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February 2024 by S M
Katie thank you for your professionalism on today. Thank you for your kind and uplifting words even when I wasn’t being my best self. Thank you for answering all of my questions and accepting my apologies. She stated to me “ I treat everyone with respect because you never know what they’re going through”. Thank you!!!!!
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February 2024 by Bre H
Terrible location the tellers do absolutely nothing. All they do is direct you to the atm meanwhile they are just sitting around doing nothing. Do not come to this location the tellers will refuse to help you and will not even direct you to the nearest location that actually can help!!
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December 2023 by Angel “AngelRMK” RMK
This was the best experience ever. My son got turn down so many times because of the block on his social but PNC offered a second chance foundation program that allowed him to get an account ASAP while he is working on clearing up the block on his identification with early warning. The customer service was very warming, professional, oriented, and assisted us in the time of need. Thanks PNC!
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October 2023 by Jnay Spencer
Terrible! ATM hardly ever work! They always have some sorta problem!
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August 2023 by Nikita L.
the first time ever coming to this bank, I came to make a deposit. I was seen immediately by the associate. Few mins later, I got an airdrop to my phone. It was one of the security guards who worked there trying to talk to me while he was on the clock. I didn't feel comfortable how he went about it so I blocked his number. A few days later, his girlfriend or whoever to him contacted me and asked me if her man (the security guard tried to talk to me at the bank) I can't make this up! So I blocked her number too! This place is very unprofessional and I'm scared to do business at all with this company. I decided to close my accounts after that experience
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August 2023 by Jessica “Jay” Harris
Worst bank ever. They will hold your money forever before releasing it…If I DIRECT deposit was sent on 8/8 why hasn’t my money been released. Idk what the amount is, stop holding folks money AND its a check from the government. Had I sent it to BOA it woulda deposited same/next day no problems. Tried to give them a chance. Pulling ALL my money from PNC and closing this account as soon as yall release my funds. DO NOT BANK WITH PNC‼️
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December 2022 by LilTreyHeem
Terrible. The worse bank ever !! wait literally a hour just to see the teller. Beyond ridiculous they need to hire people. The manager walks around as if she is GODLY and doing you a favor when in reality its her job.
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November 2022 by A Dawson
The manager I believe wouldn’t pay me out because of they way my account looked over the weekend. Not to mention saying my account number very loud with a closed door. Having a full blown conversation about my account, how embarrassing with 3 customers in the waiting area. Then tell me I can’t cash you out in judgement, ms ma’am everybody isn’t a scammer.
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June 2022 by LA LaGuana
I had to wait a long time just to see a teller.The mangers talks for ever with clients and don’t care if 10 others are waiting.I really wanted to close my account and go bank somewhere else.
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May 2022 by Kimberly De Bose
Absolutely the worst bank inside of I285! They have several people working in the bank but only one helping customers! Terrible customer service.
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December 2021 by 703 703703
UPDATE: 11/16/21 The "manager" is very flippant. She acts like she is doing you a favor by speaking to you. PNC needs to get a new crew in there. I am looking for another bank.The ATM on the back usually eats your card, won't ACCEPT money, and sometimes has no money for withdrawal and sometimes you get a Windows login screen. When I complained about a transaction that did not email me a receipt, the MALE who was on the phone said "well that's because of this community". That's an insult to everyone in this area who uses this bank. And it's not like there isn't competition. Bank of America is right up the Headland. SunTrust, Wells-Fargo, another BoA and Citizens Trust are all 3 miles away on Cascade Road and within .2 miles of each other. If it wasn't for this community, that bank would have no business and the workers would be unemployed or frying chicken at Chick-Fil-A.And on top of that, if these people can't handle irate customers, then they should not be working in customer service.
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December 2021 by Marshaun Backus
The worst PNC BRANCH EVER y’all know this the closet one in area but you can’t never use ATM
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September 2021 by Malcolm Brown
Very friendly staff, I went in to get some information to get a loan and Kimberly gave me some great information.
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September 2021 by rr Gaskins
Fix the ATM! It takes your card then you go inside and they get it out and give it back. Then they ask you do you want them to help you do a transaction. No, I want an ATM that doesn't take your card. This happened 2 times in a week. ?
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August 2021 by Jules Drame
Terrible service from manager herself, branch to avoid!
