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November 2023 by Rojah Reed
Wonderful experience purchasing my last two BMWs at Global Imports. The staff was professional and attentive with each visit for both sales and service. The sales team was also more than willing to work with me to make a deal. I recommend Global Imports to anyone in the Atlanta area looking for a BMW, or any luxury vehicle for that matter.
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November 2023 by Brenda Sordelet
We had an awesome experience today at Global Imports! Deon introduced us to the new BMW I 5 series and it is absolutely fantastic! It truly offers the Ultimate Driving Experience! Thank you Deon! We ❤️ our new car!!
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November 2023 by JordanTower
James Starr and Andrej Vaskovardzic took good care of me. They Got right to the price they can do and were very transparent during the buying process which is very rare. I appreciate them for making it easy and a pleasurable experience. Thanks so much!
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November 2023 by Z W
This is the very reason why people DO NOT trust dealers. The pure disregards to our cars/trucks/SUV's is staggering. I took my vehicle on Monday, October 23 for a simple oil change. The service person Sal also advised that there was a recall and they will fix that. Sal is a nice guy...Three hours later, my car was ready and I drove it home (keep in mind I live about 1 hour away). Tuesday my car was parked in the garage and not driven. Wednesday morning, I went to start it up, only to find oil on the floor in my garage. I sat in my car for 10 minutes STRESSED about my next course of action. Tried (5) times to get in contact with the service depart to which I finally spoke with Ron. Told him I was not happy and what the issue was. He immediately stated the tech probably didn't tighten the bolt all the way and to come in. An hour later, I arrived and spoke with Sal. He stated that should be simple and was apologetic. Two hours later, he informed me that the oil leak was not coming from the oil change and the tech (Jason, I believe) had him come in the back to look. They would only know what is wrong if they pressure washed the engine and did a diagnostic ($199). I was pissed as it took 2 hours to come to this conclusion. Again, it was going to take me an hour to get home. Driving home on 285 my car started making noise (this wasn't noticed while driving to the highway because I was only doing 40 mph. I pulled over the side of the road, thinking it was a tire. To my chagrin, it was the cover underneath my car that wasn't tighten by the service technician . DO NOT TAKE YOUR VEHICLE TO GLOBAL IMPORTS... Never had this much problems AFTER I took it to the supposed experts. See picUPDATE: My service advisor Sal contacted me on Friday, October 27. He inquired as to what was going on and I informed him about what happened. He was extremely apologetic and offered to take care of the issue directly. During our conversation, I was honest about my apprehension to coming back to that location, as I felt undervalued as a customer. He was adamant that he would take off whatever was needed for the car. We set an appointment for Monday because I had to get my car towed. Arrived at Global Imports BMW Monday afternoon and the car taken to the back for inspection. I provided additional picture which showed where the car was leaking (see the two additional images). A new service technician worked on the car and was able to fix the problem. Apparently the area where the plugs go into needed a different size plug to secure it because the oil pan needed a new lining due to thinning over time. I'm not sure why the tech did not notice or say anything while doing the oil change last week.Global Imports BMW assumed the cost for the additional repairs. I informed Sal that I would update my review. For me this is a lesson for everyone, me included. The dealer has a responsibility to us as a customer to ensure that all issues acknowledged are treated and resolved or else be held accountable and risk further damage to their reputation and brand. I am thankful that Global Imports BMW was able to remedy this situation swiftly. I am now giving them 3-stars instead of 1.
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November 2023 by 泽荣
If you're looking for a BMW dealership, I've got some great things to say. Their customer service is outstanding, and they have a wide selection of BMW models to choose from. The staff is knowledgeable and friendly, making the car-buying experience a breeze. Plus, their service department is excellent at keeping your BMW running smoothly. Overall, I highly recommend checking out this dealership if you're in the market for a BMW. Happy car shopping!
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October 2023 by Z W.
UPDATE: My service advisor Sal contacted me on Friday, October 27. He inquired as to what was going on and I informed him about what happened. He was extremely apologetic and offered to take care of the issue directly. During our conversation, I was honest about my apprehension to coming back to that location, as I felt undervalued as a customer. He was adamant that he would take off whatever was needed for the car. We set an appointment for Monday because I had to get my car towed. Arrived at Global Imports BMW Monday afternoon and the car taken to the back for inspection. I provided additional picture which showed where the car was leaking (see the two additional images). A new service technician worked on the car and was able to fix the problem. Apparently the area where the plugs go into needed a different size plugs to secure it because the oil pan needed a new lining due to thinning over time. I'm not sure why the tech did not notice or say anything while doing the oil change last week. Global Imports BMW assumed the cost for the additional repairs. I informed Sal that I would update my review. For me this is a lesson for everyone, me included. The dealer has a responsibility to us as a customer to ensure that all issues acknowledged are treated and resolved or else be held accountable and risk further damage to their reputation and brand. I am thankful that Global Imports BMW was able to remedy this situation swiftly. I am now giving them 3-stars instead of 1. Checked in the car this morning and no further leaks
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October 2023 by Akilah Sakai
My husband Rich and I had an awesome time upgrading his BMW to a new model with the Global Imports team. Andrej was great to work with as he helped with going over all of the different features as my husband built the car to his liking. Sheena and Travis helped seal the deal on an all-around fantastic process (and in perfect time for his birthday). Thanks to these three for making the entire buying process an experience!
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October 2023 by Cameron Geiss
Terrible experience after purchase was made. Everything up until that was on average good. The two salesmen I dealt with were very professional and helpful in explaining the car's features. However, I waited a total of 5 hours on day 1, the day I made the wire payment to the dealership. Due to the fact that it took 5 hours to get to the end of the purchase process the time was after 2pm which meant the wire would no longer be same-day and I could not take the car until after the wire was completed on their end. However, my bank confirmed that they funds had left my account and that there were approved by the Fed to be with drawn by the receiving bank of the dealership. I was told by my bank that they would likely do that first thing in the morning if they chose. I left the dealership to return the next day. To play it safe I returned the next day later in the morning around 11:30am. I WAITED ANOTHER 5 HOURS! I was told that I could not take the car until the their bank had the funds in their account. Even though the funds had exited my account and were able to be pulled in by the receiving bank I was not able to take the car because the dealership's bank did not complete the wire. I don't live in the state of Georgia and have been without a car Ubering back and forth to the dealership waiting for them to tell me that I can take the car I already paid for. I am sitting in the dealership now about to leave without my new car, planning to return a 3rd day, which I am not too hopeful will be much different than the first 2 days.
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October 2023 by Tish Boyd
Top notch service. If you pay for a luxury vehicle, and the luxury price tag to maintain it, high end service should definitely come with it. It gets no better than Sal one of the service providers: personable, courteous and goes the extra mile. Can't forget Kenneth and Mr. Lewis both in the service area, and Cooper in financing. Great energy and supportive service all around. This is why this is the only place I bring my vehicle.
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October 2023 by Michael Mahaney
Scheduled to meet with Omar and he welcomed me as soon as I got there. Did a test drive and then worked through the necessary paperwork. They are very busy on Saturdays, so I’m glad I had an early appointments. Got out of there in plenty of time to meet my family for lunch! Great job!
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September 2023 by Michael Beard
Recently had my first oil change at global. Christina was awesome to work with. Seamless process. Perfect lounge. Clean area. Nice people. 10/10 will go back again and again.
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September 2023 by Keisha Johnson
I literally just drove out from taking my vehicle for a repair. I have Lexus RX350 that I purchased here (randomly) I was trading my car a year ago and it just happened to came In while I was there so I gave it purchased it. To make long story short I took it in for a replacement of the trunk chrome as my garage door damaged it at home . My initial interaction was off to a very rocky/offensive start .but Mr Jean Dubois was a total professional , he took the matter in hand and treated me like a valued customer . What could have been the worst experience had turned into the best experience ever . Way to go Mr. Jean. Thanks for being courteous,Apologetic understanding and for making my day.
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September 2023 by ken pierre
I drop my vehicle off to them for service. My car had never drip oil before, service cost me $2800. The guy called me later and said I have an oil leak if I wanna get it fixed it would cost me 4300 I said no I paid my balance and took my car home, the car started dripping on the driveway like the oil drain been unscrewed. Come to find out,all screws are loose around the whole oil pan.
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September 2023 by Kelly Joyce
Repeat Customer! I gladly drive almost 2 hours to do business with Global Imports BMW. I highly recommend that you ask for Anthony Castro in the Sales Department. Anthony was GREAT! He helped me shop for a vehicle by listening to what I was looking for and then sent me video tours of the cars. All of this before I made the drive to Atlanta to test drive. I changed my mind so many times and Anthony was so nice and let me know that he wouldn't stop until I found the one I wanted. I can't say enough about his patience and professionalism! Speaking of which, I also had the pleasure of having Travis Robinson help me with my Financing. Travis, like Anthony, was extremely kind and professional which made the whole leasing process very easy. The Dealership is clean and well stocked with inventory. It's a nice drive from Chattanooga and well worth the trip South!
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September 2023 by Chayil M.
UPDATE: So I went to a different dealer . I kept the part I brought from BMW , and I only paid them 70$ to do the same job I asked this place to do . Y'all do the math . This place is a rip off
