-
March 2024 by Christina Abernathy
Provider services gives different answers every time you call with a question. The employees they assign to assist providers with contracts are non responsive. They don't respond to email, they don't answer calls, voicemail box is not set up. You get the run around from one overseas department to the next if you try to call provider service line.
-
November 2023 by Allise Hewes
It takes hours and hours to talk to someone and their first language is never English. It is an absolute nightmare to try to communicate with them. Trying to add my daughter to my insurance plan took MONTHS and hours upon hours of talking to them to achieve. I cried so many tears on the phone with them.
-
November 2023 by Kerry Layne
The thing about peach state is that it is great for our children which I am grateful for however where is the assistance for the adults especially with dental? How is it that no dentist in the state of Georgia excepts this health plan???? I think peachstate need to cover a little more.(My opinion)
-
September 2023 by Gloria.U
They do not honor their benefits that they offer in my opinion.
-
August 2023 by nadia batts
You get the insurance. They have benefits that they fail to meet with the insurance card. Customer service is awful liars
-
August 2023 by Carol S.
If you are considering Ambetter, please read this. I've been on the phone for hours each day with Ambetter for almost a month since my coverage began Aug 1, 2023 just trying to get a PCP. That's all...I just need a PCP. That should be the easiest thing ever with health insurance, right? First Ambetter told me that even though my policy says "virtual" for certain visits, that I could switch to an inperson doctor, and they assured me in that phone call (on or near Aug 1) that they had done that for me. Then the next day I called Ambetter to confirm the doctor that the Ambetter rep from the previous day had assured me that I had been switched to was now my listed PCP, but this rep told me that it was impossible for that to happen and the previous rep made a mistake because only the Marketplace could switch from virtual to in person--not an Ambetter employee. So Then I called Ambetter a day or so later for more hours on the phone with them, and this time the rep told me that Babylon (virtual care) would be my PCP. However, on Ambetter's own website, it says that Babylon is no longer in existence, and that all appointments through Babylon had been cancelled. Ambetter continued to give me the incorrect info to contact Babylon for PCP coverage, even though Ambetter's own website said to no longer contact Babylon. So I did call Babylon as the incompetent Ambetter rep instructed me, and Babylon told me that they are no longer in existence, and that all appointments scheduled with them had been cancelled. So then I called Ambetter again (each of these calls lasts for hours because they put me on hold for at least 45 min each time, and then I'm mysteriously disconnected, then I call back, etc). Then after a couple hours, the Ambetter rep confirmed what their own website says, that Babylon is no longer in existence so therefore I can see an in person PCP. They gave me the name of a doctor that accepts Ambetter, and when I asked them to confirm, the next rep said that I had been given wrong info by the previous Ambetter reps, and that I do have to see a virtual dr through Teledoc since Babylon is not in existence So then I spent hours setting up a Teledoc call by following the instructions of Ambetter. When I had my Teledoc appointment, I told the Teledoc doctor that I needed to establish as a new patient with Teledoc. However, the Teledoc doctor told me that NO doctors through Teledoc can be PCPs, and they have NEVER been able to be PCPs. So then I called Ambetter then next day and of course the rep denied that Teledoc cannot be PCPs, even though Teledoc specifically told me that. Then after a few hours of being on hold, the rep told me that it's true that Teledoc cannot be PCPs. HOW IS IT POSSIBLE THAT AMBETTER REPS TOLD ME TO CONTACT THEIR PROVIDER FOR VIRTUAL (Babylon), AND AMBETTER REP WOULD NOT KNOW THAT COMPANY IS NO LONGER IN EXISTENCE. This was their ONLY COMPANY for virtual...but the reps did not know the company was closed. I've wasted literally hundreds of hours on the phone because of Ambetter's incorrect incompetent uninformed uncaring protocol. THEN HOW IS IT POSSIBLE THAT I WOULD SPEND MANY MORE HOURS ON THE PHONE WITH AMBETTER REPS (after the first disaster of their incorrect, or possibly lying info about Babyon)WHEN THEY THEN TOLD ME THAT I MUST CONTACT TELEDOC FOR A PCP, WITHOUT THE AMBETTER REPS BEING AWARE THAT TELEDOC ABSOLUTELY CANNOT BE PCPS?? Are the reps lying to make their job easier and get the customer off the phone? Are the reps that uninformed and complete lack of training to not even know the Teledoc CANNOT serve as PCP (as they insisted to me for hours that I must contact Teledoc for my PCP). Fact: the representatives have no idea what is going on in the company or how to help their paying customers get the services that they are paying for . They don't care. Complete untrained, uninformed incompetence and apathy. Next day: After hours more on the phone with Ambetter, they finally admitted that Teledoc cannot be PCPs and Ambetter gave me the numbe
-
July 2023 by Mommy Cool
Horrible horrible company, they'll let you and your family die. They don't care.
-
July 2023 by Kimberly Smith
Communication is not good. Have been trying to get a name changer on a card for over three months.
-
June 2023 by Susan F.
My brother has a significant mass on one of his lungs. His pulmonary Dr. has been trying to get authorization from Ambetter for a PET scan and biospy for 3 WEEKS!!!! My brother and his wife call Ambetter everyday and usually get an answering machine were they leave messages. No one calls them back. If they get anyone, they get the run around.. They have been trying to get the PET scan and biopsy since May 29th 2023. Ambetter never even calls the pulmonary Dr. back to say why there is a lengthy delay. Mean while the mass is not being treated.
-
May 2023 by Rebecca Kreyer
I have had coverage for 4years and the motive care for people to get to the doctor's appointments really need some help.They never show up,this time was about the 14 th time.I am fed up with these motive care people and then they charge for the rides like they came and took me.
-
May 2023 by Jae Morgan
They have the wrong birthdate for me in their system. I asked them to change it multiple times. Went to the hospital, they told them I had no insurance. Now I'm in debt even though I paid my premium.
-
May 2023 by Lindsey Sayre (Kalais)
It was good nice people with confidence and Concern about your well-being
-
May 2023 by Collin F.
Don't do it!! I called in Dec 2022 to cancel my coverage which was to begin in January and got a refund of the premium I paid in November (early enrollment) before 2022 ended. My call was to cancel the previously enrolled policy for a better, slighty higher premium one. But someone didn't take the balance owed to them off my account when they refunded me. I continued with a new policy due to start Feb. So what happened with January you asked? They didn't take it off my account citing it was not a cancellation but an update. But the "update" to the Jan policy was just keep the same old account going and keeping it on their books. The Accountant in me knows that some money is off balance somewhere. Get your insurance from someone other than AMBETTER FROM PEACH STATE HEALTH PLAN...they will take your money and act like they have no idea what they have done. I was sooooo happy to terminate coverage with them!!
-
April 2023 by Greg G.
WORST health plan EVER!! Do not cover all important things foe diabetics like CGM and insulin pump supplies even though their marketing literature says they do. I had to use them because it was only insurance I could afford but you get what you pay for and THEY SUCK!!! Get another health plan and tell your friends and family to do the same and DO NOT USE AMBETTER PEACH STATE HEALTH PLAN!!!
-
April 2023 by LKW LilKai
Very hard to find a dentist. Only office i found has very bad reviews. This the worst insurance I’ve ever had
