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June 2024 by Ken MacLaughlin
They won't take appointments over the phone. When you make an appointment online, the site is glitchy. All their chat feature does is tell you to call the store. The store won't make appointments over the phone. Rinse and repeat.
Take your business somewhere else that wants it and makes it easy on you.
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June 2024 by Iron Li
If you love your dog, do not take your dog to grooming here! I will never go back to the store anymore! Sarah and the manager here is really really bad! Initially I only order the bath premium service. After I dropped my dog, Sarah called me several times saying I’d better do a shed release package to help release the hair. However, She directly cut the hair! If so, why you call me several times for shed release package if you just cut the fur making her so ugly? Moreover, my dog got severe diarrhea in this grooming. My dog poop 4 times within 6 hours. What’s more? She keeps scraping all over her body. Highly doubt if they properly cleaned my dog!
B.T.W. Do not intend to get your money back for this awful service, the manager has her own set of arguments. Finally, they charged me for bath, brush out , shed release package. The 50 out of 88 buck I spent is totally useless.
Please share this review to people if they want to take their baby here, see if they want to take the risk :)
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May 2024 by Paromita Goswami
I would detest going to that guy Azmer or something I don’t remember his name. He did a horandous job to my shihtzu just chiseled out his entire fur, gave him cuts on paws and back. My baby is not able to walk straight because he feels naked. This groomer should be fired from his job. He seemed very disinterested and full from the time we reached. You can see his muscles he looks sick. Please don’t get ur baby groomed from this man
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May 2024 by Cindy Lewis
I’ve been taking my dog to the grooming salon here for almost three years and I love Sydney!! She’s so sweet to my dogs, gives awesome customer service, and always communicates well. 10/10 superstar groomer
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May 2024 by Brice Tomlinson
I get my dog bathed here, the staff is always pretty friendly.. my dog absolutely hates baths so I am more then happy to pay the 80 here for them to do it. Then usually tip 15 or 20 bucks cause I know it was probably awful for them. Lol. Thanks yall!
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April 2024 by Shane D
I took my dog to this Petco to get groomed and he smelled good for 3 days. When the sprayed on sent wore off the bad odor stench came out. Simply put my dog was not properly washed. I do not recommend you bring your dog here for grooming.
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April 2024 by Cory Smith
Great staff very friendly and very helpful. Didn't find what I was looking for. But they were very accommodating and even tried to give me some suggestions of other places that might have the item that I was looking for.
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March 2024 by bryan perez (Fuck you)
It was good
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March 2024 by Latoya Davis
Staff was very nice and knowledgeable about services and discount programs
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March 2024 by Alexandra Gutierrez
Got dog food blue buffalo and my dog loves it
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March 2024 by Katie May
Very kind staff. Quick experience I was in and out
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March 2024 by Robin Sheree
I have been coming to the store for several years and today was top of the line service for sure! Matoki was exceptional! He made sure that I was taken care of at a multitude of levels. I was there looking for a harness and it was a very particular harness. We couldn't find anything in store and he made sure to look in every area with me. We found something online that was perfect but he did not have it in store. He went and found three locations that had it. Wrote down the phone numbers and the SKU number. Plus he was very informative about the training school! I will definitely be looking into the training school and always go back to the store!
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March 2024 by Patrick Hall
Friendly staff, great selection, and great prices.
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February 2024 by Andyne Anderson
Terrible customer service. This location is the nearest one to me, which is why I've frequented here, but I no longer will be visiting. The first issue occurred around April/May 2023. The groomer, Sarah, was incredibly short and unhelpful. I stopped bringing my pet there for grooming services, but I did shop there a few times after. Each time I enter the store, there is nobody available to check me out. I've found myself wandering the store in search of assistance on several occasions. Most recently, I called the store with an urgent inquiry and the calls were sent to voicemail/the incorrect department. When I did get in touch, Sarah, was very rude and accused me of incessantly calling the store and "clogging" the line, which was not the case. I called twice. Either way, if they were able to keep enough employees, answering phones wouldn't be an issue. Perhaps a training session in customer care would help. Do better.
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February 2024 by GuGu DiPalesa Zinhle' MJFlowers
Well in Sept I ordered online the Go at gear traveling bag 4 MI medium-sized Papillon only to discover that the first one was small and the second one they sent me was also a small so I had to return you but I wasn't able to get them returned until December 3rd and management at that store was kind enough to help me get the refund and put them back on the Shelf...so others could buy those.I was disappointed because. I had had a pet go from your sister catalog. Doctors Foster and Smith.that's why I went with that product...I'm sad to say that it's not in a medium or large and I needed a medium not a small... so I had to return the one that they gave me as a complimentary . which was the right thing to do. because I couldn't find anyone to give them too.
