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January 2024 by Xxp E.
Did not receive jewelry, sent them a large amount basically a rug pull but with jewellery No reply, No communication, just straight theft of large amount of money fraudulent transaction on their part
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December 2023 by LaToya Bellomy
Taurus and Jae have been exceptionally perfect to work with. I was in the market for an upgrade to my wedding ring. This was about a year long process. However Taurus took the time to educate me from day one on the process and worked patiently with me to design exactly what I wanted within my budget. I came in the store so many times that the entire Icebox family got to know me. I'm like a "Norm" from Cheers there now! In the end Leah & Taurus collaborated and delivered a beautiful piece!! Thank you both! Jae was lockstep with Taurus on a few other items that I wanted & their Customer Service is exceptional! No concern went unanswered and I felt truly like a valued customer. I know their clientele is normally the elite, however working with Taurus & Jae they made me feel like an elite client! Thanks Icebox for caring about your employees because it shows in their treatment of their customers! Thanks Taurus & Jae for a World Class Customer Experience!!!! If you're in the market for top class jewelry with matching customer service....go check out Taurus at Icebox! You won't be disappointed!!!
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December 2023 by Mike M
I’ve been shopping here for years, all online purchases as I live out of state; and Emily and Michelle have been fantastic to work with. Buying high end pieces online without seeing in person, they made such a seamless process. Michelle worked with me on 3 items I bought within a matter of weeks and provided me photos, updates, and a custom chain listing that I was looking for. She’s been nothing short of remarkable to work with and I will always continue to be a customer because if the service online is this great, I can only imagine it carries over in-store. Every pendant I’ve purchased has been nothing short of remarkable and absolute quality work by the jewelers and employees!
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December 2023 by Lisa Jane de Gara
Ordered online with delivery to Canada from their Black Friday sale. Shipping was very fast and the item was packaged with incredible care— it really reflects the beauty of the item inside.I put on my pendant straight away; it’s exquisitely beautiful and I’m very glad to have bought it. If I am ever in Atlanta I will stop by in person! Would recommend.
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December 2023 by Michael Carper
As a new customer, about 3 weeks ago, I ordered a 5 month old previously owned Rolex Yacht Master from Icebox. When Icebox received the watch, in their expert opinion the watch was not in "perfect" condition. Icebox immediately contacted me, explained that they had rejected the watch, informed me that they had ordered me a brand new 2023 Rolex Yacht Master, and that they were going to absorb the approximate $1800 in additional costs for the upgraded brand new Rolex. Despite my offers to pay/reimburse Icebox the additional costs they incurred, they insisted that Icebox would cover would those additional costs and that they were just "happy to gain a new customer". What an unbelievable company and certainly a rarity in this day and time. The entire experience was perfect. My contact Leah was simply the best! The packaging, delivery, instructions, and follow up also was just amazing.
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December 2023 by Errol Postale
Michelle Murray on WhatsApp for online service, Has the GREATEST Customer service ever❗️She goes above & beyond to make sure you’re HAPPY with your purchase‼️ Don’t hesitate to reach out to her on your next purchase, she will answer ALL questions. Such a kind hearted individual. BEST SERVICE EVER ❤️ With very Great products❗️
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December 2023 by bill Russell
Great customer service. High quality solid 14k gold either VS Lab Diamons. Package came really nicely rapped up. The complementary pouch that came with it is nice also. It’s made of micro fiber and the color is such a beautiful sky blueish color that inspires peace and calmness when you look at it and feel it. My package came in a box inside of a box inside of a pan inside of a bag inside of a pouch. In other words very protected. My package from other places are never wrapped that good. Most times they just fall out the first packaging due to bad wrapping. It’s really nice to see people take that extra step. It really is luxury jewelry they are selling. It’s not normal jewelry and it’s not a normal experience. The way they advertise their jewelry is a honest approximation of how big it is. Honestly I’m addicted and I want to order more. My piece isn’t that big from ice box but it’s had gotten noticed 20x more then even my biggest piece and a lot of that is because of that natural VS diamonds. I’ve been buying jewelry for a while now & I have been collecting watches gold and silver and I have never seen a place so professional at every aspect. To go above and beyond so their brand is without reproach. When you see Icebox it makes you think of LV or something and it’s not because of the celebrity but they are really high quality. I will rate my experience 93/100.
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December 2023 by Falyn Wardsworth
Chad from the Saks district has given my wife and me a wonderful experience every time I have come to shop. He is very professional and down to earth. He is patient with you and very intentive about what you want. We truly appreciate Chad!!!!
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December 2023 by Audio Bratz
So I’ve known these guys at icebox for 15 years or so. I’ve been rocking with them since they had a small store in Gwinnett Place Mall! The quality, precision, craftsmanship, service and all around treatment is A1 from start to finish!!!! Shout out to Moe and Raphi for ALWAYS being A1!!!!! (Especially Moe)If your able to stop in or call in, make sure you ask for Dominique to help you on the sales floor. I live in Michigan now but ONLY do business with ice box. With that said she FaceTimed me (multiple times) to make sure I was purchasing what I wanted. She handled the shipping with grace. I had NO WORRIES with Dominique from start to finish. She never gave me a no without a solution!! (THATS HUGE) She even checked back in weeks later to make sure I was still happy with my purchase. (She also sends me holiday text❤️) Icebox is where it’s at!!!!!There’s an Icebox where my heart used to be!!!!
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November 2023 by Kiid E.
Spoke with Leah and she was super helpful and guided me through the process of purchasing an engagement ring and my wedding band! Made it super easy while living in California!!! Was very knowledgeable and made me feel comfortable!! Was scared at first to purchase without ever being at ice box, but just made the process and everything perfect 10/10, definitely will be purchasing the rest of my jewelry from ice box !!!! Thank you Leah!!!
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October 2023 by Jonathan Karam
Awesome place, they got me a great deal on some earrings for my wife
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July 2023 by Zeke Quinn
Quality is spot on with every piece. Hard to match these with other pendants as the shine just can’t be matched!They’re now my go-to jeweler, I even have a wedding band in production for my fiancé.
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July 2023 by Racquel Palmer
I've been to many Jewelry stores and I've NEVER had customer service like I received from Jay. When speaking to him, he understood EXACTLY what my taste was and he delivered. It's easy to sale a woman diamonds but Jay went beyond that. He sold an experience.
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July 2023 by Seven Eleven
I contacted Will for a watch for my husband and he got the job done quickly. I told him what my husband wanted and he kept bin tough by sending pics of what he had I needed it in 3 days for his birthday will and his team delivered just in time. Larry and Victoria were right there getting the deal closed for me. They were extremely patient during the process I felt like a local celebrity. They even stayed late for me. We always shop here so thank you Will, Larry, & Victoria for giving me a reason to always come back. -IV
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June 2023 by Ashley Dickson
I recently had an experience with Icebox that started off on a disappointing note, but thanks to the outstanding efforts of Victoria and Chad, my perception of the company has completely turned around. When I initially placed my order, I encountered a significant delay and what appeared to be a lack of customer service. For a few months, my order seemed to be neglected, and as a result, I began to question the company's commitment to its customers. I couldn't help but wonder if my order was less of a priority simply because I'm not a celebrity or someone making substantial purchases.However, everything changed when Victoria stepped in. She went above and beyond to rectify the mishap with my order and consistently kept me informed throughout the entire process. Her exceptional communication skills and dedication to resolving the issue were truly commendable. It was evident that she genuinely cared about my satisfaction as a customer. Furthermore, I want to acknowledge Chad, my sales associate, who took the initiative to reach out to me multiple times and sincerely apologize for the mishandling of my order. His efforts to personally address the situation made me feel valued as a customer, and I genuinely appreciated his professionalism and empathy.IceBox understood that my initial experience fell short of their standard of customer service and promptly took action to turn things around. Despite the frustrating wait for my order, I am now a lifelong customer of IceBox. Victoria and Chad's exceptional service not only resolved the issue but also demonstrated the company's commitment to customer satisfaction. They have earned my trust and loyalty. Additionally, a special mention goes to the showroom staff for maintaining a spotless environment and extending genuine hospitality.
