu
I would like to say that Sammy Sanya delivered the best service anyone would wish, he did this with a great smile. My experience with Sammy made me write this feedback. Public Storage management has a very wonderful employee.Thanks Sammy and continue your top notch service.
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October 2023 by Quanny
SAM IS AMAZING! HE was soooo sooo helpful ! He helped me with my issue and THEN SOMEEEEE! Thank you sameee for helping me! ?
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May 2023 by N'Yonna Boone
Came in for information about renting at this location the PM Kalia was very helpful and showed me a unit.
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April 2023 by Dina Rodriguez
Great service and great location! Management is very attentive,professional and quick! Don't hesitate to use this location for your storage needs!!!
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April 2023 by Tammie M.
I put my furniture in the Public storage on Clairmont Road Tuesday. Today I go to get something out and there is a coach roach in my basket.I despise roaches and I had No roaches whatsoever in my house or my furniture. This has given me a very bad opinion of this storag unit and it's cleanliness. I am going to have to buy some bug spray and spray my storage unit down because I don't want any bugs coming to my new house.
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February 2023 by Donk R.
I was told over the phone the first payment would be $1 when I arrived to Public Storage but that wasn't ture!
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February 2023 by Jas
DO NOT RENT A UNIT HERE. If I could leave negative stars I would. No one is ever at the front desk. My unit was broken into from the ceiling and several items stolen. I wholeheartedly believe it was an inside job. Management is NO HELP . Save the trouble and don’t even bother with this place. They should burn this down honestly.
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December 2022 by Karunesh C.
Worked with Bri, a manager at the location. Needed to move to a larger unit and she was remarkably helpful in solving a problem we had. Committed to her word despite challenges from her colleagues and scheduling a date/time to sign a new contract.Highly recommend working with this storage location and her!
