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May 2024 by Don Martin
3 hour wait on 2 tires to be changed is crazy.. never again
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December 2023 by Heather C
I came to Goodyear on Roswell Rd for a new tire, oil change and alignment. Scott the manager was extremely nice and communicative. Kept me up to speed on what was going on and advised from the beginning they were a little busy but they were able to accommodate me. Patience is key for good work. Definitely recommend this location.
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December 2023 by Rocsi C
I came to Goodyear on Roswell Rd for a new tire, oil change and alignment. Scott the manager was extremely nice and communicative. Kept me up to speed on what was going on and advised from the beginning they were a little busy but they were able to accommodate me. Patience is key for good work. Definitely recommend this location.
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November 2023 by Craig Bialy
Very convenient. Good service with very friendly staff.
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October 2023 by Camillah Brown
10 STARS. I came in with my tire leaking air from a screw and they were able to take me same day. Amber and her team are so kind and amazing; it was so fun talking with Amber! They made me feel comfortable and heard. Plus there are two shop pups that make the experience even better. I would trust them with my vehicle again! Thank you, Good Year Team!
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October 2023 by Jo Ray
Amber runs an amazingly talented, hard working, and dedicated crew. There is an obvious passion for the work they do lead with kindness. My husband and I refuse to take our cars elsewhere.
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August 2023 by Connie Krause
Amber was great as always
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May 2023 by Sarah Adedara
Overpriced. I got an oil change done and air filter wasn’t changed nor did I get a wash fluid added. All these I get as courtesy when I go to Walmart and for even way lesser price. But good customer service regardless.
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March 2023 by Velvet Washington
Overall my experience at this location was great. The staff ordered a tire for my vehicle b/c it was not in stock at the time and it was scheduled to be delivered the following day which was a Saturday. I didn't hear from the team for most of that Saturday, so I decided to call and check the status of the delivery. Once I called I was told it had not come in and they were going to chek on the status which was disappoting b/c I was riding on a donut and waited the whole day to hear from someone. I didn't love the fact that I had to call and check on it instead of the staff being proactive and checking the status of their deliveries for customera. I was told there was no tracking info. provided by the company and they didn't know where the delivery actually was at the time. Ultimately, I was told the tire would be in on the next business day which was that upcoming Monday. On Monday, it was the same scenario. I called later in the day to check on the status of the tire and again it had not arrived. At that point, a staff member told me they were going to order the tire from another company and it would be there the next day and it was. The following day, they reached out to me via text to let me know the tire had made it to the shop. I got there on a Wednesday and they replaced my tire. My overall issues are that I had to be the one doing the follow-up instead of staff doing it w/o being prompted. Additionally, the tire actually came in three days after the original due date and it cause me a bit of an inconvenince riding around on a donut for several days and having to take off work early to get the tire put on. I would think there would have been some sort of compensation and a discuount on services offered, but that didn't happen at all. I think the staff here is really great. Everyone was respectful, courteous, and professional and I do plan on taking my vehicle back for them to service in the future. I just really take issue with businesses not being willing to compensate customers when they make errors. A measly 10% off coupon would've been apppreciate but there was nothing. IMO that is not putting the customer first and for that reason alone I could not give five stars.Service: Tires
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February 2023 by Vanessa Rubio
The customer service is awful. I was looking for a Goodyear and they pop up. I called prior to going to see if they do free tire patches (something Goodyear is known for). I was told yes. I get there and the person at the counter was not welcoming. At the end I was charged for the patch. I mention the phone and being told they do free patches. I was told that I called a different place. I went as far as calling out the number to be told it’s their number but it could have been a different location. One of the service guys mention having me call the number again to see where it goes. Lo and behold it rang to this location. Use caution with going here they are a bunch of liars. I would never come back!!!Service: Tires
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January 2023 by Vanessa R.
The customer service is awful. I was looking for a Goodyear and they pop up. I called prior to going to see if they do free tire patches (something Goodyear is known for). I was told yes. I get there and the person at the counter was not welcoming. At the end I was charged for the patch. I mention the phone and being told they do free patches. I was told that I called a different place. I went as far as calling out the number to be told it's their number but it could have been a different location. One of the service guys mention having me call the number again to see where it goes. Lo and behold it rang to this location. Use caution with going here they are a bunch of liars. I would never come back!!!
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December 2022 by Randall Oster
Don't take your car here. They will rip you off every chance they get. They charged me $600 for a rebuilt alternator in a Hyundai. They didn't bother to clear the computer or finish the diagnostics when they were done. I had to go to a real mechanic. He found all the old faults still there because it was not reset. He also found a fouled spark plug on #1 that should have been caught by the diagnostic.
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August 2022 by bruce conger (CoBro)
Do not
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August 2022 by Wesley Hartsfield
Consistently good service.
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August 2022 by Miles B.
DO NOT GO HERE, i took my carnin because the alignment was off and needed new tires for the first time since i got it (3 years). And about 2 weeks after getting it serviced here my alignment got worse than before i went in, (the steering wheel jerks by itself) and my tire HAD A NAIL IN IT THAT WASNT THERE BEFORE (because I only got the rear tires changed because I previously got the front ones changed. Not to mention they overcharged me.
