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April 2024 by Lynda Nwonye
I find something I like every time I come here.
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April 2024 by Diamond C
Clean store! Employees everywhere to help. Sarah and Anthony were very helpful! I explained the situation with the shoes and they offered a solution immediately. Took less than 10 minutes.
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April 2024 by Tuan Nguyen
This store has very good collection of shoes. However, employees do not want to help customers. Wandering around and answer very unwillingly or mumbling. Sneakers that are launched will be reserved for someone else (not customers who were waiting in line) and that has been confirmed even by manager. Nike cooperate need to evaluate the staffs and how this store are operating. Customers deserved better.
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March 2024 by Torri Richard
I normally don’t like going to the mall but I ran into the NC dunk lows here & I bought a good sweatsuit on sale. Definitely check in on a day you not suppose to be at the mall. lol
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February 2024 by Laceta Glass (Ms24ktglass)
I had a return and it only took four minutes ! Nice and very friendly associates here.
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February 2024 by KiKi B
The selections weee very limited. Disappointed in the offerings.
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February 2024 by Terry Jenkins
Had a bad experience at the Lenox mall location this weekend… this manager or supervisor was on the men's floor chatting it up with his fellow associate while we wandered around… to busy talking about their personal lives that they didn’t care to see us wandering …so I walked up to him to ask him a question about an item… I said excuse me … he said nothing…he just starred at me as I starred back until he figured he was losing that battle and rudely asked was there a problem…I swallowed my pride and tried to explain to them about their merchandise…of which they had no solution… the supervisor walked to the back came out and walked to the opposite side of the store… mind you the weekend before that I spent 900 bucks in this location of which the customer service was mediocre on that day…and I purchased two pair of shoes offline because they didn’t have them in store…
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February 2024 by Kenyon Cochran
Jarita and Niteria are some of the friendliest and most enjoyable people I’ve interacted with in a while. They greeted me warmly and patiently assisted me through my return process. I greatly appreciated their professionalism and upbeat attitude towards their job and me. I will certainly be back to visit this store soon and hopefully get to interact with them again. Thanks ladies!!
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January 2024 by Nathan Brown
Horrendous. They literally dived off a cliff after 2018.
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January 2024 by Melvin
Update: Now that the store has new management its business as usual. Staff using their "discretion" on when to release unclaimed pairs of sneakers. Started with Reverse Grinches, then Kobes. It is terrible that Nike allows these "managers" to hide inventory only to be claimed by friends and associates later. I plan on following up with district, regional and Nike Oregon.
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January 2024 by T. W.
The three stars are solely for the product. Of course Nike always has great product, but wished the customer service at this location aligned with the shopping options. No matter when I come here thr customer service is always trash, but they know ppl are going to come regardless because its the only location in the entire metro area that has the latest product. Came in today to spend a $500 gift card i got for christmas but ended up leaving without spending anything. I will purchase online. Walked the entire span of both floors and was never greeted by an employee. Not even the managers engaged. Ive given this store many chances over the years but today was my last visit ever.
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January 2024 by Mary Elizabeth O`Garra Fleming
Hubby bought a new pair of sneakers that ended up being too tight. We were able to change them without any issue. We didn't even have the box, but the staff were cool. Nice new store, great layout. Lots of choice.
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December 2023 by Alex Lopez
Nothing special that you can’t find at other stores. Not that impressed.. we actually found more unique stills at finish line and foot locker…
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December 2023 by Jorge Novoa
It's the best place to buy the perfect Nike shoes!
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November 2023 by S C
Had a similar negative experience here as others have had. Person “helping” me was rude and looked like he didn’t even want to be there. Kept mumbling things and when I indicated I didn’t catch what he was saying, stared back at me irritated and looking at me like he thought I was stupid.Also, certainly not saying you have to be a model or anything, but the guy looked out of shape and unkept.The Nike store staff at the Avalon are way friendlier and way more helpful and actually look happy to be there.
