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June 2024 by JJIMMIE PRODUCTIONS
Self care
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May 2024 by Sue Sue
Neiman Marcus is a MUST STAY AWAY store. I was there late on Wednesday April, 10th, 2024 and bought a pair of Christian Louboutin White Sandals, as I had an all white event on the 13th. The right little toe was a bit squeezed however the sales lady manipulated the right corner and hoped it would work.I tried the sandals on inside the store,walked around the shoe department and hoped that I could make it work. I tried the right pair again at home on the day of my event, and it was tight so I went with another option. I made time on Wednesday, the 17th of April, 2024 , 7 days after, to return the red bottom shoes and the store wont take it, stating that I had worn the shoes, because the strap had a line.. These are red bottoms, without a scratch, I returned it as I had bought it and they wont take the shoes. The store manager/ director, threatened to call security to get me out of the store if I didnt leave, after spending $1200 on a pair of shoes. I left the store devasted and left the purchase with the manager. I emailed their head office and I received a ph call stating that they agreed with the store manager's decision. I called American Express and Neiman Marcus told American Express that I never returned the shoes. Speaking of intergrity. I wont step a foot in Neiman Marcus ever again unless it will extend my life. They have my money. They have my shoes. In my lifetime, I have spent more than $20,000 on shoes alone in NM. God will be the judge in this case. I will let all be ware of NM
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January 2024 by Daniel K Daniel DKD
Wide range of designer selections. Good customer service.I'm not much of a shopaholic but this was a nice place to shop.
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January 2024 by Brandon Benhumea
GR from xerjoff went above and beyond helping choose the right parfum. He was able to recommend me so many awesome choices I had to come back and buy more.
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January 2024 by Sylvia C.
Worse curbside pickup in capitalist world. Getting info is next to impossible because "support" is in some country near Mars and utterly useless.
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January 2024 by Rich Cranston
*Christian Louboutin Boutique* First and last trip to NM and this boutique, specifically. Plain & simple, CLB brand and it's employees care more about the letter of the law than spirit of the law when it comes to returns. Complaint too long to list, just take my word for it and stay away. Will never buy from the NM store, boutique nor brand again. Telling my brand-loving friends, too!
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January 2024 by Scott Sealy
Great experience with associate Annick in men's fragrances. She was so pleasant and professional. Beautiful store too.
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December 2023 by Amber Wang
If you are trying to return clothing upstairs don’t come here. I was in line and the lady let her regular skip me because they were purchasing and in a “hurry”. Keep in mind I’ve already been in line for 10 minutes at this point. The person at the register did take her time talking to the lady even though she was in a hurry. 1 star servicePeople at the shoes section were wonderful. I would give them a 5 star
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December 2023 by Lydia Zhang
Shops a lot here. Most staff seems nice but there’s one lady who is aggressive. I asked if there’s sales and I know there’re plenty constantly. She said “it’s NM not TJ Max and we don’t do discounts”. Wow what an attitude ? Another of her colleagues was nice and took over helping me.
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December 2023 by Rose Nguyen
I bought a handbag here and was very satisfied .If you want to choose branded handbags , this is the brands for you to buy and it is very easy to return if you don’t like it. I love this place
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December 2023 by Shawn Penoyer
Very comfortable and safe holiday shopping
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December 2023 by Elliott B.
RUBBISH! I ordered a 3 oz bottle of Jo Malone Cologne as a Christmas gift for my Grandmother, on line, thinking that it would be easy. EENNNKKK! Oh, how WRONG I was... The item arrived on time, early even but OPEN/LOOSE...WTF?! Is this a TESTER or GWP? Who knows BUT it is NOTHING like the PICTURE nor it this indicative of the SERVICE that you would EXPECT from Neiman Marcus!!! It is downright INSULTING!!! $160.00 and NOT IN THE ORIGINAL BOX?! Who does that?! It came as a loose bottle, wrapped in bubble tape. (See Picture) Grandma just looked over her glasses and said "Handle that..." I contacted their Customer Service (More like DISSERVICE) and no one owned the error. The same with the store. No callback, just a lot of run about. AWFUL. Good customer service, like the world, is coming to an end...MUY RAPIDO Now, I am off to ANOTHER RETAILER to get this RIGHT by CHRISTMAS. UGH!! Thanks for lousing things up Neiman Farcus, I mean Marcus... RUBBISH
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November 2023 by Mike C.
My suit was perfect. It needed a little alteration but it was done at nn charge. I buy all my clothes here because they have great customer satisfaction
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October 2023 by Judy D.
I am unhappy with Neiman Marcus,,,I purchased a $3500 andn$250 shipping. When it arrived It was NOT as advertised. I asked to return it and it took a month to refund ONLY part of the $3500 plus $250 shipping...I am still trying to get my money back...Do not buy from Neiman Marcus..... The review process will not let me move forward...asking me for aSTAR rating......what the hell?? I aim getting an attorney!!!!
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September 2023 by Fisseha G
Made an order online for convenience so that I can pick it up real quick. I can't pick the order as promised not even the same day. I can't even change it to delivery. Called the store customer service and they told me they don't deal with online order. called 800 number and chatted online too but no help at all. Some of them they are not willing to listen at all. My best advice is at least avoid the online order.
