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November 2023 by Ulrick Jean-Pierre
My experience at the Mattress Firm was absolutely positive. Nic, the store manager was professionally kind, friendly and caring. He was very helpful in making sure that, I purchase the best-comfortable and most appropriate mattress for daughter's need. Because of my positive experience at the Mattress Firm positive, I will always go back to the same store, and will recommend it to my friends and family members. Thank you, Nic, you were great.Wishing all the very best!Ulrick
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November 2023 by Olivia Freese
Nic at Mattress Firm was incredibly knowledgeable and helpful and made my mattress buying experience a breeze. He was also very patient and understanding when I wanted to try out many many mattresses.
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November 2023 by Bui Cong
Rodney was the one who helped me with my purchase. Very professional, easy communication and quick. Even answered some questions outside of business hours when I contacted him and within minutes, he replied. Would definitely recommend this local store. They were able to deliver what I wanted within 3 days during this time of the year (Black Friday).
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November 2023 by Sonia Hitchman
Very pleasant shopping event. The two gentlemen there were very professional yet friendly. Gave adviceon my choices and were helpful in every way. Store was very inviting in the lay out and was easy to shop on my own.
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November 2023 by Anthony Smith
We had THE most amazing experience with Rodney at the Edgewood location. We went into the store to just look around, as we shop around for a new mattress set, and ended up leaving with a new king size mattress and king deluxe adjustable base. Might I add we showed up and closing time and Rodney still took the time to show us all the different mattress choices and their functions. Please go see him his customer service is unmatched.
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November 2023 by Amelia Schulz
I really needed to upgrade my mattress and went to Mattress Firm to try out different options. Germaine assisted me and was very patient in helping me pick a mattress that was right for me. A new mattress is a big purchase and I didn’t feel pressured. I’m excited to have my new mattress delivered soon!
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November 2023 by Savannah Clark
I had such a great experience at Mattress Firm. I just told the representative (Rodney) what I was looking for and my price range and he brought me right to the options that fit my needs. He was very friendly and helpful and didn't try to sell me something "better" and out of my price range. I was in and out of there in 15 minutes. Would recommend any day!
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October 2023 by Shontrece B
Rodney was very helpful and patient. He was very informative especially when came to the mattress products. He is very personable he remembered me from weeks prior when I came in to look around and price my mattress.
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September 2023 by CYNTHIA ADAMS
Salesman was very knowledgeable about the store products. I learned a lot today regarding mattresses and adjustable bases. I’m excited to finally enjoy a good nights rest. Continue to do what you do! Thank you for your expertise
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September 2023 by Jessica Ross
Nick went out of his way to help me to choose and purchase exactly what I was looking for— he than helped me to purchase online, thereby saving me time and gasoline, from traveling a great distance to a Mattress Firm store. I cannot thank Nick for all of his helps enough. Nick is GREAT at his job and definitely a STAR employee. Thanks Nick! Thank
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September 2023 by Chante White
Rodney was wonderful. He was honest, knowledgeable and did not pressure us in anyway. We are very glad to have worked with him and purchased our new tempurpedic. Thank you!
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September 2023 by Michael Harbison
Great staff (shout out to Germaine!) and a really easy process for trying and buying mattresses. They do a good job of taking your preferences and pointing you in the best direction they can.
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August 2023 by Tracie Monfort
Rodney was great. Despite being the only sales person working, he was able to spend sufficient time with all the customers in the store and even helped a delivery guy find the apartments upstairs without missing a beat. All around great experience. Rodney is super knowledgeable and dedicated to helping customers find the right fit.
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August 2023 by Heather S
Customer service was great! The gentleman that helped me was inviting and welcoming. The place was clean, airy and relaxing. I purchased my mattress/delivery in 15 minutes!
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July 2023 by Matthew Babb
I struggled to write this review because the service in this store was great. Maybe this is more of a review for Mattress firm in general. I ordered a clearance mattress, that was used for less than 90 days. I was told that when it arrived, if I wasn’t satisfied I could reject the mattress delivery and I’d be refunded the full amount. When it arrived I found a bug on the mattress inside the plastic wrap so I rejected the delivery. Fast forward 2 weeks and I still have not received my refund. So I called. They said because I rejected the delivery the delivery was cancelled but the order was not… I had to call and cancel the ORDER to receive a refund, otherwise I wouldn’t have got my money back. What a scam. Hoping people don’t pay as close attention as I did. Nick was very helpful in this process but still frustrating.
