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January 2024 by Marcia Pérez
We buy fish, good prices.
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January 2024 by Isja Marie
Coltrane, thank you for being so helpful and for assisting me with my fish purchase. I appreciate your honesty and for your professionalism during my visit!
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December 2023 by Erin Vogel
We have been shopping here for years! Such a great selection and friendly knowledgeable staff! The Christmas stocking stuffers for our boys are such great quality- almost can not wait till Christmas!
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December 2023 by Leah Thompson
They're so supportive with their donations to FCAS. I pick them up weekly. Thank you, Petsupermarket!
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November 2023 by Scott Tavernier
Nice store, clean and well stocked, friendly staff
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September 2023 by Susan Mitchell-Ketzes
Clean and well-organized. Friendly people if you need to find a particular product.
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September 2023 by Alex, The Car Doctor
Very friendly staff All my questions were answered as expected.
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August 2023 by Miguelios
This place is Perfect for a loving animal to adopt, They very friendly, the taking good care of all the animals and very clean, I Definitely coming back, Highly recommend..
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August 2023 by Piper Skalka
Horrible treatment of reptiles. Visited and saw a dead skink sitting in its tank. If shipping for reptiles, please buy from a local breeder instead of this place.
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July 2023 by Talia G.
Terrible customer service. The cashier never greeted me when I walked in or around the store. When I went to pay the cashier still was on his phone the whole time.
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July 2023 by Aidan Maneval
Nice employees. I like that I can get my dog & reptile food in one place.
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July 2023 by blue star
Clean and easy to find things. Plenty of parking
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May 2023 by Roderick B.
I am looking for finches and having difficulty finding a pet store that has any real knowledge about them. The young man at this business spoke as if he had no knowledge at all about the two finches they currently had in the store. This is very disappointing because after 19 years of working with animals this is the reason true pet stores are disappearing. Please have someone on staff that actually knows about animals and can speak to potential pet parents so these wonderful creatures can have a forever home. I absolutely do not recommend this business because they have not made the effort to provide accurate information about the animals they are making money off of. Heartbreaking!
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May 2023 by Jahmal Pratt
Very poor customer service at this location and at the corporate offices. I placed an order for in-store pickup-someone at the store called me to let me known it was ready for pickup. I had a family emergency and I shared that I wouldn’t be able to pick it up for about until the upcoming Monday. Granted there is a policy as a non-employee of Pet Supermarket I can’t say that I am up on all of their policies. My issue is that after sharing with the in store employee that I would be delayed in picking the order up she didn’t inform me of the policy or offer any work arounds (poor customer service). I contacted corporate customer service because the in-store service stated they could not help me with my order any longer. Corporate customer service was much help either. I am now out ~$90 for an order that was cancelled by them over a week ago and I still have not received the refund. I used to shop at a location in Decatur and on occasion forgot to pick up or would call them if I would be delayed in picking it up and they would hold my item(s) I no longer live near that store but I guess the relation ship I built with the store staff helped in these situations.
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April 2023 by Seraiah Crouthers
This is the only pet store me and my boyfriend go to. Shante is literally our favorite she’s so funny and is the highlight whenever we come to the pet supermarket.
