-
April 2024 by Peter Burgher
My sales Rep was incredible. Thank you so much Zoey you were the best. So helpful, kind, and patient.When you go to Audi Atlanta, ask for Zoey. She will give you an awesome buying experienceThank you, Lee, in finance you were great too.
-
April 2024 by Emeri Griffin
Bought a new car and the entire team was so helpful and easy to work with. Very knowledgeable on the product and helped me reach my goals to get into an EV.
-
March 2024 by d gabelev
Brought my Stelvio for the repair. Very fast,professional service. Don't take your car to the off the street shops .
-
March 2024 by Tim Henderson
Run run run from the Jim Ellis Kia Kennesaw service!! I took my Kia Niro in for 2 recalls and fluid leak. After looking at it they called me and determined that it had an oil leak. $690 to fix. I went ahead had it fixed because I had to. I go pick up my Niro pay and drive it home. On the way home I smell like a chemical smell on the inside of the vehicle. I was behind a huge truck and I though maybe it was coming in from that. Then I drive it again and smell it again. At this point I realize something is not right, I pop the hood and see that the oil cap was not replaced and their is oil splattered all over my engine. This is a Saturday so I immediately call Jim Ellis Kia service. I ask for my service writer Bobbi she is no longer with the company just my luck. I tell the lady what’s happening and I need to speak to a manager. The lady puts me on hold then comes back and says manager is in a meeting I say let me speak to the person who is in charge then. She says both managers are in meetings with each other. I think that was a lie but whatever she said I will have him call you when he gets out. Midday rolls around I still have not got a call. I call back this time a guy answers I ask for service manager he says no managers work on Saturdays. I told him what I was told earlier about the meeting, he just ignored and put me through to a voicemail of a guy named Mark. I leave Mark a message then give it a while call back guy answers I ask for manager he just places me into another voicemail this time a guy named Sam. Saturday ends and I never get a call from anyone. Monday rolls around still no call back to address my urgent issue. I call and find out the manager is Sam I leave him multiple messages Monday never get a call back Monday! Tuesday I talk to a lady named Misty, she is the only person that tried to help me and has any customer service. I explained I left multiple messages with Sam no return calls and asked her to please help me and not put me into a voicemail. She tells me to bring in vehicle Tuesday and let us look at it. I drop it off the service writer that walk up to me never introduced himself and acted like my request to check out my Niro clean it up and top off the oil was an inconvenience to him. He went to talk to Sam about what I asked. Did Sam ever come out to address me NO he just sat in his office! I drop keys and leave. did I get a call back Tuesday NO!! I had to call Wednesday morning to check on status and they say it’s ready. I finally pick my car up and it’s all fixed after all of that!The customer service that I received or lack there of customer service I’m sure is not up to the executives at Jim Ellis standards and if it is there is an even bigger issue. I’m in management and as a manager you address the issue and apologize and take ownership. It’s not my fault that your lazy staff can’t replace a oil cap! What an inconvenience to have to bring my car back twice. Especially with my wife having a fractured patella so I had no one to help with bringing the car so relied on a ride both times!! I will never ever go to Jim Ellis Kia in Kennesaw ever again I get better service at McDonald’s and I will tell everyone I know about the experience I had!! I have yet to this day to hear from Sam! If I’m the GM he’s gone if he can’t handle customers!! Ridiculous I’ve never been treated so rudely!! Do yourself a favor and save yourself a lot of headaches Do Not Do Business with Jim Ellis Kia in Kennesaw!!!
-
March 2024 by Terence
Great place to buy a car with awesome customer service
-
February 2024 by Mercier Bobb
I love this place
-
January 2024 by Ron Smith
A well-oiled machine and i mean that in a very good way. Our third car purchase from them in recent years and all a very pleasant experience including our purchase today.
-
January 2024 by Julian F
Great service at parts counter snd service department.
-
January 2024 by Kenneth lodge
Brake guy was vary informative....
-
December 2023 by Steve Orlando
Great service department. Easy to schedule service online
-
December 2023 by E Mychael Rodriguez (Mychael)
Buying from this particular dealership is the lifetime warranty on top of the manufacture warranty.
-
November 2023 by dre4dre
Over charge me for everything with a smile!!! When I ask why were the parts 5 times the market rate, I never got a clear answer and was offered 80 bucks off my total charges. The service manager was very nice and patient with me.
-
November 2023 by Georgette Şhaw
At the last minute I needed a loaner vehicle. It's after 4 pm in Atlanta and the traffic is horrendous and I have to travel back home to Augusta. So they gave me a new car. Never mentioned it needed gas and the LAST thing I thought was they would give me a car without gas knowing I was traveling back home that time of day. It was an hour from I 285 to I 20. So instead of a 2 hour trip it's now a 3 hour trip. I get to Bobby Jones Expressway and the car runs out of gas. It's dark and the car barely makes it to safety ( I was in the far left lane and had to get to the right shoulder). The cars coming are zooming pass and my anxiety is sky high ( I just got hit in the back by a Mack truck 2 months ago). I'm so nervous I'm shaking. My neck and back tense up and I'm now in pain from the stress. I called the one number I had and explained what happened. He was apologized and promised me he would get with the general manager in the morning and call me. He didn't, but the service guy called to tell me my car still wasn't ready and I asked him" why didn't you tell me the car needed gas". He said he didn't think about. Well neither did I think they would give me a car that didn't have enough gas in it. I couldn't figure out how to read the gas guage until it was empty. So much for customer service.
-
October 2023 by Dr
It was a little difficult at first to get them to deal with me via text so I didn't have to do the usual car salesman nonsense. But once that was out of the way it was quite easy to make the deal. After purchase customer service was lacking, I had a couple of questions about financing. Left several messages with both the employee who did my financing and his boss, and never received a call back or an email or text.I have a preferred dealer who unfortunately could not get the car I wanted this year, so I was forced to deal with Jim Ellis. This is my second time buying from Jim Ellis. The first was their Alfa Romeo division, which was flawless. The GMC division could use a bit more training on customer service.
-
September 2023 by Jeremy Swartz
Got the typical pressure on the rating scale. "If you do not give us a 5. We fail." Don't try to make your problem my problem. If getting a 5 on the rating is so important. Do a superior job. Don't expect a 5 when you perform D+(probably being generous) work. Don't try and guilt me or pressure me into advocating for your subpar performance.Started off by making an appointment for issues for a CEL and issues with the car. I was perfectly fine with the offered options. I could have waited longer if they had no availability.The visit starts off with me waiting 30 minutes for a service advisor to glance at the car, acknowledge me, and check me in.I am told to have a seat in the waiting room while the complete the check in process. No big deal.The wait was not unreasonable.However, this is where the downhill slide accelerated. I was told my technician had been given several cars by sales that he needed to look at. It would be several days before they could even diagnose my car. Then why did I have an appointment.Positive note. They use Lyft as transportation.2 days after I was supposed to have heard back. I had to contact them. The response was "bad news, the whole battery system is bad (hybrid vehicle). We probably can't get parts.". I pushed back, pointed out a recall, and other issues.Again, I have to contact them. They tell me GM is making them run additional testsA couple of days later. Look at that. The recall of updating 2 computers will solve the problem. But, they are still going to charge me for the diagnosis.They ran through a list of recommended services. Despite knowing they were on the expensive side. I agreed to everything. Except the$150 cabin filter change. Really, for 5 minutes of work and a $25 filter?When I picked up the car. They washed it. Something I would expect. They did not check the inflation on the tires and did not change the car. Things I would have expected. Especially since a vehicle inspection was supposed to be included. They only checked the 12V battery because I asked. To me that is a basic if you claim you are doing an inspection.Subpar work and service. But probably average for any mainstream dealer these days
