The suite was good but needed serious TLC. I'm room 601 we couldn't lock the door from the inside. Our tv in the living area couldn't turn off via the remote and the TV options wouldn't go away. The breakfast buffet was just ok.
September 2023
Lack of management. Tried too check in at 3pm. Hour later and still no room. Being a Diamond member I expected more. Told management to take my name off waiting list and I check into another hotel with no issues. There were 5 individuals on the waiting list and have been waiting longer than me.
August 2023
The customer service is terrible. The night auditor basically laughed at suggesting they would do anything extra to accommodate guests who arrived on flights and need the shuttle service due to a ground stop at the Atlanta airport. She said she didn’t have any authority and the owner was out of state. Just very unprofessional.
