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July 2023 by Keeping Up With Tina Allen
When MACs systems went down, Cumberland Mac location was no help with honoring my discount at all. I expressed how I’d driven an hour and a half away and urgently needed products. the manager was adamant about not honoring my discount. I called the perimeter location and Deja made buying products such a breeze. It was worth the additional 17 minute drive. Thanks MAC at Perimeter! Do better Cumberland! Go over and beyond to help your customers!!
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April 2023 by Selena anderson
Terrible customer service. I just left the Mac. I was only there for a few seconds and was met with a stuck up dark skin chick who was very dismissive. I’m asking her questions about make up and at one point she totally ignored me. I just walked out. I came in to restock on makeup and was prepared to spend. The quality of Mac has gone down. So glad there was the Sephora. Much better customer service.
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January 2023 by Shelva
I highly recommend this location ? the store manager Jasmine was so helpful and professional. She did an amazing ?? job on my daughter for winter HoCo look! Matched her skin tones perfectly and made her eyes pop! Teenager appropriate! Jasmine multi-task well. Thank you so ? much for remembering me and given my daughter a slay!
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December 2022 by Shelva Sims
I highly recommend this location ? the store manager Jasmine was so helpful and professional. She did an amazing ?? job on my daughter for winter HoCo look! Matched her skin tones perfectly and made her eyes pop! Teenager appropriate! Jasmine multi-task well. Thank you so ? much for remembering me and given my daughter a slay!
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December 2022 by Shanita Swaby
I will never shop at this Mac again , thanks to Mr. Cory and his rude disposition . I’ve been patronizing Max for 21 years and never have I experienced a sales associate who belittled me.
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December 2022 by Princess Yapah
Don’t go to the MAC store in Cumberland Mall if you want good customer service! They are all rude, even the manager. I was trying to book makeup services, was told 4 different things by 4 different associates. The site was not allowing me to book, 1 associate said the site was down try back in a day or so. Another said that means no dates are available, another said the books open 5 days before…so I waited 5 days before the date I needed & it still wasn’t working. Called back to talk to the manager who was rude as ever, she said makeup services are walk in only. Why was I directed to the site to book? They are horrible at this store! Won’t ever try this location again! Go to Sephora they were AMAZING!!
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August 2022 by Lexxy L.
first time in mall and went into MAC store to purchase some items. I walked in with my family and no one said anything to me. I stood at the foundation counter for atleast 15 minutes waiting for someone to come help me because I did not know which color to get or how to apply the makeup. Four people walked in after me and was greeted and serviced immediately! no one helped me at all. We just ended up leaving and spending my money someone else with good customer service. I will not be visiting them again!
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January 2022 by Dominque Reed
My first time going to this location, the day before Christmas and it was very pleasant! The young lady helped me and I got exactly what I needed, in and out 4 minutes. All while delivering excellent customer service!
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August 2021 by Kevin Morton
Went here with my wife to make an exchange of an online order which was very easy after being helped by the store manager
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March 2021 by Tolanna Harris
Love this location. I went in expecting to spend $$$$ but they told me about after pay and I was so happy my total was $250 and I ended up paying $50 and every two weeks $50 comes out my account that's so kool so yes this is my go to spot
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September 2020 by Candy Girl
The young man that helped me was so polite. When I cane in he had a customer. And made me feel special because he took the time to acknowledge me. And tell me. He will get with me. He had knowledge of the moisturiser and help me select one. Thank you for great service sir. I will be back!!!
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January 2020 by Jasmin Steiner
Everything seemed out of stock and somehow dirty today. There was nobody to help any customers and the one store attendant was busy counting the singles that the customer chose to pay with. It was weird so I left. Sephora right across was the exact opposite of course.
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December 2019 by stacy charles
If you want a quick hello and you know your colors and you have worked with professionals at MAC before this is your store. If you need assistance you will be provided long winded lessons about Kim Kardashian, no offense I just want to be me. I don't require dramatic fixes just simple tired pick me up solutions. Life solutions. She is just so messy with it and so very quick. She is an expert but why do I look crazy. I wiped off the experiment and promptly left. Forgive me for wasting her precious time. UGH.Total waste of my time. MAC is becoming a relic.
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November 2019 by Monica Hollins
I would love to give a huge "Thank you" to Mrs. Chantelle Character. I'm not big on makeup, but she made me so beautiful on Saturday October 26th! She made me flawless! Her attitude, and personality were phenomenal. She knew her stuff from top to bottom. She was all by herself, multitasking, and handling her business. I will be back real soon. Thanks again. They need more people like her on a daily basis!
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September 2019 by Levey Chi
Walked inside to exchange a foundation that I ordered online. Everyone was greeted within reasonable timing, but me. Decided to leave, walked into Sephora to purchase the new Fenty Beauty foundation and received good, immediate service. With that being said, I will return the Mac foundation!
